Rodney Jones | Page 35

Top Dealer This is a fine dealer, great people all the way around. Buying a car from Sergei is as wonderful experience, this is the 7th car I have purchased fro This is a fine dealer, great people all the way around. Buying a car from Sergei is as wonderful experience, this is the 7th car I have purchased from Sergei, he is terrific person to buy a car from. More

by JRGARGIULO Verified Customer Verified Customer

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I really enjoyed my visit to Jackson Acura. I received friendly service from the moment I arrived until I left. I like that I was able to see the work being done to my car thru the windows in the waiting friendly service from the moment I arrived until I left. I like that I was able to see the work being done to my car thru the windows in the waiting area. Highly recommend this dealership. Fast service and friendly staff. More

by CYETHERIDGE23 Verified Customer Verified Customer

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Terrible service experience. Do not use these people under any circumstances whatsoever. They failed to cover a warranty repair and tried to charge me. Took my business to another Acura dealership nearb under any circumstances whatsoever. They failed to cover a warranty repair and tried to charge me. Took my business to another Acura dealership nearby and they immediately fixed the covered issue under warranty. Steer clear of this service dept. More

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I love this dealership, I have been getting my car service at this location for 11 years now, my drive time is about a hour. I am getting ready to purchase a new car from Jackson Acura service at this location for 11 years now, my drive time is about a hour. I am getting ready to purchase a new car from Jackson Acura More

by Jackie Verified Customer Verified Customer

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Three outstanding visits, but the fourth.... horrendous! I have come to Jackson Acura for all my needs after having an amazing experience with Reggie Hammond selling me two cars with a third on the way. I wi I have come to Jackson Acura for all my needs after having an amazing experience with Reggie Hammond selling me two cars with a third on the way. I will never doubt his efforts and the sales side of this place - remarkable! I decided since then this would be my place for service when in need of issues looked at. I had two warranty jobs done here, one insurance claim taken care of - all went smooth each time. I worked with Brittiany who has moved on to better places, Yvonne, Pat -- all great, kind and polite individuals. Suddenly, everything went downhill when I needed a new engine in my 2 year old car still under warranty. The Service Manager Rodney, showed absolutely no care for a return client, zero sympathy, remorse, or understanding, no effort whatsoever to help me. I was refused a loaner during this time where my vehicle was literally disabled and un-driveable - something that DOES NOT conform to the Acura promise and standard regardless of situation. I was cornered into paying a diagnostic fee for a vehicle under warranty for an issue caused due to a (now) confirmed manufacture defect. I understand had the issue been diagnosed and found to be my responsibility due to negligence if proven, that I would owe the diagnostic fee and choice of further repair and costs; but until then I should not have been turned away, cornered to no options, on a car UNDER WARRANTY, nor treated like I was a complete idiot failing to maintain my vehicle (after providing the only and sufficient enough service records that I did have). Excuses thrown my way blaming unrelated parts for the engine failure, blaming my service intervals just because I drive more efficiently than the vast majority, singled out to do nothing but leave me responsible to a payment for an unknown issue on a leased car. On top of that with the engine requiring to be looked at, I was told because there's "too much work and too many components" they aren't going to do anything unless I pay. Excuse the xxxx out of me, but I don't give a rats xxx if there's a 5 minute job or a 5 hour job, you don't get to pick and choose what work does or doesn't get done under warranty covered by Acura. Whether its a light bulb, a body panel, window, or the whole chassis, you are Acura service and you acknowledge those Acura warranties. You DO NOT make a customer pay until you can prove something. We aren't talking about 100k miles or a 10 year old car here. I have lots of people I know that have been working in Acura for 20+ years and I know the things that sometimes should or could be done for a client and with this situation there could have been several exceptions done with zero cost to the dealership, or service. Rodney just did not care and had no interest to help someone like myself in such a dire situation. COVID-19 was used as the perfect excuse for them to not give me a loaner, but instead while now stranded, they wanted to stick myself, a First Responder, and my pregnant high risk wife into a taxi service with a stranger to get us home. The point here is we needed a safe ride home, one that could have been wiped down and one where I could get myself to my critical job. Acura failed miserably during this time and I am appalled with the way this situation was handled by this service department. I may go see Reggie and sales for a stellar deal because I can be loyal, but apparently service can't seem to do the same or be on the same page. At the end of the day, those service advisers are going to be kind people who will most likely genuinely try to help you. But the sad part, they are just the "middle man"-- and when things are run by a manager like Mr. Jones and big shot Mr. Jackson himself who turn their backs on clients, it would be a matter of time they do the same to their employees if and when the times come. Needless to say, I got corporate very well involved along with AFS, I got my new engine and now I know where I'll be going to service from now on especially after learning that Jackson Acura is one of those dealerships who time and time again fail at honoring warranty work to people, making them turn elsewhere. More

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Customer Service at it best. Yvonne, goes above and beyond a Service Advisor. She's very attentive to the needs of her customers and she addresses all of you concerns in a profess Yvonne, goes above and beyond a Service Advisor. She's very attentive to the needs of her customers and she addresses all of you concerns in a professional manner. She's the best. Sincerely, More

by jackie.dankins Verified Customer Verified Customer

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Perfect interaction. Fast service, professional, knew exactly what was wrong and cost. Rodney, Nick, jim, were so helpful and awesome. Thank you for being there exactly what was wrong and cost. Rodney, Nick, jim, were so helpful and awesome. Thank you for being there More

by Sharon Verified Customer Verified Customer

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I do love Acura’s, but the real reason I am now on my 3rd lease with Jackson Acura, is due primarily to Paul Silverman and the professionalism he has shown. You are lucky to have him and I’m in sales at a h lease with Jackson Acura, is due primarily to Paul Silverman and the professionalism he has shown. You are lucky to have him and I’m in sales at a high level. He is as patient, knowledge, listened well, and did what he said he would do. A rarity this day in age. I have kids turning 16 soon and we will always own at least one Acura and possible more. Don’t retire please Paul! More

by Newmansown Verified Customer Verified Customer

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Jackson Acura was wonderful. Eased my Anxiety in buy a new car in 17 years. I hope that I will see you again in a few more years to come. new car in 17 years. I hope that I will see you again in a few more years to come. More

by GABB645 Verified Customer Verified Customer

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Excellent on time service by Jackson Acura. I needed to rush to pick up my dauter from school and the service manager obliged. Thank you rush to pick up my dauter from school and the service manager obliged. Thank you More

by smuthuk Verified Customer Verified Customer

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