"Not Professionalism - Breaking Promise"
I bought 2016 CRV with high mileage and completely understand the "NO-Warranty" condition, but when I returned only few days later with check engine due to cetalyc conventor issue- close to the time COVID-19 problem started... I was asked to pay 4000$ to get the issue resolved, or I can be compensated if I do it with my mechanic, and at the end they promised me with 500$ check and I fix at my own- from sales department- Ryne! But now it has been more than 2 months and I haven't received anything.
So far I have paid 4500$ to fix issues with this car … but I don't blame Honda for that but what they promised it is professionalism to fulfil with no excuses.
Name: Mohammad Bsharat
"People are super nice. Patient with me and I would..."
People are super nice. Patient with me and I would recommend. Had some issues in finance dept. Just happy I have my car finally. Wasnt worth arguing.
"New Honda Accord"
- Dana T
I had a great experience purchasing a new car from this dealership. Fair price negotiated and the paperwork process was very streamlined. Roy took the time to show me all the new features on the 2018 Accord before I drove it away. Overall I am very satisfied with the new car and the dealership.
A special thanks to Roy and Matt. They made everything possible for me to get the car that i wanted. I had a bad experience with other dealers and Honda of Hackettstown made me feel very comfortable. It was an awesome experience. Also thanks to Roy for explaining all the features. I would definitely recommend this dealer.
Tom and Roy worked wonderfully together to make the deal come together. We needed to get a little creative with a few trades. The transaction was painless and effortless.
"Tried to buy a car there"
Took my daughter to look at a 2002 Camry on 1/15/2017 listed at $3995. Had a few problems, slight smoke smell, noisy muffler, had over 120,000 miles, possible weak battery, but all that seemed priced in. Okay, fine, took it for a test drive. My daughter liked it just fine. Talked money, they wouldn't budge. Fine. Roy said they needed to run it through their service department the next morning, take 20 minutes, and then I could get it evaluated by my mechanic. Got a call at 10 o'clock the next morning from the place, assuming it was Roy, but it was just a "how was your experience?" phone call. Told him I was waiting for a call from Roy, so they paged him. He said the car is in Service, he'd call me in an hour or so. Waited three hours, then called his cell (he told me that's the best way to reach him) but had to leave a message. It is now 9 days later and I NEVER heard back! Oh, and they lowered the price to $3495 and it's still for sale. Very aggravating and confusing. We ended up buying a used car elsewhere. What a terrible experience! I'll never go back.
I was searching for a car for my wife. She wanted a all wheel drive SUV. She test-drove a 2015 BMW X535i SAV. She did not like it. She felt the steering wheel is too stiff for her. Then She test-drove Subaru Forester / Outback. She felt the acceleration had some delay. She did not like it. When we were on our way home, we drop by Honda of Hackettstown. Mr. Roy Byers welcomed us. We told him what we wanted. He let us test-drive CRV-V Ex. My wife likes the agile steering wheel and the excellent acceleration. He recommended the 2015 Pearl White CRV-V Ex-L. We felt it was a good car better than the one she tested it.
We decided to buy that car. We had a very good deal. We purchased the 10 year bumper to bumper warranty.
Mr. Roy Byers are very professional and understood what we need.
My wife really enjoy the car.
"It was wonderful and very laid back."
- The pink Lady.
It was our first time at this dealership. I feel it was calming atmosphere. We were pleasantly greeted by personnel. I had Roy Byers as my salesman. He had a pleasant way about him; very courteous and honest; which I find very important. He also had a great sense of humor. The place was very clean. I will highly recommend this dealership to anyone who asks me. Roy was not pushy or intimidating. It was such a nice experience. Jason in finance was also very nice; NOT trying to sell me something I DID NOT need.
Other Employees Tagged:
Jason from financing
Met Ronny when the Ridgeline trucks came in. He showed me everything about the truck. He knows the ins and outs of this vehicle. Kamel was not helpful in the sale of my truck, he wanted a service done from my father before he would give me information on the car I was buying. Matt helped with the deliver of my truck, was very nice, plus appointed me to Roy. Roy helped finish the paperwork of my truck ( he made the experience in signing the papers and looking at the truck fun). Thomas has helped in checking on the buy of my vehicle in make sure my truck excees all my expectations. Roy, Matt, Thomas and Ronny thank you for all your help, it's greatly appreciated.
Love my Truck!!!
"Great experience at Honda of hackettstown "
I recently bought my first new vehicle at Honda of hackettstown. At first I met with Arthur and Tom and worked out some logistics of the purchase. I wasn't ready to commit to buying yet but wanted to plan ahead. They completely understood and granted me with some solid information of what Honda of hackettstown had to offer that other dealers didn't. I knew then what separated this dealership from the rest. So you bet when the time came to purchase I came back. This time I met with Roy on a very busy day. But busy is good there's a reason everyone comes here. Roy wanted to know what if anything was holding me back and what he could do to ease any doubts. He was very helpful throughout the entire process. He has a great sense of humor as well which helped further confirm I was at the right place. Roy had no idea I was coming in that day and the vehicle I was interested in to no fault of his own was a little dirty from the weather. Rest assured he immediately brought the vehicle to their service station for a complete detail job. I didnt have to say a thing. The car was brought out looking newer than new and I was sold. Thank you Roy and thank you Honda of hackettstown