Rocky Padilla | Page 3

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

Oklahoma City Volkswagen responded

Thank you for your continued trust in Rocky! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the job done on your car and that our customer service met your expectations. Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your service team at OKCVW!

Oklahoma City Volkswagen responded

Thank you for sharing your feedback. We apologize for any confusion regarding your recent experience at OKC VW Service. We understand that you called to inquire about tire sizes and did not request a specific tire size for your after-market rims. Our parts department always keeps tires in stock for standard rim sizes, ensuring quick and efficient service. Additionally, we pride ourselves on having the most VW-certified technicians in the state, dedicated to providing top-notch service for all our customers. We regret any inconvenience you faced and would appreciate the opportunity to assist you further. Don't hesitate to get in touch with our service center so we can address your concerns and ensure a satisfactory solution. We look forward to serving you better in the future. Servicing You and Nothing Else! The OKC VW Service Team

Oklahoma City Volkswagen responded

Thank you for providing your feedback. We apologize for any inconvenience you experienced during your visit to OKC VW Service. We would like to clarify a few points regarding your service. Our service department completed the repair within the budget you requested. When your vehicle returned with a new code, it was not the same code that AutoZone identified, as their scan tools do not capture all codes. It's important to note that you still owe an outstanding balance for our services. Our team consists of the most VW-certified technicians in the state, and we are committed to maintaining the highest standards of integrity and service. We value your business and hope to resolve any misunderstandings. Don't hesitate to contact our service department so we can address your concerns and work towards a satisfactory resolution. Servicing You and Nothing Else! The OKC VW Service Team

Oklahoma City Volkswagen responded

Thank you for your feedback! We're glad to hear you were satisfied with the job overall. We apologize for the delay in finishing your oil change and checkup. Your time is important to us, and we will work on improving our efficiency. Thank you for choosing Oklahoma City Volkswagen, and we look forward to serving you again! Servicing You and Nothing Else! Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted to hear that you had a good visit as usual. We strive to provide a consistently excellent experience and look forward to ensuring every visit meets your expectations. Thank you for choosing Oklahoma City Volkswagen, and we look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted to hear that you received excellent, thorough service. We're committed to providing easy and fully transparent recommended services, complete with videos and explanations. Your satisfaction is our priority, and we appreciate your feedback. Thanks for choosing us, and we look forward to serving you again! Servicing You and Nothing else! Your Service Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for sharing your experience. We're glad to hear that you receive good service at our dealership. We apologize for any inconvenience regarding follow-up calls on part arrival and car washes. Our car wash is not a detailed cleaning but a quick rinse/wash drive-through with an air-dry machine. We strive to provide consistent communication as we now have a service customer representative to help support our advisors and communicate updates to customers better in the future! We thank you for your patience during this transition! While our prices reflect dealership standards, we offer comprehensive services from Volkswagen-certified technicians, which may not be available at other centers. We also offer service specials on our website to help customers save, and in some cases, we offer financing options for more extensive unexpected repairs if needed! We appreciate your feedback and will use it to enhance our customer experience. Thank you for choosing your locally owned and driven Volkswagen dealership in Oklahoma City! We appreciate your business! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que Rocky le brindó un excelente servicio y atención. En Oklahoma City Volkswagen, nos esforzamos por mantener su coche en las mejores condiciones posibles para prevenir accidentes y descomposturas. ¡Esperamos seguir sirviéndole en el futuro!