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Rocky Padilla
Rocky Padilla | Page 7
Service Advisor
Oklahoma City Volkswagen
4710 NW 39th St
Oklahoma City, OK 73122
186 Reviews
186 Reviews
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186 Reviews of Rocky Padilla
April 06, 2024
Rocky handled my service very professionally. I was more than satisfied. He listened to what told him. Researched a couple things for me. I left feeling good. I was more than satisfied. He listened to what told him. Researched a couple things for me. I left feeling good. More
by randalljohnsonllc
Verified Customer
April 03, 2024
Brian always does a great job explaining and Rocky is also awesome !! I’ve never had my car worked on anywhere except okc vw! They are absolutely top quality! Brian Smith is extremely knowledgeable and a also awesome !! I’ve never had my car worked on anywhere except okc vw! They are absolutely top quality! Brian Smith is extremely knowledgeable and always take excellent care of my car and Rocky is amazing too More
by brandon.welborn
Other Employees Tagged: Kenneth Dusang, Chris Maritt, Brian Smith
March 31, 2024
Great service, they quickly and professionally repaired my car, which was especially important because I was driving cross country. I was very lucky to have my breakdown near this dealership my car, which was especially important because I was driving cross country. I was very lucky to have my breakdown near this dealership More
by qmartin25
March 28, 2024
Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appreciated. I look forward to working with him during my future service visits. More
by 120lasest
Other Employees Tagged: Jacob Ranjel , Brian Smith
March 24, 2024
Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Excellent tho. More
by boxermok
Other Employees Tagged: Jacob Ranjel
March 23, 2024
Always a great experience anytime I've had to have my car serviced. Communication is always superb serviced. Communication is always superb More
by travis_french
Other Employees Tagged: Jacob Ranjel , Brian Smith
March 22, 2024
Rocky is friendly, but he wrongly overcharged me for the service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge and offered me discount for next service rather a cash/check refund (I paid cash), I had to ask for a refund, and they told me it will take up to 3 weeks to issue a refund check. Another issue is that I requested free tire rotation based on the promotion I received, the tire rotation was not done but I was charged for the service (that is the overcharge). When I contacted the dealership again in email for the service, they told me it was declined due to worn tires and attached the service order, but the service order I received when I checked out at the time of the service has no such information, rather it shows the tire rotation was performed, the reason of decline was added back to my service order after I contacted them and it is an after-service modified and covered up service order, I photocopied the original service order to show the difference and emailed it back to the dealership, have not heard back from them since then. More
by frankfengpan
March 21, 2024
This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having regret. More
by laurieanderson70
Other Employees Tagged: Jacob Ranjel , Kenneth Dusang, Chris Maritt, Brian Smith
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