Rodney Pomerleau | Page 63

I'm from Western Massachusetts and I found this dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the c dealership on one of the internet sites. The price of the 2012 Subaru Legacy Limited was so far below others that I called to find out whether the car had been in an accident. I spoke with Herman Winston and he immediately faxed and email me the Carfax Report which was clean. I drove down to the dealership and Herman was busy with other customers. So I met with Dan , who brought me to the vehicle and went through it with me. He was very knowledgeable with regard to the vehicle. He also had another customer so I met with Scott, who took me on a test drive. Although one might think that being shuffled between 3 salesmen would be annoying, I was happy to be given the information by the others while I was waiting for Herman as I had traveled an hour and the dealership was closing. I sat with Herman and we had to work out some issues on my trades as I was trading 2 vehicles but only had one with me. I told him if the deal was going to be done I only wanted to make one more trip. The deal was done because Herman worked his butt off to make it happen. Will gave me a fair price for my trade and Rodney got the paperwork done very quickly. I would highly recommend all of these people, especially Herman, who came out with a bucket and a brush and cleaned the wheels before we left because he wasn't satisfied with how they looked. Great buying experience! More

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My boyfriend and I came all the way from Long Island, NY to trade in his 2003 Mach 1 Mustang for his dream car, a Subaru WRX. We were warmly welcomed by all the staff, specifically Barb Mullen. Not only did to trade in his 2003 Mach 1 Mustang for his dream car, a Subaru WRX. We were warmly welcomed by all the staff, specifically Barb Mullen. Not only did she go above and beyond for us when it came to welcoming us, but she was informative, attentive and a complete PLEASURE to speak to. Our test drive was amazing, Vinny actually got a feel for the car, instead of a 10 minute drive that dealers usually give. Barb took us out to show us what this car was made of, and to see she loved driving stick, made her even more loveable!. We spent a total of 6 to 7 hours at the dealer including negotiations on his trade and other things such as paperwork. Not one complaint when it came to the hospitality of every individual in that establishment, but above all Barb will always stand out in my mind. The rating of 5/5 on almost every possible choice is clear; we came on a mission to find Vinny his car, at an amazing price that was never offered back home. The customer service and every other aspect is truly remarkable, one in which I'm still telling everyone about when they ask about Vinnys new car! Although I was more upset then Vinny as we drove away, leaving his gorgeous mustang on the lot, I knew Barb was right when she said it was for new, fresh start. It is amazing to see how comfortable Vinny is at driving, he loves everything about it. I cannot thank Premier enough for this amazing experience in buying a car, I know we will never find anything like this back home, as well as Cheryl who emailed Vinny back and forth multiple times answering any and all questions about the WRX listed on the website, she is the soul reason we came all the way from Long Island. But most importantly, I deep and gracious thank Barbara Mullen for the amazing, caring, and truly out of this world customer service and hospitality. She should be commended for her work, as well as perfect directions to Dairy Queen, Vinny left with his dream car, and I left with a full belly of ice cream we do not have on the Island!! More

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Mark Gennette was very nice to work with. He listened to my needs and what I was looking for in the perfect car for me. was able to buy a beautiful pre-owned car and Mark made sure it was detailed and look my needs and what I was looking for in the perfect car for me. was able to buy a beautiful pre-owned car and Mark made sure it was detailed and look fabulous when I picked it up . He was very good and responded promptly to all my questions through texting since I have a very busy schedule and not always able to be on the phone. I was very happy working with him to find my car. Rodney was also very nice and carefully put together the best financing for me to drive away in my new car. The whole experience was painless, quick, they delivered all they said they would. I would highly recommend dealing with Premier if you need a nice new or pre-owned car that is superior to many others I have looked at. This is my first experience buying at this dealership, I am a woman and went there alone. They treated me very well and spoke to me about what my needs were. I am delighted with the relationship we have now established since I do not know if I will ever change the type of car I am now enjoying. The car and the experience exceeded my expectations! More

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While it was a busy day at the dealership, Mark Gennette still did a great job attending to us and our needs. He took us on a great test drive which really gave us a feel of the vehicle. Mark also had suc still did a great job attending to us and our needs. He took us on a great test drive which really gave us a feel of the vehicle. Mark also had such a great up-beat personality and a great knowledge of the vehicles - he was able to answer any question we had with good informative detail. Then, Will Petrillo helped us value our trade in vehicle to a fair amount taking into consideration our certified pre-owned purchase. He really did a good job getting us to a payment we felt comfortable with. Lastly, Rodney Pomerleau was great in getting us all the paperwork signed and sealed in a quick fashion. He was very detailed in his description of everything signed and all the services we would have included in our purchase. Overall, great team at Premier Subaru in Branford and we would definitely recommend to any friends. Thanks! More

