Roger Fedor | Page 2

Greg Sanger was responsive and knowledgeable. We went to every dealer in the area and ended up purchasing our Pilot from Greg Sanger at Hackettstown Honda. We found the best deal as well as friendly, safe , every dealer in the area and ended up purchasing our Pilot from Greg Sanger at Hackettstown Honda. We found the best deal as well as friendly, safe , efficient service at this dealership. Definitely a 5 star dealership. More

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Excellent experience! Not pushy - just straight to the point. Listened to and understood my needs and priorities. Very happy with my purchase and the experience. point. Listened to and understood my needs and priorities. Very happy with my purchase and the experience. More

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I went in knowing exactly what I wanted, and Greg made sure I left with my car that day. I would highly recommend Honda of Hackettstown to anybody. sure I left with my car that day. I would highly recommend Honda of Hackettstown to anybody. More

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I've always had such great experiences, especially with the service department. I wished it wouldn't take so long to purchase a vehicle though the service department. I wished it wouldn't take so long to purchase a vehicle though More

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Awesome Customer Service Roy Byers and staff were great Customer Service down to earth and straight up honest work by Roy Byers. I would recommend any and everybody to come here. It was worth the trip for Customer Service down to earth and straight up honest work by Roy Byers. I would recommend any and everybody to come here. It was worth the trip for me I will come here to have my car serviced. My next car will be brought from here very happy. Thank you once again Roy for your help and patience with us. More

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Buy new car Everything went well. Kamal was very professional. He helped with everything from looking at the cars to finishing the issue of plates. Thank you. Everything went well. Kamal was very professional. He helped with everything from looking at the cars to finishing the issue of plates. Thank you. More

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Love this Dealership I always wondered how I have never went to this dealership before? Paul was great, knowledgable and explained everything in detail. Got a great price I always wondered how I have never went to this dealership before? Paul was great, knowledgable and explained everything in detail. Got a great price and Roger and Rony were great too. Would buy my honda again from them and would recommend them to anybody looking for a great car buying experience. Thank you Honda Of Hackettstown!!! More

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New car purchase I am sure they were tired of hearing from me. We put a deposit on a new HR-V in August, with a color preference and package. I would call Roger at lea I am sure they were tired of hearing from me. We put a deposit on a new HR-V in August, with a color preference and package. I would call Roger at least once a week. He said be patient and we were. When we picked it up the sales staff were wonderful. My in laws were treated like they were buying a new carRoy and Roger went above and beyond. I would recommend this dealership to all my Honda friends. Thank you, we love are HR-V. More

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Smooth Opreation. I was at the end of my lease and wanted to check out the 2016 models. Robert approached me and after a brief conversation explaining what I was lookin I was at the end of my lease and wanted to check out the 2016 models. Robert approached me and after a brief conversation explaining what I was looking for he began to give me my options. After test driving the new 2016 Pilot I knew that eventually this was the next vehicle on my to get list. Robert was patient, personable, professional and a pleasure to work with. By far one of, if not the best car salesman I have ever worked with. Not once did I feel pressure to make the deal. Would recommend Robert and Honda of Hackettstown to friends and family. More

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Worst Car Buying Experience Ever! Made the deal and paid cash for a 2012 Certified Honda Accord. We picked it up the next day and almost ran out of gas on the way home from the dealer Made the deal and paid cash for a 2012 Certified Honda Accord. We picked it up the next day and almost ran out of gas on the way home from the dealership not realizing the gas tank was actually empty until I noticed the gas tank light was on. That was only the beginning of what was to come. They could not produce the title to the car. Eventually the temporary 30 day registration ran out and had to be renewed for another 30 days. The Manager, Thomas Graham, initially seemed like he wanted to make things right, but he gave me one conflicting excuse after another blaming the situation on Motor Vehicle, then on Honda Corporate. I finally called both, and both were not the problem. It was more of one excuse after another until Motor Vehicle sent a representative to the dealership to check on the problem. Vicki Buck in finance told them that they were trying to get the title from the outfit where they purchased the car, but Motor Vehicle gave Honda of Hackettstown a deadline to produce the title. After more excuses that were proven untrue my title and registration came in just under the deadline with new plates. I originally asked them to transfer my old plates because they were special wildlife plates. They couldn't even get that right. Then, the man in the service department who installed the new plates got angry because we pointed out that the license plate frame he installed was cracked. If Motor Vehicle hadn't stepped in I might still be trying to get the title to the car. I couldn't leave that place fast enough, and I will never purchase another car from them, ever. Buyer beware. More

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