Rodney Pomerleau | Page 42

Branford Subaru New Car Evaluation I was very impressed by the professionalism given to me by ,Ted and Rodney . As this was a new experience for me, they answered all my concerns regard I was very impressed by the professionalism given to me by ,Ted and Rodney . As this was a new experience for me, they answered all my concerns regarding my new car,Rodney explained explicitly all financial matters for the loan,and Ted went through everything about the car . So I felt very confident comfortable and Happy went I left. More

Helpful 0

Report | Print

Not Your Traditional Dealer Experience I went into Premier with high expectations as it was. My mother and step-father have been long-time customers of Premier, having bought their last two I went into Premier with high expectations as it was. My mother and step-father have been long-time customers of Premier, having bought their last two Subarus each from Premier and had all their service done there. But I was not there for their buying experience, and so went in with a bunch of preconceptions based on other hazy dealers I've been to in the past. Including one who tried to bait and switch me on a used car years ago. But this one just blew me out of the water. My mother and step father before me highly recommended Premier, and now I know why. We were greeted right when we stepped inside and offered a chance to sit down with a rep to go over what my needs were in a car. I came with the intention of looking at stock, pricing out some late-model used cars, and sleeping on it.. I walked out the door about two hours later with a down payment on a new car. And Jason was there every step of the way from interview, to test drive, and paperwork. My fiance and I were just floored someone of this caliber worked as a dealer rep. He was funny, loves sharing stories just as much as I do, and most importantly made us feel at home rather than talking a business transaction. I work as a manager in aviation. I know what customer service is. And we constantly butted shoulders trying to "one up" the other in that department. Jason certainly gets full marks in my book for refusing to allow my stubborn do-it-yourself attitude get in the way of what was an excellent customer experience. Zero pressure, great technical knowledge, and a clear passion for the product he was selling. My fiance loved him so much we were back less than a week later to get her into a car of her own. We took delivery of our cars on the same day, and from start to finish, Jason laid out the paperwork logically and explained it all to us. There were few opportunities to ask questions because we had none. Pickup took less than an hour each, and we couldn't be happier with our Subarus: my second, and my fiance's first! We're definitely going back. For sales, for service, for everything our Subarus need. More

Helpful 0

Report | Print

New Car Purchase Staff was friendly and knowledgable about the vehicle I was interested in. They were thorough and expedient with all the associated paperwork and I ne Staff was friendly and knowledgable about the vehicle I was interested in. They were thorough and expedient with all the associated paperwork and I never felt pressured to purchase any additional warranties/coverage's that I didn't want. My only complaint was that the car was not entirely "prepped" upon delivery; there was plastic underneath the car that should have been removed before I drove off the lot. I know this because by the time I noticed it (the next day after driving about 15 miles to work) it was half-melted and the portion of the wrapping I managed to remove said in bold, capitalized font "DEALER MUST REMOVE BEFORE DELIVERY". They also forgot to put the valve stem caps on the tires (which I fortunately noticed before driving away). These may seem like small nuances, however, they had a solid 5 days to get the car ready (purchased on Saturday, picked up on Thursday) and the smell of burning plastic isn't something you want to endure after buying a new car. More

Helpful 0

Report | Print

Subaru kicks butt! Nadine rocks! Had an awesome experience at Subaru Branford. Nadine is the best! She is very patient and super positive. The rest of the staff there is great too. Had an awesome experience at Subaru Branford. Nadine is the best! She is very patient and super positive. The rest of the staff there is great too. More

Helpful 0

Report | Print

Flawless Premier delivered exactly what I wanted without much more than a call and quick visit from me. I made a few special requests and they didn't blink an Premier delivered exactly what I wanted without much more than a call and quick visit from me. I made a few special requests and they didn't blink an eye; just got it done within 3 days. Painless and fun! More

Helpful 0

Report | Print

The Forester is everything I expected and more. The sales agent went over everything thoroughly, the finance agent explained in depth and gave I believe good advise. I went to Premier on the recomm The sales agent went over everything thoroughly, the finance agent explained in depth and gave I believe good advise. I went to Premier on the recommendation of my insurance company Geico. When my friend and I arrived we were immediately offered coffee, and felt welcomed. More

Helpful 0

Report | Print

2017 Outback Lease Outstanding experience. I was able to execute the lease in less than 24 hours. Everyone I dealt with was knowledgeable and courteous. My new outbac Outstanding experience. I was able to execute the lease in less than 24 hours. Everyone I dealt with was knowledgeable and courteous. My new outback is wonderful! More

Helpful 0

Report | Print

Purchase of New Car After contacting several Subaru dealerships, Premier Subaru offered the best pre-sale and sale service. No high pressure sales. Quite negotiable. The After contacting several Subaru dealerships, Premier Subaru offered the best pre-sale and sale service. No high pressure sales. Quite negotiable. The best price offered in southern CT. The owner reached out and recommended us to an excellent sales representative. Overall, a wonderful experience for something that could be otherwise very stressful. More

Helpful 0

Report | Print

New 2017 Subaru Forester 2.5i I purchase my 2017 Subaru Forester through NFCU car buying program, and I must say it was a very pleasant experience, especially when they match me wi I purchase my 2017 Subaru Forester through NFCU car buying program, and I must say it was a very pleasant experience, especially when they match me with Premier Subaru. The service, friendly atmosphere, and they can do spirit was awesome. My salesperson Eloise was attentive, very professional, knowledgeable, and was helpful and succeeded with putting my mind at ease. I'm very satisfied with my purchase. I'm loving my new Subaru, I just wish I'd done it sooner. Thanks Eloise, and the fine staff and management for making my car buying experience a very satisfying and an outstanding one. Bravo Zulu More

Helpful 0

Report | Print

Excellent!!! Rita replied to our online request about the 2017 Outback. She was very personable and took the time to answer all of our questions. Jason handled t Rita replied to our online request about the 2017 Outback. She was very personable and took the time to answer all of our questions. Jason handled the rest of the sale when we went back to pick the car up. He was just as personable. It was a very relaxed feeling to work with both of them. Also, Rudy in finance was excellent. Very funny guy! My husband and I could not have asked for a better group of people to take us from the beginning to the end of our buying experience. More

Helpful 0

Report | Print