Roger Hess
Roger Hess at Naples Mazda

Roger Hess

Service Manager

Naples Mazda

6387 Airport-Pulling Rd
Naples, FL 34109

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4.8
301 Reviews
4.8

301 Reviews

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301 Reviews of Roger Hess

March 09, 2026

Dealership Rating
Employee Rating

Customer service was very pleasant and gave me all information I needed it. Also the mechanic was very informative with the recording he sent me. Thanks More

by MAYLINJ14
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

February 13, 2026

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Employee Rating

Excellent Service. People i worked with were highly professional. I am very happy with my purchase. More

by AANSARI0
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

February 06, 2026

Dealership Rating
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Very nice and kept me well informed throughout the entire process. 10/10 would recommend. More

by wyannacb21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 05, 2026

Dealership Rating
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Roger and Racquel Hess and their staff are very responsive to the needs of the customer.it is a joy to bring my Mazda in for service. More

by vdigiorno
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves , Kathryn Haenn

January 30, 2026

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Very friendly staff . Had a great service . The car was done on time and washed . Love having service here. More

by SHOHREH.MOAZAMI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

January 13, 2026

Dealership Rating
Employee Rating

The service department is fine but I hate the dealer. I will never buy from them again and they know why. You need to hire a new financial manager. More

by PAWNAPLES
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves

November 21, 2025

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Employee Rating

Good service but they didn’t reach out to discuss the “recommended services” from the video they sent, text said someone was goin to contact me soon and never did More

by stacyprado09
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

November 17, 2025

Dealership Rating
Employee Rating

Desk manager was very professionally responsible. Attentive, waiting area was clean and served frequently. All good. More

by Allan.labos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Ryan

November 14, 2025

Dealership Rating
Employee Rating

Always a long wait for simple things like oul change regardless of the appointment time. Not very professional. Not very knowledgeable More

by dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 14, 2025

Dealership Rating
Employee Rating

I scheduled an appointment, waited almost 3 hours in the room and in the end, when I went to ask if my car was ready, they told me that they still did not check it. More

by Dario
Recommend Dealer
No
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