Roel Ortiz | Page 43

Customer for life!!! DLR has the most amazing inventory. The customer service I received I can't even find words for. They did exactly what they said they would. I'm so ex DLR has the most amazing inventory. The customer service I received I can't even find words for. They did exactly what they said they would. I'm so excited to have found a great place to do business with. Thanks Juan and Roel. More

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Best car buying experience! Buying a car with Dallas Lease Returns has been the best and easiest car buying experience we have ever had. Roel and Don went to bat for us and hit a Buying a car with Dallas Lease Returns has been the best and easiest car buying experience we have ever had. Roel and Don went to bat for us and hit a homerun! We couldn't be happier! DSeitz More

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Best Hassle Free Car Buying Experience! Roel Ortiz was a pleasure to work with concerning buying a new to me pre-owned vehicle. I was in a car accident the week before and needed to get into Roel Ortiz was a pleasure to work with concerning buying a new to me pre-owned vehicle. I was in a car accident the week before and needed to get into a car quickly. I walked in wanting to get a different car that was already under reserve. When I told Roel my budget and expectations, he didn't try to sell me a car payment (I was determined to just buy a car cash and leave) nor did he try to sell me a car that was completely out of my price range (like a Mercedes or Lexus). Within 2 hours, I left with my 2013 Hyundai Sonata, he gave me free car washes for a year, and offered to help me out with getting rid of my totaled car. He followed up a couple days later to make sure I was happy and took very good care of me. So glad I took a chance and just showed up. As long as Roel is available, I shall continue to send my friends to him and will keep Dallas Lease Returns in mind for my next car purchase. LOVELY EXPERIENCE! More

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Great experience! The experience we had could not have been smoother. Mr. Ortiz was very helpful and understanding. I will definitely be back! The Tacoma was very clean The experience we had could not have been smoother. Mr. Ortiz was very helpful and understanding. I will definitely be back! The Tacoma was very clean and exactly as advertised. More

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Roel Ortiz is the man!! I found out about Dallas Lease Returns online and decided to call them about a truck I was interested in. Fortunately, Roel Ortiz was the one that fie I found out about Dallas Lease Returns online and decided to call them about a truck I was interested in. Fortunately, Roel Ortiz was the one that fielded my call. From start to finish, Roel was extremely friendly and helpful. Roel didn't come off as the typical "used car salesman", he was very genuine and upfront. I look at a couple other trucks at other dealerships after speaking with Roel the first time and after dealing with the other companies salesman, I decided it was worth spending a little more money to get a more solid feeling about the dealership and the truck I bought from Roel. It was money well spent. I would definitely refer others to not just Dallas Lease Returns but to Roel Ortiz personally. More

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Excellent customer service Roel Ortiz was very professional and an overall excellent salesman. He went above and beyond to make sure that we were satisfied with our purchase. I Roel Ortiz was very professional and an overall excellent salesman. He went above and beyond to make sure that we were satisfied with our purchase. I recommend anyone in need of an automobile to give Roel Ortiz a call!!! More

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Best car buying experience EVER! I cant say enough great things about Roel. Not only was he extremely knowledgeable, very friendly, went way above and beyond, but gave me the utmost p I cant say enough great things about Roel. Not only was he extremely knowledgeable, very friendly, went way above and beyond, but gave me the utmost priority and treated like his only customer - which i know for a fact he was dealing with multiple customers that day. I found the car I wanted, he answered all my questions effectively and efficiently, helped with the loan application, and was very quick to respond with answers and details. The entire process from the beginning to actual delivery of car (yes, Roel even delivered the car to my door!) was stress-free, hassle-free, worry-free, and the best car buying experience I've ever had. I'm telling you - Roel is the best and will continue to get my business for a long time to come. More

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Great Service! My car buying process was smooth. The salesman was friendly and very helpful. He has a great personality and is very approachable. I was grateful for My car buying process was smooth. The salesman was friendly and very helpful. He has a great personality and is very approachable. I was grateful for his help. More

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Very professional and helpful I recommend this dealership to anyone Blanca was very helpful and a true professional I love the Jeep and the service was good all the way around I recommend this dealership to anyone Blanca was very helpful and a true professional I love the Jeep and the service was good all the way around More

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2015 Expedition Aside from they typical not enough for trade which is everywhere overall treatment was excellent. Roel offered me to test drive two out of the three Aside from they typical not enough for trade which is everywhere overall treatment was excellent. Roel offered me to test drive two out of the three models I was loking. The third one gut ruled out for price. and even though newer (2017) a kind of base model XLT. The XLT I did purchase was narrowed down from a 2012 Limited V8 and the 2015 XLT V6. I was skeptical at first but the V6 even with that weight the torque curve made excellent handling, power and reasonably decent fuel economy. Ride was almost cadillac like and after over 4000 miles since purchase I feel the vehicle is solid. I was a litle disappointed with whomever did the acceptance inspection with regards to brakes. During test drive I did not get the highway and partially my fault but even though I had some high speed starts and stops no highway. During drive on I635 during delivery I noticed the brakes pulsing and vibrating. Inspection determined to be rotors needed machining and turning. Worked and vehicle was good for my almost 3600 mile road trip. Something this fairly simple should have been caught prior to allowing to be put for sale. eEspecialy a high degree safety related item. I purchased AS IS and I accept that but recommend a little more attention to detail on next vehicles when you do the acceptance and delivery inspection. Roel and the titling department I was skeptical but they came through and transferred the registration of my specialty plates from one of my trades to the Expedition and when I returned from my trip the second key and the registration stickers for the transferred were ready. Roel was friendly, corteous and respectful, even going so far as allowing me to take my pup;py with me on the test drives...the other benefit was making sure that he could juump in and get a good seating position. I was originally going to drive out to Greenville for a 2010 XLT with much mmore mileage, much less features and I am glad I made this side trip. Thanks again I will recommend future customers. The brake problem was the reason for the downgrade from five stars to four for qualiy of work, but service communication and worked with me on the trades to help offset. Roel even went as far as to send another set of drivers out to pick up one of my trades. Roel knew cash deal so didnt try to put the financing pressure on me. Allowed me to take vehicle home on binder for the weekend pending my cashiers check clearing and funds availability. More

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