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Roel Ortiz
493 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
493 Reviews
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493 Reviews of Roel Ortiz
December 19, 2019
Suberb Service and Very Quick! Our deal was made before we arrived and I just asked if we could do the paperwork quickly. Less than 15 minutes and we were done. One of the best car Our deal was made before we arrived and I just asked if we could do the paperwork quickly. Less than 15 minutes and we were done. One of the best car buying experiences I've had. Thank you Roel!! More
by hschlabach
December 17, 2019
Roel was one of the best salesman I've ever worked with. I had a specific car and note in mind when I came in and he didnt stop until he found me that exact deal. I couldn't be happier with my purchase. Wi I had a specific car and note in mind when I came in and he didnt stop until he found me that exact deal. I couldn't be happier with my purchase. Will be a return customer in the future More
by Layneb5400
December 10, 2019
Gran experiencia con un gran profesional, Gracias Roel. Roel es una de esas personas que cuando la ves te da la confianza en que lo que vas a comprar realmente merece la pena. Se nota que le gusta su trabaj Roel es una de esas personas que cuando la ves te da la confianza en que lo que vas a comprar realmente merece la pena. Se nota que le gusta su trabajo y que pone su empeño para recomendarle lo mejor para el cliente. Nosotros tuvimos dos experiencias con el, y a cada cual mejor. Si en otro momento decido a cambiar de coche, sin duda Roel sera nuestro hombre. Ivan Moya. More
by iMoya
December 03, 2019
Roel was great. Easy to work with and very helpful. Made my daughter sweet 16 the best. Quality of cars was great and I will shop here again. my daughter sweet 16 the best. Quality of cars was great and I will shop here again. More
by Amberbrookcriddle
Other Employees Tagged: Lisa Vinecke
November 28, 2019
A great experience even without a purchase. I loved my experience Dallas Lease Returns. Roel was great throughout the whole experience. I ended up dropping out of the vehicle purchasing market a I loved my experience Dallas Lease Returns. Roel was great throughout the whole experience. I ended up dropping out of the vehicle purchasing market and not buying a vehicle from DLR. Having said that I thoroughly enjoyed the experience and will consider DLR for any and all future buying opportunities. More
by Dillon H
Other Employees Tagged: Gabe Sanchez
November 23, 2019
Great honest people, truly unbelievable. The experience was my first time intrested in a car online and the experience was honest. Recommend this dealership to everyone. was my first time intrested in a car online and the experience was honest. Recommend this dealership to everyone. More
by Denton
November 16, 2019
Ask for Anthony! I had a great car buying experience with no haggling. I looked at a number of automobiles, but Anthony helped me make the BEST decision and I’m extremely happy with my purchase. It’s actuall no haggling. I looked at a number of automobiles, but Anthony helped me make the BEST decision and I’m extremely happy with my purchase. It’s actually been months since my purchase and he still checks on me to make sure I’m still pleased and that that things are well. He definitely goes the extra mile. Thank you Anthony! More
by Ashli J.
Other Employees Tagged: Kris Gaerlan, Anthony Zegarelli
November 09, 2019
Pleased my wife...happy life. My wife wanted a Volvo XC90, white only, and other specifics. Found 4 in DFW meeting the "criteria". Went to Dallas lease Returns first and Roel Orti My wife wanted a Volvo XC90, white only, and other specifics. Found 4 in DFW meeting the "criteria". Went to Dallas lease Returns first and Roel Ortiz handled the Sale. I have purchase 6 vehicles in the past 3-4 years and this was by far the easiest and most pleasant experience I have had. No haggles, surprises, and fastest in and out I have ever had. No need to visit other 3 places...if they have the next car or truck I want....Roel will be the 1st call I make! More
by Ted bear
November 08, 2019
Exceptional Customer Service! Prior to contacting Dallas Lease Returns (DLM), we had dealt with several dealerships, looking for the right vehicle. Working with DLM was the best ex Prior to contacting Dallas Lease Returns (DLM), we had dealt with several dealerships, looking for the right vehicle. Working with DLM was the best experience. Roel Ortiz provided exceptional customer service throughout the entire process. We are thankful to Roel for his assistance throughout this process. His exceptional customer service made this a great car buying experience. Blessings! More
by TSG
November 08, 2019
Dallas lease returns make life very easy. I dealt with Kris and Roel to get a great, valuable vehicle. They even dropped it off for me! Excellent service! Kris and Roel to get a great, valuable vehicle. They even dropped it off for me! Excellent service! More
by PalmerA
Other Employees Tagged: Kris Gaerlan
