Roger Page | Page 9

Held against our will After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inv After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inventory was subject to a $1700 increase in price for nitrogen in the tires, tint and floor mats. Ridiculous. Non-negotiable, not advertised. After being told our car was covered bumper to bumper and everything in between, the grumpy finance associate attempted to sell us a $500 service plan. When we confronted the person who told us it was covered, we were told, "yeah well it does cover some things but not everything". We should've left. As we asked the finance associate to explain things, he became increasingly annoyed and appeared disgruntled being at work after they closed. When we were finally done with finance, we were given our keys and finished up. We got into our vehicles, newly purchased and the one we arrived in, and attempted to leave only to discover the finance associate locked all the gates when he left minutes prior. We were stuck. We now had two vehicles across town and couldn't leave. We were able to find two of the salesmen that were headed to their car parked outside the gate and they attempted to assist in getting in touch with someone that could unlock the gate. Multiple phone calls were made and all ended with "it's too late, he didn't answer", or "He won't come in it's too far for him to drive". Unacceptable! The grumpy finance associate returned to the lot after over an hour of waiting and started digging through different offices looking for a key that apparently didn't exist. At 1:30am, we accepted a ride home from one of the salesmen and required a ride to return the next day to retrieve our cars. We have spoken to multiple different people within the company and was told they would review the security cameras to see how this happened and get back to us. It has been exactly one month and still no response. Multiple attempts have been made to speak to the GM without avail. An email was sent to the GM requesting a face-to-face meeting to discuss these errors and the GM responded with an email that started with "I don't know you" and finished up with "if you are looking for a donation, please fill out the application on our website". After speaking in great length to the GM's assistant manager regarding these issues, we were told the GM would be in touch and to "be patient". I have exhausted all of my patience and will not continue to stay quiet about these errors. If you choose to buy a vehicle from Arlington Toyota, buyer beware, and make sure you've signed all your paperwork before the sun sets or else you may end up spending countless hours sitting in the parking lot, unable to leave. More

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Friendly staff. I came back to this dealership because of a previous good experience 15 years ago. I found a friendly sales consultant who is very patient and kind. S I came back to this dealership because of a previous good experience 15 years ago. I found a friendly sales consultant who is very patient and kind. She was calm and allowed me to test drive several vehicles. She did not make me feel hurried and obligated to buy. She was a big reason why we decided to finally buy the cars from this dealership. It was not really the prize that matters in the end, it was how we were treated as a customer. More

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Great Service Julian and the team work hard to get me the right deal. Fast and professional service. I was pleased with the level of service. Definitely recommend. Julian and the team work hard to get me the right deal. Fast and professional service. I was pleased with the level of service. Definitely recommend. More

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Great experience, love my ride! Super awesome experience! Found my ride online and came to do the test drive and fell in love! Paperwork was a snap and service was top notch, would h Super awesome experience! Found my ride online and came to do the test drive and fell in love! Paperwork was a snap and service was top notch, would highly recommend! More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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Great car, great price Usually buying a car is an ordeal, but this experience was one of the easiest and best I’ve ever had. Will Cooper was so friendly and helpful and we g Usually buying a car is an ordeal, but this experience was one of the easiest and best I’ve ever had. Will Cooper was so friendly and helpful and we got a great car at a great price without the drama. Go to Arlington Toyota and look Will up! More

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Just to test drive 😁 I just came to test drive and end up buying a highlander. Im a Toyota fan and We really love it. With the help of Ayanna made it easier to choose bett I just came to test drive and end up buying a highlander. Im a Toyota fan and We really love it. With the help of Ayanna made it easier to choose better More

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CHERRY MOORE IS WHY I COME HERE!!! As a person who has owned more than 15 cars in my life I know exactly what I want when I walk through the door. Cherry Moore and Roger are the reason As a person who has owned more than 15 cars in my life I know exactly what I want when I walk through the door. Cherry Moore and Roger are the reasons I will always continue to come back, amazing customer service, knowledge of vehicles, support of service members like myself. I came to sale my jeep and ended up buying Leaving this review is the least I can do. I am truly grateful for her people like her. I'm sure that I will be back. ASK FOR CHERRY MOORE!!! More

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Great experience, great price beat out other dealers Christian Morgain truly went above and beyond to earn my business. Beat all other dealer after shoppi experience, great price beat out other dealers Christian Morgain truly went above and beyond to earn my business. Beat all other dealer after shopping around. More

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Amazing ! This is my first time purchasing a car and I have to say Arlington Toyota took great care of me. Super friendly and patient. Rick helped me find the p This is my first time purchasing a car and I have to say Arlington Toyota took great care of me. Super friendly and patient. Rick helped me find the perfect car within my price range and I couldn’t be happier with my decision. :) More

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