Roger Hess | Page 13

One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More

by SOPHIEROSE1720 Verified Customer Verified Customer

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Very Friendly & knowledgeable. Very helpful in printing out my warranty information. Looking forward to my next visit! Very helpful in printing out my warranty information. Looking forward to my next visit! More

by jillmartingolf Verified Customer Verified Customer

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Excellent Service from the very beginning. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. More

by KATRINA.S0 Verified Customer Verified Customer

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It’s easy to buy a car at Naples Mazda. Bill do a great job helping us. Bill do a great job helping us. More

by scottquigley1011 Verified Customer Verified Customer

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Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

by Lizzardo Verified Customer Verified Customer

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Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More

by ANNIEB3 Verified Customer Verified Customer

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I’m a snowbirder from up north, get my car serviced every season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see yo season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see you next year More

by timprendergast Verified Customer Verified Customer

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Service advisor was organized, timely and explained things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. More

by BOB.MCGRAW57 Verified Customer Verified Customer

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Roger Hess is an out standing customer service manager. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. More

by fbucaria Verified Customer Verified Customer

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Prompt service, Roger was great to work with for my service. Call back serviced and part ordered for my car service. Call back serviced and part ordered for my car More

by Dlkopko Verified Customer Verified Customer

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