Roel Ortiz | Page 44

Excellent customer satisfaction Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased and about a few others. Another thing was that he had a good personality and he was very professional. More

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Sienna Purchase Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience w Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience was painless. We drove 2 hours one way to get a car at another dealership 2 days prior to working with Roel and our was a nightmare. The salesman was an hour and a half late. The car was not in the condition the salesman lead on to so dealing with Roel I was a little reserved at first. After we got to the facility, met Roel, and saw the vehicle all my skepticism went away. I would highly recommend checking them out and working with Roel. More

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Best Experience Ever This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ev This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ever heard or felt about a "used car salesman". He has such honesty and integrity, truly wants the customer to be happy, to get the car they want and to have a pleasant buying experience. He went above and beyond what anyone would expect to make sure the car we purchase was as mechanically sound as possible. I would recommend Roel and Dallas Lease to anyone looking to purchase a car. Excellent customer service by the rest of the staff, so friendly and accommodating. I will be back in 4 years for my next vehicle. More

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World Class Service This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their cars. I am difficult to deal with and these guys did amazing . They have a customer for life . Thank you Again Roel and Al More

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The best experience buying a car hands down I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is hard for me to put into words the experience my wife and i have had buying this SUV from DLR they worked very hard to finance us and get what we needed to make it work answered all our questions if you ever want a smooth car buying experience with no hassle and upfront sales staff i would definitely recommend them hands down a big THANKS to Roel and Juan More

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Second vehicle From the begging roel was helpful no pressure ,he answered all my questions. This is my second vehicle I purchase from this place and roel was a big p From the begging roel was helpful no pressure ,he answered all my questions. This is my second vehicle I purchase from this place and roel was a big part of me buying the second vehicle . More

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Great place to buy a car with great prices Excellent buying experience . Roel the salesman answered all my questions on the phone and when I drove 2 hrs to the dealership everything was just as Excellent buying experience . Roel the salesman answered all my questions on the phone and when I drove 2 hrs to the dealership everything was just as he explained or better! More

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Great experience Roel was great from the beginning to the end. He was helpful and made it really easy for me to decide on the purchase of the vehicle. Everyone was r Roel was great from the beginning to the end. He was helpful and made it really easy for me to decide on the purchase of the vehicle. Everyone was really nice at the dealership and all the customers were smiling. My daughter loves the car! My experience was great !!!!!! Thanks again Roel 👍🏾 More

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First-time MiniVan Owners By far the best car-buying experience I've ever had. Great inventory. Great salesforce. Roel was very knowledgeable and very helpful throughout. No ha By far the best car-buying experience I've ever had. Great inventory. Great salesforce. Roel was very knowledgeable and very helpful throughout. No hard-sale tactics. No games. No bait and switch. More

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I know who to call... It was so nice shopping there. It's a big warehouse full of different types of vehicles. They have everything from two-door coupes to full size trucks It was so nice shopping there. It's a big warehouse full of different types of vehicles. They have everything from two-door coupes to full size trucks. All of which were unlocked. So although I wasn't going to purchase a truck I could get into one. All of the cars were nice and clean. Now, when I went it was in April. But it can get hot in Texas at any time. It was so nice to shop for a car in AC with a water bottle in hand. That can go a long way in Texas. The fact that they have a small kids session, for my son, with some popcorn which he loved also eased my stress. It was so nice just to walk around and when I was ready to hash out the details with Roel. In my case I was stuck between two Ford edges. They were two years apart but one had a sunroof and the other at Dallas Lease Returns did not. He told me bluntly what will it take for me to get you to buy our car. We negotiated the price and I forgot about the sunroof. Even after weeks went by my battery randomly stopped working. I was so stressed because I was at work and would be going home soon. What was I to do. I called Roel. He really took the time to listen and understand how stressed out I was. He got in contact with a mechanic immediately. Within a matter of minutes we had figured out a plan on how to get my car back up and ready. I was able to call AAA pay for a new battery and submit the receipt in. Within a matter of days I was able to get the whole thing situated. When you first purchase a new car you don't want it to stop randomly. But what the luck that I have it's bound to happen. But with Roel on my side, I know that I'll be back up and running in no time. For those of you outside of the Dallas-Fort Worth area. Here's a place to trust. More

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