Rodney Inesta | Page 18

Good service advisers. Always friendly and go over everything. Rodney is excellent. Accurate wait times are always given and car ready when it is promised. everything. Rodney is excellent. Accurate wait times are always given and car ready when it is promised. More

by Ren Verified Customer Verified Customer

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The service writer was great but on multiple trips had a appointment and apparently that means nothing at your dealership. I understand that the dealship is busy but when someone makes appointment they expe appointment and apparently that means nothing at your dealership. I understand that the dealship is busy but when someone makes appointment they expect that you will hold up to that and not just put you next in line with drive up customers. I also feel that when you arrive and multiple greater are standing outside and no one approaches for over 10 minutes this is unacceptable. I feel this dealership could really use some changes in how they handle the flow of customers and organization. Also when I arrived a manager was standing in the drive up lanes for the service department giving a staff meeting on how to up sale customers this is highly unprofessional! More

by yhdf2000 Verified Customer Verified Customer

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Great experience due the professionalism of Rodney my service advisor.... he’s a game changer ... For future visits he’ll be my service advisor of choice 👍 service advisor.... he’s a game changer ... For future visits he’ll be my service advisor of choice 👍 More

by STINGRYCITY1CHARLES Verified Customer Verified Customer

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Great service as always. Great people doing the right thing for the customers. I really appreciate it. The staff is wonderful. Thanks a lot for everything. thing for the customers. I really appreciate it. The staff is wonderful. Thanks a lot for everything. More

by Marcos Caetano Verified Customer Verified Customer

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If there is zero star I would rate it zero. I had to go If there is zero star I would rate it zero. I had to go two times by appointment to get the car checked. The car vibrate and shake at speed of 5-1 If there is zero star I would rate it zero. I had to go two times by appointment to get the car checked. The car vibrate and shake at speed of 5-10 miles per hour. After keeping the car for 48 hours. They send me a text saying it is tire problem and tires are 7 years old. Car is 2018 and I purchased it from the same dealer and did not change the tire elsewhere. When I picked the car I found a report with additional diagnoses about brakes and saying I declined it. Which is not true. I have all texts and I will send it to Chrysler report that dealership More

by info86 Verified Customer Verified Customer

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I called and asked if they had a blower motor for my vehicle. They said yes. I brought it in and then was told I need to come back because they need to order the part. I scheduled an appointment and bro vehicle. They said yes. I brought it in and then was told I need to come back because they need to order the part. I scheduled an appointment and brought the vehicle back in and then came back the next day to find out they had not even begun working on the truck. I had to bring it back in a 3rd time as a result of needing the truck for a job. So I brought it back 2 days later, left it for repair over the weekend. Had an employee pick it up and they charged over $1600 without telling me anything about how much the repair would be. This service department is unprofessional and seem to not be very honest. More

by jhitzeman Verified Customer Verified Customer

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Rodney Inesta is very professional, fair person, he respond quickly ny calls. Is pending to the service that bring me. He in a person that you trust him respond quickly ny calls. Is pending to the service that bring me. He in a person that you trust him More

by Ana Verified Customer Verified Customer

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Was greeted right away, explained procedures, comfortable waiting room nice big color tv plenty of nice refreshing cold water and hot coffee thank you very much waiting room nice big color tv plenty of nice refreshing cold water and hot coffee thank you very much More

by Thebreeze1999 Verified Customer Verified Customer

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I was very satisfied with the help I received. There was no hassle and the work was done with no issues. Rodney was a big help! no hassle and the work was done with no issues. Rodney was a big help! More

by a.brunomanuel Verified Customer Verified Customer

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Service was ok.. This time my car needed a replacement alternator, battery and while it was there an oil change. Got the car back, the oil change notification was still there and the milage sticker to get alternator, battery and while it was there an oil change. Got the car back, the oil change notification was still there and the milage sticker to get the oil changed wasnt updated. Ridney did fix the notification and sticker thing when I came back 2 days later, but now my spark plugs need to change and I just spent $1k on service! Ill just change them myself. Ive only had this car 13 mobths and already spent half the cost of the car on repairs. My experience so far has been no different than getting a car from a side of the road dealership or private sale, which I was trying to avoid the problems im having now by selecting a major dealership in the first place. Everytime im in for service for this car sales dept is asking for repeat business. If the car is giving me so much grief, why would I give you more of my hard earned money? Smh More

by Sanchez Verified Customer Verified Customer

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