Roger Droukas
Roger Droukas at Heiser Toyota

Roger Droukas | Page 11

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
548 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

29 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

4.9

548 Reviews

Write a Review

548 Reviews of Roger Droukas

August 28, 2023

Dealership Rating
Employee Rating

Very pleasant purchase experience with no nonsense! One of the very few dealers left out there that are not taking advantage of their customers with greedy markups!! More

by Tyreej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, Jakub Kania , Tommy Lowther

Aug 28, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

Dealership Rating
Employee Rating

Best car buying experience ever. They found me the car I was looking for and priced it better than any other dealer in town. In fact, better than any dealer I could find in the cou More

by JGABE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Aug 23, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2023

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Employee Rating

it good service and the work done on my truck was good and done right More

by 72harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Aug 04, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2023

Dealership Rating
Employee Rating

Great salesman and Colt was easy to understand. Process takes too long. Dealership was spotless. More

by Jill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Colt Grandstaff

Aug 04, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

August 01, 2023

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Employee Rating

Cannot get mirror that opens my garage door without buying The limited edition of Rav4. How crazy is that?????? More

by jgknaack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

Aug 07, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Aug 07, 2023

jgknaack responded

Hi. Not sure what i got here or why. I tried to respond to the number given but got a beep which means a fax machine, so i responding thru this email. Yes , i purchased a 2023 Rav 4 from heiser toyota. My name is John Knaack. I leased another vehicle from Heiser and Roger Ducas. When i got home i found out that no garage door opener was included on any vehicle except the Rav4 Limited. I was very disappointed to say the least. I mentioned in a review I can be reached at 1-414-588-3773.

July 24, 2023

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Employee Rating

I’ve leased cars from Heiser for decades. I decided to purchase my Rav 4 at lease end. I started contacting Heiser in May. No one in your finance dept returned my calls after 4 voice mails. I More

by JOELLENBILGO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania , Colt Grandstaff

Jul 25, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.comso we can better understand what happened during your experience.

July 23, 2023

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Employee Rating

I like the car but it’s so dirty. It needs a good cleaning and a paint check. Too many scratches on it. The Manuel is stuck to a lot of the pages and it’s nasty. Needs a new book. The More

by Niecey
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff , Colt Grandstaff

Aug 01, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 21, 2023

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Employee Rating

Very good service and roger is a gentleman to deal with fast and friendly service and very helpful More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2023

Dealership Rating
Employee Rating

A great car buying experience. Rodger did great show my wife all the options. He has also been able to answer and help with issues via text when i need him. More

by ancmuench
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

Jul 21, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 17, 2023

Dealership Rating
Employee Rating

Been going to Heiser for 15 years - excellent quality and trustworthiness. Also appreciate Toyota’s and Heiser’s support for national and local Speedskating. More

by GEBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor

Jul 17, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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