Rocky Padilla
Rocky Padilla at Oklahoma City Volkswagen

Rocky Padilla | Page 14

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.5
186 Reviews
4.5

186 Reviews

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186 Reviews of Rocky Padilla

December 07, 2023

Dealership Rating
Employee Rating

Jacob was very helpful and made what would have been a painful experience, painless. Thank you More

by ayanalawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Dec 08, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! He was happy to provide a seamless experience. Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 05, 2023

Dealership Rating
Employee Rating

Very easy scheduling and communication throughout my service appointment that took a few days. I was never left guessing and enjoyed walking around the dealership too. More

by lawmacmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Dec 05, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 30, 2023

Dealership Rating
Employee Rating

I originally took my car for it’s scheduled maintenance but after a day or so of having it back it started leaking oil all over my driveway, took it back and it turns out the tech did not put in the oil fi More

by ARMADO_PRADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Maritt

Nov 30, 2023

Oklahoma City Volkswagen responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure the situation gets addressed with our team to ensure it doesn't happen again in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

November 28, 2023

Dealership Rating
Employee Rating

I always have great service and great hospitality for customers while they wait. Thank you. Service never takes too long. More

by jordinsauerwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 28, 2023

Dealership Rating
Employee Rating

Great service. Wish they would have dried my vehicle after the car wash. Car was left wet and full of spots. More

by lmsacevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Oklahoma City Volkswagen responded

We're glad to know you found our service great, but we apologize for the oversight with your car wash. We always aim for a complete and satisfactory experience so it's disappointing to learn about those spots left on your vehicle. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

November 28, 2023

Dealership Rating
Employee Rating

This always gets sent to my mother's email, but it is my Jetta, Rocky is not my usual Service Representative, but he was fantastic, just like everyone I ever come in contact with. They always explain what I More

by Brandon Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Silvernail, Brian Smith

Nov 28, 2023

Oklahoma City Volkswagen responded

Hi Brandon! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 27, 2023

Dealership Rating
Employee Rating

The auto shop guys are the best. I will always come back. They always fly through the door giving me a chest bump, then the other guy rips my car into a 360 double helix in the air. More

by blake.j.higgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith

Nov 28, 2023

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know our team at Oklahoma City Volkswagen made your visit a memorable one! It's great that you appreciate their energy and dedication. We look forward to seeing you again for more automotive adventures! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 26, 2023

Dealership Rating
Employee Rating

Rocky stepped in for Jacob and did a fantastic job, did everything I asked for. More

by SCOTTYO1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Nov 28, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 23, 2023

Dealership Rating
Employee Rating

Took a bit long as Volkswagen warranty dept was slow, but ended up costing a lot of money but at least it’s fixed More

by timbo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith

Nov 24, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 18, 2023

Dealership Rating
Employee Rating

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by xgirlac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith

Nov 20, 2023

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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