Roger Hess | Page 33

My visit in 2023 was very disappointing. My visit in June 2024 for warranty work under new manager Roger was excellent. The new manager won back my trust. My visit in June 2024 for warranty work under new manager Roger was excellent. The new manager won back my trust. More

by happyfamilies Verified Customer Verified Customer

Report | Print

Our experience was effective, and professional. The car was checked following the guidelines of Mazada The car was checked following the guidelines of Mazada More

by je.cardenas Verified Customer Verified Customer

Report | Print

I really appreciate the timely and detailed communication we receive every time we bring our cars in. we receive every time we bring our cars in. More

by Danapackla Verified Customer Verified Customer

Report | Print

Danniela is a very hardworking employee for Naples Mazda. She works to keep all her customers informed on the details of their services and repairs and pick-up availability. She works to keep all her customers informed on the details of their services and repairs and pick-up availability. More

by CINCHA01 Verified Customer Verified Customer

Report | Print

Marcos did a great job ! He showed me different cars with different packages . He helped me narrow it down to the perfect one for me . Everyone was very considerate with my s He showed me different cars with different packages . He helped me narrow it down to the perfect one for me . Everyone was very considerate with my situation and worked with me to get to the point I could take the car home with me ! More

by dale.a.garrison Verified Customer Verified Customer

Report | Print

I didn't have an appointment scheduled and they still managed to get it done within the hour. Super friendly staff as well managed to get it done within the hour. Super friendly staff as well More

by theofficialzenines Verified Customer Verified Customer

Report | Print

My experience with Naples Mazda has been underwhelming from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10- from the time of my first service with my vehicle. The service department is always slow and could never get in touch with anyone without calling 10-15 times before I could finally talk with someone to get answers on what the status was on my vehicle. When I came in to do my buyout my experience started out great with Lena, and she was fantastic start to finish, but all changed when a supposed manager by the name of Dustin came out to talk with my wife and I about a required safety check for a fee. I simply stated I was not paying for this because it’s not part of the buyout cost. He promptly got aggressive and visibly upset by the fact I did not want to pay for something which was not in the upfront buyout cost of the car. My wife asked him to produce a company policy stating why this fee was necessary but refused to do so and told us to leave and go somewhere else to do the buyout. This is totally unacceptable to act this way towards a customer and especially my wife. This is the worst experience I have every had in any car dealership in my life. I felt very disrespected and will never purchase another vehicle from any dealership under the Mogan group name. If I could give a zero star rating I would. More

by lake.71osu Verified Customer Verified Customer

Report | Print

The service department is great! !! Not that pleased with the sales department , did not seemed motivated. !! Not that pleased with the sales department , did not seemed motivated. More

by GSCHARNK2 Verified Customer Verified Customer

Report | Print

Great job. Took a bit longer than I expected but overall very satisfied with the service call. Took a bit longer than I expected but overall very satisfied with the service call. More

by gvarianides Verified Customer Verified Customer

Report | Print

This is where I bought my car. I had my first 10 or 12 oil changes written into my warranty contract but you guys always were so professional that I chose to return because I felt I had my first 10 or 12 oil changes written into my warranty contract but you guys always were so professional that I chose to return because I felt like a valued customer !! More

by NOLEMAN77 Verified Customer Verified Customer

Report | Print