Rocky Padilla
Rocky Padilla at Oklahoma City Volkswagen

Rocky Padilla | Page 4

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.5
186 Reviews
4.5

186 Reviews

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186 Reviews of Rocky Padilla

June 13, 2024

Dealership Rating
Employee Rating

The service was the best always letting me know the updates with my vehicle while in service and after. Thank you. More

by CLAUDIA_GALINDO37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Jun 13, 2024

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service team and that you appreciated the updates on your vehicle. Keeping our customers informed is a top priority for us. We look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! OKC Volkswagen Service Team

June 11, 2024

Dealership Rating
Employee Rating

I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be More

by mtycol1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2024

Oklahoma City Volkswagen responded

Thank you for your feedback and continued support of our VW service department. We sincerely apologize for the inconvenience you experienced during your recent visit, especially regarding the delay and the lack of a loaner vehicle. Unfortunately, there are times when our loaner vehicles are in high demand, and we regret that we could not provide one during your service. We do have a waiting list for loaners, and we encourage you to let us know if you would like to be added to it for future visits. While we strive to provide loaners as a convenience to our customers, they are not a guaranteed part of our service. We understand how vital reliable transportation is, and we regret any inconvenience this may have caused. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future. If you have any further concerns or need assistance, please do not hesitate to contact us. Servicing You and Nothing Else! OKC Volkswagen Service Team

June 11, 2024

Dealership Rating
Employee Rating

all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with. More

by matthew g
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 11, 2024

Oklahoma City Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Richard, Rocky, and Josh will be delighted to know they made such a positive impact. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

June 07, 2024

Dealership Rating
Employee Rating

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. More

by MPOLLOCK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Jun 10, 2024

Oklahoma City Volkswagen responded

Thank you for your great review! We're pleased to hear that scheduling was easy and our service communication was efficient and clear. It's wonderful to know that the estimation of repair service time was accurate and your car was returned on time. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your local team at OKCVW

June 05, 2024

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Employee Rating

They kept me informed and made my repairs very easy. They're always on top of things. More

by ROCKYMOUNTAIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Jun 05, 2024

Oklahoma City Volkswagen responded

Thank you for taking the time to share your positive experience with our service department at OKC VW. We're thrilled to hear that our team kept you informed and made your repairs easy. We prioritize being on top of things and ensuring a smooth process for our customers, and we greatly appreciate your feedback. We look forward to serving you again in the future! Servicing You and Nothing Else! OKC VW Service Department

June 01, 2024

Dealership Rating
Employee Rating

Nothing to improve- professional and personable all in one. Considerate of my needs for time. More

by nansol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

Jun 03, 2024

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to know that you found our service both professional and personable, and that we were able to accommodate your time needs. If there's anything else we can do for you in the future, please let us know. Thanks for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

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Employee Rating

Thank you very much for taking such great care of my car. It means a lot to me. More

by j.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

May 30, 2024

Oklahoma City Volkswagen responded

You're very welcome! We're glad you are pleased with the care we provided for your car. It means a lot to us to know we could help. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

Dealership Rating
Employee Rating

The experience was very professional. I would very much recommend it to anyone who needs a car More

by lawyermarcopalumbo
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

May 28, 2024

Oklahoma City Volkswagen responded

Thank you so much for your positive feedback! We're thrilled you had a professional experience with your local Volkswagen dealership at OKCVW. Your recommendation is important to us, and we're glad we could assist you with your needs. Please don't hesitate to reach out if you need further assistance. Safe driving! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 18, 2024

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Employee Rating

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. More

by palmajared2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

May 20, 2024

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted that you consider us the best dealership in Oklahoma City you've ever worked with. Our service department strives to go above and beyond for our customers, and it's lovely to know their efforts have made such a positive impact. Please don't hesitate to reach out if there's anything else we can do for you. We appreciate your support and look forward to serving you again! Servicing you and nothing else! Your team at Oklahoma City Volkswagen

May 17, 2024

Dealership Rating
Employee Rating

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! More

by ctipton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Ranjel , Brian Smith

May 17, 2024

Oklahoma City Volkswagen responded

Thank you for your review! We're thrilled you had a great experience with our drop-off and pick-up service. Our team strives to make the process as smooth and convenient as possible for our customers. We appreciate your feedback and look forward to serving you again! We thank you for choosing your local Volkswagen dealership in Oklahoma City! Servicing You and Nothing Else! Your team at Norman Hyundai

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