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52 Reviews of Roger Carroll
December 15, 2015
Amazingly Easy I got the contact for Rusnak BMW through the Costco Auto program. From the first communication to the last minute before I drove off, Roger Carroll a I got the contact for Rusnak BMW through the Costco Auto program. From the first communication to the last minute before I drove off, Roger Carroll and the rest of the people at Rusnak were considerate, friendly, honest, and straightforward. I never felt pressured and I always felt that I was being given the best treatment. They did not have the exact car I wanted, so Roger ordered it for me and told me how long it would take to get to them. He was exactly right on his estimate. When I arrived on the day to finalize the deal, the car was ready to go. Even though the dealership was very busy, Roger was attentive and we got through the process fairly quickly. For a really good price, I got a beautiful car and left feeling like I had made a good deal. Thanks to Roger, his assistant (Mahsa?), and everyone else at Rusnak for a perfect car-buying experience! More
by 228Guy
Other Employees Tagged: Mahsa?
Helpful 
November 13, 2015
We loved working with Roger Carroll! Buying my car was super easy and stress free. Plus Roger quoted me the lowest price upfront. No haggling. I'm very busy and he made this experience pa Buying my car was super easy and stress free. Plus Roger quoted me the lowest price upfront. No haggling. I'm very busy and he made this experience pain free! More
by GinaZ
October 22, 2015
Great Experience!!! We sent a few emails out to find my ideal BMW i3, Roger Carroll wrote back promptly - his response was simple, had all of the necessary details and of We sent a few emails out to find my ideal BMW i3, Roger Carroll wrote back promptly - his response was simple, had all of the necessary details and offered his very best price. He beat all of the other dealerships in the area and was a straight forward salesman. I appreciate someone who doesn't waste time, and is thorough and professional in his responses. We were already sold on the car he had for us (it was such a great deal) and then he emailed later that night with another option, my first choice color and more upgrades- it was the best deal by far. We sent over all the necessary information and excitedly picked up our car a few hours later. The entire experience was excellent! Everyone we had contact with was very polite, professional and knowledgeable. I greatly appreciated not being "sold" or pushed into anything I didn't want. Roger went above and beyond helping me get into this car. I am very grateful! This is my first lease and my first BMW! Thank you! More
by Sarah & Spencer
Other Employees Tagged: Reginaldo Fermin, Jess helped us set up our car - linking Bluetooth, how to operate...
October 09, 2015
Pleasant and easy Roger was pleasant and helpful and Diana in finance was sharp and quick. I would be glad to recommend these people and the dealership to friends. Roger was pleasant and helpful and Diana in finance was sharp and quick. I would be glad to recommend these people and the dealership to friends. More
by stuart
September 25, 2015
A+ Service Honest and reliable. Very different than most car dealership. These guys don't play games and provide a straightforward, hassle free transaction. R Honest and reliable. Very different than most car dealership. These guys don't play games and provide a straightforward, hassle free transaction. Roger Carroll was my salesperson. I highly recommend him. More
by rony
August 31, 2015
Outstanding customer service by Ken and Roger Carrol every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to the Dealership couldn't have been more professional. More
by headman
August 20, 2015
Excellent professional Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price. Would definitely come back for another one. More
by Jayden2010
Other Employees Tagged: Jeffrey Kaltman
August 11, 2015
Great Experience After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after ou After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after our first contact. I'd also like to point out that the overall transaction was the absolute fastest new car transaction I've ever experienced. You usually have to give up half your day when buying a new car. I don't see her name listed however, the woman in finance was also a pleasure. I'll definitely be back in 3 years to lease or buy from Rusnak again. More
by C.
August 09, 2015
First Service Visit After Purchase Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and fulfill your needs. Service was stellar and beyond expectations, especially as compared to other experiences with dealerships. More
by Violet
Other Employees Tagged: Harlan Sacks, Russell Abravanel
July 23, 2015
Fantastic I was looking for a new X3 for my wife. Roger Carroll was fantastic in ordering the car we wanted with just what we wanted and at a great lease rate. I was looking for a new X3 for my wife. Roger Carroll was fantastic in ordering the car we wanted with just what we wanted and at a great lease rate. More
by Lmarisca
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