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Roel Ortiz
503 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 5 mos
Industry Experience
10 yrs, 5 mos
Languages Spoken
English
Spanish
Employee Video
503 Reviews
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503 Reviews of Roel Ortiz
July 23, 2016
Best Car Buying Experience Ever I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a total loss after a lady rear-ended me on I-820. I needed a replacement in a hurry. I scanned Cargurus and Autotrader for the vehicle I wanted and Dallas Lease Returns had an exact match. I contacted DLR and talked to Roel Ortiz, the most friendly, responsive and helpful car salesman I have EVER dealt with....he treated me like I was buying Maserati instead of a reasonably priced SUV. What a great experience. A small mechanical popped up after the purchase and he sent someone all the way to Fort Worth to pick up the vehicle, fix it and return it the same day. Superb customer service. I got a great deal on the vehicle I wanted and I was treated like a friend. Check these guys out the next time you buy a vehicle. They're outstanding! More
by heldt2
Other Employees Tagged: Kris Gaerlan
July 13, 2016
My Dallas Lease Returns Experience First off, I had the most awesome salesman named Roel. He made sure we were comfortable and had everything we needed in our vehicle!. I can tell he ca First off, I had the most awesome salesman named Roel. He made sure we were comfortable and had everything we needed in our vehicle!. I can tell he cared by how hard he worked. It's like he worked for us, not the dealer. More
by Aaron R Stewart
June 30, 2016
Great Service Experience I would strongly recommend Roel to assist you with your next purchase of your vehicle Roel facetime us and gave my wife and myself a close up of the E I would strongly recommend Roel to assist you with your next purchase of your vehicle Roel facetime us and gave my wife and myself a close up of the Explorer we wanted and eventually purchased from him. Very professional, no hassle or high pressure sales . More
by Boom Boom
