Roger Droukas
Roger Droukas at Heiser Toyota

Roger Droukas | Page 8

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
5.0
549 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

29 yrs, 6 mos

Industry Experience

29 yrs, 6 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

5.0

549 Reviews

Write a Review

549 Reviews of Roger Droukas

January 16, 2024

Dealership Rating
Employee Rating

Great service. They were busy so it took a little longer than expected. Thank you for your help. More

by BERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Heiser Toyota responded

Thank you so much for your excellent review, Bert! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

Dealership Rating
Employee Rating

Not pushy, honest, and insuring my car selection was correct. I feel good with my Toyota Corolla hybrid choice. More

by alanjs1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 17, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 22, 2023

Dealership Rating
Employee Rating

This is the third time we have either leased or purchased a vehicle from Heiser, they are great to work with! More

by K stick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colt Grandstaff

Dec 26, 2023

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 22, 2023

Dealership Rating
Employee Rating

Roger really helped me buy and set up my new car, really good service, thanks! More

by z
Recommend Dealer
Yes
Dec 22, 2023

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Roger and our team. We're glad to hear we delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 22, 2023

Dealership Rating
Employee Rating

I’ve bought multiple vehicles at Heiser with the help of Roger Droukas. Roger listened well to what I wanted and needed. He did a fantastic job explaining and helping me set up the electronics of my new veh More

by BACHZOO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Heiser Toyota responded

Thank you and congratulations on your new vehicle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roger met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 21, 2023

Dealership Rating
Employee Rating

Everyone is not only nice, but also beyond helpful! It was such an easy and stress-free experience, and I felt as though all my needs were met and questions answered. I especially love Roger, he’s amaz More

by Brinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 21, 2023

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 04, 2023

Dealership Rating
Employee Rating

They were helpful friendly and efficient. I felt I was treated fairly and taken care of in a timely manner. More

by petetheshot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, Chad Covert , Colt Grandstaff

Dec 04, 2023

Heiser Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 03, 2023

Dealership Rating
Employee Rating

The transaction was quick and straightforward. The Tundra even with high miles was set up very well and was amazingly clean inside and out. Thanks to all the sales staff for a great experience. More

by RJF1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2023

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 01, 2023

Dealership Rating
Employee Rating

Car available and ready. Overall good experience. Contract paperwork not provided in timely manner. All questions addressed. More

by sb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, Chad Covert , Shardai Rody-Santiago

Dec 01, 2023

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 30, 2023

Dealership Rating
Employee Rating

Wait times for work on Prius are minimal, very nice facilities for checking in for service and wait area for service being done. More

by jadollh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther , Frank

Dec 01, 2023

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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