Roland Maecha | Page 15

Routine service appointment - another good experience! I have been coming here for years getting my Jeep brand vehicles serviced. Proven track record of quality work and friendly service. I recommend the I have been coming here for years getting my Jeep brand vehicles serviced. Proven track record of quality work and friendly service. I recommend them to all my friends in the area. More

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Efficient and Simple The service associate helped me with everything I needed and answered all my questions. Having a shuttle service was great so I didn't have to just The service associate helped me with everything I needed and answered all my questions. Having a shuttle service was great so I didn't have to just sit and wait while my car was getting worked in. More

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Great service Excellent service; very clear and friendly and service was prompt. Arrived early and car was taken immediately. Follow up was great and plan to cont Excellent service; very clear and friendly and service was prompt. Arrived early and car was taken immediately. Follow up was great and plan to continue to us dealer to service vehicle. More

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Courteous, professional service in a good environment Cars are only as good as their after-sale service, especially today's cars, which are largely computers. I LOVE my 2014 Jeep Grand Cherokee Overland Cars are only as good as their after-sale service, especially today's cars, which are largely computers. I LOVE my 2014 Jeep Grand Cherokee Overland Diesel, and the service I get from Nielsen is excellent and keeps me on the road and happy! More

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service on my chrysler Excellent service dept. experience overall. Reasonable wait time, fair pricing , vehicle thoroughly checked for other issues needing service dept att Excellent service dept. experience overall. Reasonable wait time, fair pricing , vehicle thoroughly checked for other issues needing service dept attention. Service advisor explained work done and another item requiring attention covered by warrantee More

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Great Customer Service Friendly service. Quick and professional. I would not take my car anywhere else. From drop off to pick up everything was taken care of so the only thi Friendly service. Quick and professional. I would not take my car anywhere else. From drop off to pick up everything was taken care of so the only thing I had to do was show up More

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Jeep purchase Great customer service and professorial folks, they address your needs and work with you to help your purchase run smoothly. The saleswoman was both p Great customer service and professorial folks, they address your needs and work with you to help your purchase run smoothly. The saleswoman was both professional and entertaining, she was well informed of the product More

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Poor customer service. Inconvenient Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front of the engine. I checked the overflow bottle and it was almost empty. Left a message on the service department voice mail. No return call. Emailed the service department the same day. The call was returned 15 minutes before closing. Called back 5 minutes after and went to voice mail again. I left another message and never got a call back. I called Tuesday June 2nd and spoke to Roland about the coolant smell, warped radio bezel (3rd time), window switch not working (all but 1 window), and my horn not working (which I forgot about since no technician can press the horn pad and see if there is a problem or not. Its easier to write "No problem found") He told me that he would have to check the schedule and call me back by 7pm. So Friday June 5th I call back because I figured 4 days was ample time to check a schedule. No answer, left a message, no call back. Saturday I called Chrysler to tell them my issues. They called Nielson and spoke to a person named Al (don't know who this person is) and made an appointment for Thursday, June 11 at 7:30am. I told the rep. that I go to work at 6am everyday and would it be possible to drop it off at night and get a loner. She told me to call Al. I called Al and asked if I could drop it off the night before and get a loaner. He tole me that Chrysler doesn't give loaners. I said I know that but when I bought my Jeep from you, they gave me 2 cards for a free loaner car. He said it doesn't matter, we have to check the vehicle and call Chrysler after diagnosis. I said why was I able to use one the last time I was there, without question, without approval? I also reminded him that it says nothing of this on the card. He recited the same thing. Ill be calling Chrysler again today. I would not recommend this place to anyone.. More

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a horrible experience i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in i bought a new van, back door didn't close well so they bent the latch and said they replaced it. had a oil leak on a new vehicle had to take it in 3 time before it was resolved. (2 months) recalled bad chock were oiled don't replaces but oiled all this after i put 20,000 down on a 2500 promaster, sales was great but after u sign be ware . More

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Completely satisfied and actually had some fun too! Chris Damon was very knowledgable and answered my questions completely. Chris worked out a deal that I was very happy with. They took the car off of t Chris Damon was very knowledgable and answered my questions completely. Chris worked out a deal that I was very happy with. They took the car off of the floor, thoroughly cleaned it and gased it up for me while I worked with Terrence, the financial manager, signing papers. He was very helpful and thorough. I was made to feel comfortable through the buying process. I even made some cash back in the money machine. It ended up being a very pleasant and fun experience and I was so happy to drive away in my new car! Thank you! More

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