Rodney Pomerleau | Page 63

I went to Premier for two reasons, one Bob Alvine and two the reputation. I was not disappointed in the least. The friendliness and professionalism were top notch. Herman Winston was assigned to me. My the reputation. I was not disappointed in the least. The friendliness and professionalism were top notch. Herman Winston was assigned to me. My test drive was over 20 minutes were I was expecting about a 10 minute drive. When it came to my trade in plus the price of the new car it REALLY was not stressful. I had already did my research and Herman knowing I knew all the internet prices met me at a great compromise. By the time I drove out with my new car I even gave Herman a KISS!! More

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I bought my first brand new car last week from Premier. I went thinking I was going to purchase a Forester - called ahead, took a test drive with Herman - the original salesperson. When we returned from t I went thinking I was going to purchase a Forester - called ahead, took a test drive with Herman - the original salesperson. When we returned from that test drive, I laid my eyes on an orange XV Crosstrek and fell in love! We went for a test drive in a more conveniently located dark blue one. Herman was saying things like "the Forester is much smoother ride, etc." Then he said "Hey - you're all over the map, you can't be doin' this now.." I told him to not rush me, this wasn't like a decision of what I plan to have for dinner tonight. It was obvious his mind was on other customers who were in the dealership and I told him, "if you have other customers, go ahead, I needed to take my time in making this decision and I didn't want to be rushed" We went to a local deli to discuss. Luckily, when we went to sign the papers, Rodney noticed our interest rate with USAA was too high, he told us he would make some calls. Rodney cut it in half and I am so glad he went the extra mile to do that for us. When I came to pick up the car, Herman was on a day off and Daniel was the salesperson to help show us the car. He walked me through all the details and did it with such a nice demeanor - I felt like a proud customer and it was wonderful. He first took the car and got gas, then started explaining the car's features. We even went for another ride so I could try the paddle shift. I had only been show the cargo space by Herman who simply opened the hatchback. One thing Herman did do which I appreciated is - suggested to take another test drive in the Forester right after driving the Crosstrek so that I could compare the difference again. Daniel was the type of salesperson one would expect to find at a Subaru dealership - almost like he could be in a commercial - totally fits the reputation that Subaru has acquired. I am so grateful that I got to spend so much time with Daniel when picking up my new car - it redeemed the experience for me. I would recommend anyone to go see Daniel at Premier - and I would remind them to talk to Rodney before committing to another loan. More

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If you want a Subaru or used car go here. We shopped around alot and did our research prior to going to premier, and what I loved about them is that their first offer was better than the second and thir around alot and did our research prior to going to premier, and what I loved about them is that their first offer was better than the second and third offers from other places. We came in wanting an Outback but thinking we had to go with an Imoreza, they found a great certified used Outback within our budget. Herman and Mark were great, we left there feeling good about the deal, the car and the going back there for routine maintenance. We will be going back there when its time for another vehicle. Rodney was great in getting us out the door feeling comfortable and knowledgable about our warranties and any potential future service. More

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Great company to deal with from the moment you enter the door! No high pressure salesfolk using quichey phrases, and always brutally- honest interactions. Reminded us of the "no- haggle" policies of the old door! No high pressure salesfolk using quichey phrases, and always brutally- honest interactions. Reminded us of the "no- haggle" policies of the old Saturn dealers. From the beginning of our transaction to the final step, all of the folk involved handled the sale with utmost professionalism as is being taught today. Adam Arsenault, our salesman, knew his product well and clearly assessed our needs offering the very best he knew how. It was explained that since Subarus are always being brought in as "NEW", direct from the factory, there exists a price plan that only reflects that distinction- no clearing out of old inventory here with psuedo- hyped- up end of model year sales with drastic cuts as is typical at most other car manufacturers this time of year. Our trade-in was priced fairly according to Kelly Blue Book, etc guides, unfortunately "sans" the NADA guide which most municipalities including our city overuse to assess one's annual vehicle taxes. Adam Arsenault was aided in our car-buying process from his staff: Will Petrilllo; a sales-closer, Rodney Pomerleau; a business manager, and the guys in service who prepared the car! All of these folk, along with Adam, knew their part of the dramatic process well and handled our transaction professionally. A better performance could not be had! A shout-out to the guys who prepped the new car as we didn't catch their names (not an easy task to do with a WHITE car)! We look forward to our first interactions with the service department scheduled for the upcoming Fall season. We will expect no less than what was experienced during the sale. Overall, we highly recommend this dealer! More

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This is my second purchase at Premier Subaru Branford and my spouse has purchased 3 cars from them as well. Always a good experience! Barb Mullen is wonderful as is everyone we deal with there from start to my spouse has purchased 3 cars from them as well. Always a good experience! Barb Mullen is wonderful as is everyone we deal with there from start to finish. This last time the process was so streamlined and easy that I was able to take my car home same day, actually within 4 hours! I bought the Crosstek XV and am loving it. It had everything I was looking for and more. Many thanks to Barb and the team at Premier for making car buying a pleasant, fun and very satisfying experience! We will be customers of Premier for all our future car purchases and service needs!! More

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The energetic principals at this dealership went all-out to provide me with an exceptional lease-purchase experience. Besides(in their performance) matching the overall-exceptional nature of the product sel to provide me with an exceptional lease-purchase experience. Besides(in their performance) matching the overall-exceptional nature of the product selected, these people were enthusiastic, factual, effective, patient, and just plain nice and a pleasure to do business with. More