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Great experience throughout entire purchase. All staff offered assistance and were extremely kind and knowledgeable Will defiantly return for future auto needs The DeCaprios- Hamden Ct offered assistance and were extremely kind and knowledgeable Will defiantly return for future auto needs The DeCaprios- Hamden Ct More

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We just purchased our 2014 Subaru Forester Touring, our 4th Forester and 10th Subaru. We can't say enough good things about Premier Subaru because they really do have the customer's interest's at heart. Fr 4th Forester and 10th Subaru. We can't say enough good things about Premier Subaru because they really do have the customer's interest's at heart. From sales to service, we have never had a complaint and find that everyone takes it upon himself/herself to be sure that the customer is completly satisfied. "Premier" not only defines the name of the Dealership, it also defines the quality of the personnel, their friendliness of each of them and the work performed. Thank you Bob and company. More

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All around, Premier was an absolutely fantastic experience. Mike was patient, thorough, and full of knowledge - and had a magnificent personality. The personal experience is more important to me th experience. Mike was patient, thorough, and full of knowledge - and had a magnificent personality. The personal experience is more important to me than anything else, and it was a pleasure to have it from Mike...even when he had to work later than he was supposed to! Bob Alvine runs a fantastic dealership, and it truly shows when you step foot in the door. From the first "hello!" from Tammy to the final "congratulations!" from Rodney and Bob, I will certainly be recommending Premier to others! Keep up the great work! More

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My experience with Adam Arsenault was way beyond my expectations. I came in on a Sunday wihtout an appointment, and he was able to fit me right in. Adam was very friendly, extremely helpful, knowledg expectations. I came in on a Sunday wihtout an appointment, and he was able to fit me right in. Adam was very friendly, extremely helpful, knowledgeable, excellent customer service experience overall. I am very satisfied with my experience at Premier Subaru, and my used vehicle purchase. More

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After contacting a few other dealerships I had contacted Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealership Rita Ruhland online through the website before going in. She was quick to respond and quoted a decent price for the new car I wanted (some dealerships insist you go into the showroom before quoting any price). She referred me to Jeff Lambert, who followed up with a phone call immediately. Buying a car can be exciting and stressful at the same time, but from the moment I drove into Premier I felt comfortable and confident that I was in good hands. I never felt pressured to buy and all my questions where answered honestly. The staff is friendly and it is a casual, comfortable atmosphere. Everyone is professional and accomodating. When negotiating price I felt that Will really helped out and listened to my needs and my budget concerns. I am thrilled to have a great new car that I feel safe in yet still looks sporty. As a side note, when driving into the dealership with my old car, it started making a terrible noise. I met Johnny, one of the mechanics out in the parking lot. He told me not to worry, that they would look it over before I left. I walked into the service department and spoke with Gary who took it in right away (after Johnny drove it around the block). They gave me a full diagnostic report and assured me the car was OK to drive home. I was then offered a decent trade in offer, even though the dealership knew the extent of repair needed, which I felt was very generous. Although this dealership is about 50 minutes from my home I will be going back there for service and for my next purchase. Thanks to the whole staff for the professional image you project and uphold. You are the epitomes of what customer service represents. More

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We were shopping for a Subaru Outback. Herman greeted my wife and I at the front door and our experience continued to get better fom there. We knew what we wanted, but the vehicle was not in your inventory. wife and I at the front door and our experience continued to get better fom there. We knew what we wanted, but the vehicle was not in your inventory. Herman quickly found a vehicle in the area and assured us that it would be available. Next he had our 1999 GMC Yukon trade-in evaluated. We received a fair price for our trade. We had visited other dealerships and the value you folks gave us for our trade was the deciding factor in buying from Premier. Rodney was very thorough and concise in explaining our warranty and maintenance options. Lastly was the vehicle walk-around. Herman was a Rock Star...he knew the vehicle inside and out, integrated our phone and answered all of our questions in terms that we could understand! We drove away with our new Outback and extremely satisfied!! Geoff and Marilyn Turner More

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