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Roger Droukas
Roger Droukas | Page 41
Sales & Leasing Consultant
Heiser Toyota
11301 W Metro Auto Mall
Milwaukee, WI 53224
548 Reviews
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Read moreDealership Experience
29 yrs, 5 mos
Industry Experience
29 yrs, 5 mos
Specialties & Trainings
Toyota Master Certified Car & Truck pro
Languages Spoken
English
Employee Video
548 Reviews
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548 Reviews of Roger Droukas
May 27, 2019
Highlander 25,000 mile Service Make appointment via phone call after trying a number of times via Heiser website. Arrived prior to scheduled time & was taken in immediately. An ho Make appointment via phone call after trying a number of times via Heiser website. Arrived prior to scheduled time & was taken in immediately. An hour & 1/2 later the 25,000 mile Service was completed. The service rep apologize for the length of time to complete. I understand that sometime unforeseen situations develop & i appreciate the reps apology. More
by nbpeterson
Verified Customer
May 22, 2019
Above and beyond Roger at Heiser Toyoda did everything to satisfy me, even as I changed direction halfway through the process. I am a repeat customer of his and he has Roger at Heiser Toyoda did everything to satisfy me, even as I changed direction halfway through the process. I am a repeat customer of his and he has always been exceptional at his trade. This last experience has done nothing to change my opinion of him. Bottom line, he’ll do anything to make sure the customer is happy. Heiser Toyota is lucky to have such an asset. More
by MTRENZAGLIA
May 16, 2019
Install illuminated door sill protector Everything went great. The dealership service department did a great job. The installation turned out amazing. Everyone was courteous, prompt and the Everything went great. The dealership service department did a great job. The installation turned out amazing. Everyone was courteous, prompt and the facility is excellent. More
by Phergert
Other Employees Tagged: Pat Pomeranz, Joe Kuckuk , Bob Arciszewski
May 07, 2019
best car buying experience ever Great sales team, clear itemized cost breakouts, straightforward contract walk-through, quick financing process, a very smooth process from start to f Great sales team, clear itemized cost breakouts, straightforward contract walk-through, quick financing process, a very smooth process from start to finish. Overall a good car buying experience. More
by illinois buyer
Other Employees Tagged: mitch / pat
May 04, 2019
Customer Oriented and Transparent I am so pleased with the customer service I received from start to finish at Heiser. I am a lifelong Toyota owner and knew what I wanted in my new ve I am so pleased with the customer service I received from start to finish at Heiser. I am a lifelong Toyota owner and knew what I wanted in my new vehicle. They listened to my needs and found the vehicle I wanted. They took my trade in seriously and worked with me to get the deal done. I came there just to see if they could outdo the other dealer I was working with. They went above and beyond and showed me that they seriously wanted my business. They are my new Toyota dealer. Overall great experience! More
by RNRPACKER
Other Employees Tagged: Shahat Mohamed , Brett was also involved and appreciated his help in getting the numbers to work on the warranty.
May 01, 2019
Purchase of lease vehicle This is the 4th lease I have done with Heiser and it was time to purchase this vehicle. Worked with Roger Droukas on the last three leases and have a This is the 4th lease I have done with Heiser and it was time to purchase this vehicle. Worked with Roger Droukas on the last three leases and have always been treated with great customer service and options when getting a new car. The service department has always been easy to work with and work has always been done in a timely fashion. Would certainly recommend Heiser for anyone looking to lease or purchase. More
by CRAIGJ2151
Other Employees Tagged: Goran in finance
May 01, 2019
Bought a new car in 2007; went back for a replacement. Great deal on a great car. Felt really good about our experience with Heiser. Roger was integral in making the deal happen. He helped with all the iss Great deal on a great car. Felt really good about our experience with Heiser. Roger was integral in making the deal happen. He helped with all the issues we wanted resolved. More
by Sturdevant
May 01, 2019
First class service The Heiser team was friendly, professional, thorough and competitive. The car was delivered in perfect condition, all features were thoroughly explain The Heiser team was friendly, professional, thorough and competitive. The car was delivered in perfect condition, all features were thoroughly explained and all financial programs were clearly explained. More
by Kjack
Other Employees Tagged: Pat Pomeranz, Shahat Mohamed
April 30, 2019
A Positive Car Buying Experience I never look forward to car buying, but Roger and other Heiser Toyota staff actually made us feel comfortable and accepting. How you are treated coun I never look forward to car buying, but Roger and other Heiser Toyota staff actually made us feel comfortable and accepting. How you are treated counts most. They are true professionals; dedicated to customer service. More
by BOBANDWYNNEMARKEY
Other Employees Tagged: Pat Pomeranz, Shahat Mohamed
April 30, 2019
Always prompt The dealership seemed rather busy and I was quoted a wait time of 90 minutes. After waiting only 45 minutes, I was told that my car was ready! The dealership seemed rather busy and I was quoted a wait time of 90 minutes. After waiting only 45 minutes, I was told that my car was ready! More
by GRIPPE64
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