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Rocco Cesario
Rocco Cesario
Pre - Driven Sales Manager
Volkswagen of Downtown Chicago
1111 N Clark St
Chicago, IL 60610
72 Reviews
Industry Experience
24 yrs, 2 mos
Languages Spoken
English
72 Reviews
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72 Reviews of Rocco Cesario
July 07, 2025
Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. More
by CMTERRA26
Verified CustomerOther Employees Tagged: Baha Yer, Ahad Aamer
July 03, 2025
The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More
by TSofA47
Other Employees Tagged: Julian Perez, Jimmy Caprile
June 25, 2025
The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. quick and clean. I felt my VW was in good hands with them. More
by SCOTT_B
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos
June 02, 2025
Recently bought a Volkswagen Tiguan and I’m beyond happy with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase special was the team that helped me. They were professional, knowledgeable, and made the whole process smooth and stress-free. I truly felt taken care of from start to finish. Highly recommend both, the car and the amazing people who made it happen! More
by Alexeidragalina
Other Employees Tagged: Julian Perez, Ahad Aamer
May 27, 2025
Great shop and staff. The service is smooth and quick and the waiting area is clean and modern The service is smooth and quick and the waiting area is clean and modern More
by 123
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Kelia House, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos
May 27, 2025
Good quality service and excellent treatment by staff. I will come back soon for sure I will come back soon for sure More
by 123
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos
May 20, 2025
Wonderful, wonderful, wonderful, wonderful… great, great, great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m More
by Kiki
Other Employees Tagged: Emre Simsek
May 19, 2025
I had an exceptional experience at the service center at City VW! From start to finish City VW! From start to finish More
by Skycerr
Other Employees Tagged: Mohammed Habibi, Davis Luckett
May 16, 2025
always amazing! they helped me to get my first car, and have continued to provide great service. thank you! they helped me to get my first car, and have continued to provide great service. thank you! More
by kvasil38
Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Julian Perez, Kelia House, Jay Jaber, Alonzo Bass
May 16, 2025
Very professional got me in right away and made sure I got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago More
by VICKYV1209
Other Employees Tagged: Ahad Aamer
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