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Rocky Padilla

Overview Reviews (186) Inventory (285)

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Rocky Padilla

Rocky Padilla | Page 5

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.5

186 Reviews

Overview Reviews (186) Inventory (285)

4.5

186 Reviews

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186 Reviews of Rocky Padilla

May 15, 2024

Dealership Rating

Employee Rating

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen More

by Box.linda

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

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May 16, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled you had a positive experience with us at Oklahoma City Volkswagen. Customer satisfaction is our top priority, and it's lovely to know that our team has taken great care of you. We look forward to continuing to serve you and keeping your Volkswagen in top shape. If you ever need anything, don't hesitate to reach out. Safe travels, and see you next time! Servicing You and Nothing Else! Your team at Norman Hyundai

May 14, 2024

Dealership Rating

Employee Rating

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "r Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "recommended services" my car "needed". Two of the items I'd done myself recently. Another one "Strut leaking oil", I had my regular mechanic look at. He called xx and said there was no problem with the strut. I called daily for updates with no answer. Finally someone called me five full business days later and said they were ready to start on the sunroof estimate. It took five days to do nothing! OKC VW did NOTHING but try to upsell me on bogus repairs. I picked it up the next day. They didn't even do the oil change! I paid $60 for Uber rides, missed four hours of work, all so OKC VW could try to upsell me on bogus services. Rocky wouldn't even come out to see me when I picked up the car. One word defines this dealership: GREED! It's hard to fairly rate Rocky since he's just a pawn in a system designed to rip off people who aren't familiar with car maintenance and repair. More

by DanG

Verified Customer

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Recommend Dealer

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May 14, 2024 -

Oklahoma City Volkswagen responded

Hello Dan G, We have not been able to locate any records with this profile name. Can you please provide us with the name associated with the service experience stated in this review so the team can look into this matter for you? Or please call our Service Manager, Brian. Thank you! Your Service team at OKC VW.

May 11, 2024

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Employee Rating

Great service and dealership! Recommend buying or using for service — reliable, fair, responsive. Good work! Recommend buying or using for service — reliable, fair, responsive. Good work! More

by apriljgrace

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 13, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you continue to choose your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Sales & Service Teams! Our OKC VW team appreciates your kind feedback and looks forward to seeing you next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 05, 2024

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Employee Rating

Service rep was good, broke my car while repairing and took over two weeks to get the part the tech broke. Very inconvenient and unacceptable. took over two weeks to get the part the tech broke. Very inconvenient and unacceptable. More

by james.basford

Verified Customer

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Recommend Dealer

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May 06, 2024 -

Oklahoma City Volkswagen responded

James, thank you for the review. We regret any frustration or inconvenience that occurred throughout your experience and encourage you to reach out directly if there are any outstanding concerns that we can address for you. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

May 04, 2024

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Employee Rating

I had a good visit. Jason and Rocky were very helpful when I had questions. The technician worked very hard to get me on my way. He did a great job on the passenger seat Jason and Rocky were very helpful when I had questions. The technician worked very hard to get me on my way. He did a great job on the passenger seat and all the other things I needed for my vehicle. Thank you! More

by manesselectric

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

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May 06, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Jason, Rocky & the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 02, 2024

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Employee Rating

They have an excellent service, they are all the time in contact with you ir your car need extra things to be approved contact with you ir your car need extra things to be approved More

by Adrian De la Rosa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ranjel

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May 02, 2024 -

Oklahoma City Volkswagen responded

Adrian, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you appreciated our constant communication and excellent service at Oklahoma City Volkswagen. Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 30, 2024

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Employee Rating

Always professional and I always feel like they want the best for my car and me as well. best for my car and me as well. More

by betty.hondronastas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

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May 01, 2024 -

Oklahoma City Volkswagen responded

Betty, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team and we look forward to continuing to serve you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 30, 2024

Dealership Rating

Employee Rating

OKC VW took good care of me during my service. I appreciated their communication and follow up. I appreciated their communication and follow up. More

by tabbiburwell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Smith

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May 01, 2024 -

Oklahoma City Volkswagen responded

Hi Tabbi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 30, 2024

Dealership Rating

Employee Rating

Service was able to get me in quickly to resolve a recall and service our vehicle. Was taken care of while I was there. and service our vehicle. Was taken care of while I was there. More

by nhenry8181

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Thanks for the positive feedback! We're glad to know that our team at Oklahoma City Volkswagen was able to assist you promptly and efficiently. Safe travels! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

April 30, 2024

Dealership Rating

Employee Rating

The group at okcvw are always professional and take time to explain and send videos of the work needed to explain and send videos of the work needed More

by brandon.welborn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

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Apr 30, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know our team at Oklahoma City Volkswagen has been able to provide you with detailed and professional service. Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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