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Rocky Padilla
Rocky Padilla | Page 11
Service Advisor
Oklahoma City Volkswagen
4710 NW 39th St
Oklahoma City, OK 73122
186 Reviews
186 Reviews
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186 Reviews of Rocky Padilla
Verified Customer
January 26, 2024
Very quick. They drove me to an appointment and picked me back up. I was very thankful. They drove me to an appointment and picked me back up. I was very thankful. More
by cbricker5
Other Employees Tagged: Jacob Ranjel , Brian Smith
January 25, 2024
Great service and people. They treat you like family. I would recommend them to anyone. They treat you like family. I would recommend them to anyone. More
by H.LITTLETON
Other Employees Tagged: Jacob Ranjel , Brian Smith
January 24, 2024
Rocky was so helpful in explaining the findings in my sons car.Deligent and happy to help sons car.Deligent and happy to help More
by anaohh70
Other Employees Tagged: Jacob Ranjel , Brian Smith
January 24, 2024
I have never had a pleasant experience here. They leave out vital information, like they did not reset my sensors that indicate my oil levels - I had to approach Rocky and then he said “yeahhh, They leave out vital information, like they did not reset my sensors that indicate my oil levels - I had to approach Rocky and then he said “yeahhh, we knew that would be a problem that we can’t fix” and in my opinion that is not how to professionally handle your clientele. I have had my local tire dealership (High Plains Tire) do a better job handling my car than this dealership that sold it to me. They are also incredibly rude, especially the managers of sales. I will take my chances with small town services (like oil changes and tire maintenance) rather than travel 3 hours to be treated like xxxx and not have things done correctly. More
by jewelshepherd
January 18, 2024
To start, I will say the staff is super friendly. However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no communication from the service team. After 5 inspections and oil consumption testing I learned there was a known issue with Tiguans including my first reps vehicle. In October I signed off on the inspection and approved the recommendations. I was told I would have a rental car as soon as the parts came in estimated 1 week. After 7-8 calls and texts trying to bring my car in to be repaired I finally was told by a new rep I would have a rental and booked my appt early December. At the arrival of my appointment I learned my rental had been given away so I was provided a used vehicle. Because it was used they mentioned I may have to bring back at a moments notice if sold. I was told to expect my car back in an estimated 2-3 weeks. 2 weeks after dropping my Tiguan off I was sent a new inspection to be approved that had the same recommendations already approved in October. I was given a new estimate of 2 more weeks and asked for them to keep me posted. After more follow up attempts on my part, I finally was able to pick up my vehicle middle of January after being in the shop over 5 weeks. I had plans to purchase a new Atlas Cross Sport but due to this experience have reconsidered. More
by C Moore
Other Employees Tagged: Jacob Ranjel
January 16, 2024
I appreciate the level of customer service I received from Rocky. He went above and beyond to help me get the repairs done so I could get my car back. from Rocky. He went above and beyond to help me get the repairs done so I could get my car back. More
by mildredstringer
Other Employees Tagged: Brian Smith
January 16, 2024
Service was good, as usual. I miss having Brian Smith as my service rep. He's the best! I miss having Brian Smith as my service rep. He's the best! More
by SCOTTYO1717
Other Employees Tagged: Jacob Ranjel , Brian Smith
January 13, 2024
Great job! ! My Volkswagen is perfect. Jacob was professional and courteous. Facilities were clean and quiet. ! My Volkswagen is perfect. Jacob was professional and courteous. Facilities were clean and quiet. More
by lljourden
Other Employees Tagged: Jacob Ranjel , Brian Smith
January 11, 2024
We appreciate Rocky’s help! He answered all of our questions and concerns. Thank you. He answered all of our questions and concerns. Thank you. More
by sresendiz96
Other Employees Tagged: Jacob Ranjel , Brian Smith
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