Roger Hess | Page 12

The services was excellent and the John Lazor was very helper,and profesional good dealer ship helper,and profesional good dealer ship More

by lsana2020 Verified Customer Verified Customer

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Waited for 3 hours and had to check with the staff about the progress of my maintenance - only oil change was performed for 3 hours even though I have specified brake pad change as well. the progress of my maintenance - only oil change was performed for 3 hours even though I have specified brake pad change as well. More

by rumen_ji Verified Customer Verified Customer

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Friendly, professional, great communication, and always a pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. More

by MARI3 Verified Customer Verified Customer

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Service dept much better than any experience I ever had at this dealer Service was fantastic at this dealer Service was fantastic More

by DLADELSON Verified Customer Verified Customer

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Gave my wife her car back with the tire light on. We didn't bring it there with the light on and it didn't have a tire issue before you serviced it We didn't bring it there with the light on and it didn't have a tire issue before you serviced it More

by sagoprim Verified Customer Verified Customer

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Good service. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. More

by DELPSTAR Verified Customer Verified Customer

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The worst experience. My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and problem was unchanged . Last visit car was in shop for 6 days & they finally decided electric module needed replacement for additional $800. During the multiple visits I. Called or texted approximately 15 times to see progress on car. They never called or texted me with status. I called manager to tell him his service department was terrible & never updated me. He said they were great & would make sure they called immediately. Of course they never called. Finally on day 6 I drove 40 minutes to get update & at that time said something was wrong in electrical system that couldn’t track down so ordered a new electrical module for $800. Part was due in 3-5 days but turned out it was not arriving for 9 days & car was being transported north in 7 days without the new electric module. I was planning on replacing car in fall & assure you I will never look at a Mazda More

by DANIEL.MCDONALD1 Verified Customer Verified Customer

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Roger provided me efficient and informative service. I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples M I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples Mazda has never attempted to add on additional repairs or services. I appreciate the straightforward honest service I receive from Roger and his service team at Naples Mazda. More

by KEVINKNEAL Verified Customer Verified Customer

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The AI scheduling needs a little work but Hess got me fixed up and filled in AIs gap fixed up and filled in AIs gap More

by Kevin Verified Customer Verified Customer

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It was my first time at Naples Mazda for service on my car and the Customer Service was great. car and the Customer Service was great. More

by LissetteC Verified Customer Verified Customer

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