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I had brought my mom to this dealership to look into getting her a new lease. While there, I was impressed by the affordability of the cars, and way we were treated. When my car unexpectedly died, I dec getting her a new lease. While there, I was impressed by the affordability of the cars, and way we were treated. When my car unexpectedly died, I decided to see what they could do for me. Mark Gennette heard my situation, and rather than feeling taken advantage of because he knew I needed a car, he tried to get me the best deal he could. He listened to the features I was looking for, the activities I do, and took my budget into consideration and found me the perfect car! Even the test drive was suited to my driving style! He drove me around town to my credit union and the shop where my car was to collect belongings, and couldn't have been friendlier. Since I was there most of the day, my phone died, and Ted was kind enough to lend me his charger. Rodney was great, and helped the numbers make sense to me. For a single woman to walk into a dealership and feel this comfortable says a lot about the caliber of people hired there. Thank you so much. I went from being upset about my car dieing to thrilled about my new purchase! More

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Mark was a fantastic person to help me buy my very first car. He was friendly and enthusiastic, and above all patient. I was very nervous about being at a dealership for the first time, and concerned about car. He was friendly and enthusiastic, and above all patient. I was very nervous about being at a dealership for the first time, and concerned about being able to afford a car payment. He worked with the finance department and was able to get me a loan even though the car I purchased was only $6000. For many people this may not seem like much of a sum, but for someone's first car payment out of college, it was a big deal for me. I was very pleased with Mark. The service department even took the time to fix my sister's car (not a Subaru, not even purchased at this dealership!) when it was acting up. Mark even called a few times to check up on me and my dream car after the sale was made. Unfortunately, I did have a bit of an issue with Rodney in the finance department. Initially I was given an uneasy impression when, upon meeting him, he scolded Mark in front of me for something small like forgetting to give me the change of address sticker for my license. When the paper work started, Rodney made a few off-handed comments that made me feel badly that I could only afford a lesser priced car, and made me a bit concerned about the higher mileage. ("Your credit's okay but I'm surprised the bank even allowed you to finance for such a small amount" "(insurance option discussion)....because it has SO many miles on it." There were times that I was told to get out of the office while I made calls to the DMV and my insurance company because other people needed to be helped. (Understandable, but the delivery on such things should be said delicately.) In the end, Rodney came through and helped me with a complicated registration process with the DMV, for which I was very grateful. All in all, I just wish he was a bit more professional. Even though I couldn't finance a brand new car, I was still a customer and would have appreciated a more friendly experience. I have many friends who need to buy cars in the lower price range and would still recommend the dealership. Sometimes we all need a little reminder that even the little things we do and say at work affect the customer, something that Mark definitely understood, and which I appreciated very much. More

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I'm from Western Massachusetts and I found this dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the c dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the car had been in an accident. I spoke with Herman Winston and he immediately faxed and email me the Carfax Report which was clean. I drove down to the dealership and Herman was busy with other customers. So I met with Dan , who brought me to the vehicle and went through it with me. He was very knowledgeable with regard to the vehicle. He also had another customer so I met with Scott, who took me on a test drive. Although one might think that being shuffled between 3 salesmen would be annoying, I was happy to be given the information by the others while I was waiting for Herman as I had traveled an hour and the dealership was closing. I sat with Herman and we had to work out some issues on my trades as I was trading 2 vehicles but only had one with me. I told him if the deal was going to be done I only wanted to make one more trip. The deal was done because Herman worked his butt off to make it happen. Will gave me a fair price for my trade and Rodney got the paperwork done very quickly. I would highly recommend all of these people, especially Herman, who came out with a bucket and a brush and cleaned the wheels before we left because he wasn't satisfied with how they looked. Great buying experience! More

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My boyfriend and I came all the way from Long Island, NY to trade in his 2003 Mach 1 Mustang for his dream car, a Subaru WRX. We were warmly welcomed by all the staff, specifically Barb Mullen. Not only did to trade in his 2003 Mach 1 Mustang for his dream car, a Subaru WRX. We were warmly welcomed by all the staff, specifically Barb Mullen. Not only did she go above and beyond for us when it came to welcoming us, but she was informative, attentive and a complete PLEASURE to speak to. Our test drive was amazing, Vinny actually got a feel for the car, instead of a 10 minute drive that dealers usually give. Barb took us out to show us what this car was made of, and to see she loved driving stick, made her even more loveable!. We spent a total of 6 to 7 hours at the dealer including negotiations on his trade and other things such as paperwork. Not one complaint when it came to the hospitality of every individual in that establishment, but above all Barb will always stand out in my mind. The rating of 5/5 on almost every possible choice is clear; we came on a mission to find Vinny his car, at an amazing price that was never offered back home. The customer service and every other aspect is truly remarkable, one in which I'm still telling everyone about when they ask about Vinnys new car! Although I was more upset then Vinny as we drove away, leaving his gorgeous mustang on the lot, I knew Barb was right when she said it was for new, fresh start. It is amazing to see how comfortable Vinny is at driving, he loves everything about it. I cannot thank Premier enough for this amazing experience in buying a car, I know we will never find anything like this back home, as well as Cheryl who emailed Vinny back and forth multiple times answering any and all questions about the WRX listed on the website, she is the soul reason we came all the way from Long Island. But most importantly, I deep and gracious thank Barbara Mullen for the amazing, caring, and truly out of this world customer service and hospitality. She should be commended for her work, as well as perfect directions to Dairy Queen, Vinny left with his dream car, and I left with a full belly of ice cream we do not have on the Island!! More

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