Roger Hess | Page 32

I didn't have an appointment scheduled and they still managed to get it done within the hour. Super friendly staff as well managed to get it done within the hour. Super friendly staff as well More

by theofficialzenines Verified Customer Verified Customer

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My experience with Naples Mazda has been underwhelming from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10- from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10-15 times before I could finally talk with someone to get answers on what the status was on my vehicle. When I came in to do my buyout my experience started out great with Lena, and she was fantastic start to finish, but all changed when a supposed manager by the name of Dustin came out to talk with my wife and I about a required safety check for a fee. I simply stated I was not paying for this because it’s not part of the buyout cost. He promptly got aggressive and visibly upset by the fact I did not want to pay for something which was not in the upfront buyout cost of the car. My wife asked him to produce a company policy stating why this fee was necessary but refused to do so and told us to leave and go somewhere else to do the buyout. This is totally unacceptable to act this way towards a customer and especially my wife. This is the worst experience I have every had in any car dealership in my life. I felt very disrespected and will never purchase another vehicle from any dealership under the Mogan group name. If I could give a zero star rating I would. More

by lake.71osu Verified Customer Verified Customer

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The service department is great! !! Not that pleased with the sales department , did not seemed motivated. !! Not that pleased with the sales department , did not seemed motivated. More

by GSCHARNK2 Verified Customer Verified Customer

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Great job. Took a bit longer than I expected but overall very satisfied with the service call. Took a bit longer than I expected but overall very satisfied with the service call. More

by gvarianides Verified Customer Verified Customer

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This is where I bought my car. I had my first 10 or 12 oil changes written into my warranty contract but you guys always were so professional that I chose to return because I felt I had my first 10 or 12 oil changes written into my warranty contract but you guys always were so professional that I chose to return because I felt like a valued customer !! More

by NOLEMAN77 Verified Customer Verified Customer

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Service was done in time Waiting room was comfortable Overall it was a good experience I Overall it was a good experience I More

by Najm Verified Customer Verified Customer

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I was upsold an engine induction I did not need, shame on me, but the product caused problems in the engine that are still not fixed. me, but the product caused problems in the engine that are still not fixed. More

by PDEV325 Verified Customer Verified Customer

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Very happy with the service and attention I received from Roger Hess Still very frustrated though with your phone system, as it’s very difficult to impossible to get a person on the phone Roger Hess Still very frustrated though with your phone system, as it’s very difficult to impossible to get a person on the phone More

by barrysfisher Verified Customer Verified Customer

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Service was great! I was very happy to be able to get my issues resolved I was very happy to be able to get my issues resolved More

by JAGER Vartanian Verified Customer Verified Customer

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Very impressed overall. Roger did a super job organizing a custom alignment for my MX5 and I'm a picky customer when it comes to my car. The operation at Naples Mazda is a w Roger did a super job organizing a custom alignment for my MX5 and I'm a picky customer when it comes to my car. The operation at Naples Mazda is a well-oiled-machine. -Taylor Ferranti More

by taylor23f Verified Customer Verified Customer

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