Rocco Cesario

This gentleman and his employee, Mohammed Habibi made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More

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Dealership was very Pleasant customer Service was Great and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! More

by SAYIRGARNER76 Verified Customer Verified Customer

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1av v v v v v v v v v v v v v v v More

by GJDIMITROV Verified Customer Verified Customer

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Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process We were a little trouble and he made it a smooth and easy process More

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My experience was easy and timely My experience was very good it did not take too long and I got a chance to work out a great deal good it did not take too long and I got a chance to work out a great deal More

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He is kind and prof. For sure. He asked me lot of questions and i ended up with something different, and matching with my needs. Thank you! For sure. He asked me lot of questions and i ended up with something different, and matching with my needs. Thank you! More

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Great people working there, excellent customer service highly recommended, efficiency proffesionalism and friendliness service team. highly recommended, efficiency proffesionalism and friendliness service team. More

by Angel Verified Customer Verified Customer

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From the time i stepped foot inside Volkswagen dealership downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. More

by SPARKIT5 Verified Customer Verified Customer

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Jimmy was very easy and professional to work with ! I recommend them in buying your next car ! I recommend them in buying your next car ! More

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I had a phenomenal experience buying my new atlas! Will be coming back ! Thank you all! Jimmy Was great Will be coming back ! Thank you all! Jimmy Was great More

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