Rodney Porter
Rodney Porter at Honda of Kenosha

Rodney Porter | Page 48

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

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4.9
900 Reviews
4.9

900 Reviews

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900 Reviews of Rodney Porter

August 02, 2023

Dealership Rating
Employee Rating

He was very professional and even looked to see if there were any coupons s on line. More

by ccetera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with Rodney and our team. We're glad to hear we delivered such a great experience!

August 02, 2023

Dealership Rating
Employee Rating

We got a ridiculous report on the condition of our car and it's prognosis!!! More

by Cynthia Noehl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Aug 06, 2023

Honda of Kenosha responded

Cynthia, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 31, 2023

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Employee Rating

Service bay is large, and customer information is taken indoors, away from the weather. Windshield replacement, while done by third party, was performed more quickly than if organized directly with a thir More

by chajahi7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Wilson

Jul 31, 2023

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 31, 2023

Dealership Rating
Employee Rating

Very friendly staff, as soon as you pull up you are greeted. Service advisor very friendly and helpful, seem to know what exactly my vehicle needed. Didn’t feel pressured on any up sales, but was infor More

by mayea.olmos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Rohrssen, Joe Valente, Sam Waddell, Martin Silva , JEREMIAH ROSE, Ferdinand Olmos. Kevin Ayala. Adam Dunham

Jul 31, 2023

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

Dealership Rating
Employee Rating

I have been pleased with the service provided for my CRV, and that it is done in a timely manner. More

by cmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Spink, Joe Valente

Jul 31, 2023

Honda of Kenosha responded

Thanks for sharing about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

July 29, 2023

Dealership Rating
Employee Rating

Took care of my air conditioning problem that was under warranty. Had a Honda Accord waiting for me to use while my car was being worked on. Didn’t have to wait a bit. More

by susiebrown995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Kenosha, Susie, we look forward to having you as a valued customer for many years to come!

July 28, 2023

Dealership Rating
Employee Rating

I was given a diagnosis that would cost $5k. I took it to another mechanic who said it was simply old spark plugs. Being about a month out now that seems to have fixed it as the light has not co More

by logan.mccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2023

Honda of Kenosha responded

Logan, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 27, 2023

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Employee Rating

The waits are long, playroom has junky busted up toys, last time we came it was full of ants. Wasn’t told to remove car seats and stroller from van so had to make second appointment, sliding door is still More

by HondaMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin

Jul 30, 2023

Honda of Kenosha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 26, 2023

Dealership Rating
Employee Rating

Service is absolutely amazing. They take the complexity and aggravation out of maintaining my car! More

by tiannebataille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2023

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 26, 2023

Dealership Rating
Employee Rating

Always friendly and helpful. They work fast to get you and out. They listen and follow thru to get the answers to the questions. More

by packer_backerus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2023

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!

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