Roland Stallbaumer | Page 3

This is a solid dealership and always great on customer service. Have been going here for years service. Have been going here for years More

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I don't even know where to start with this LESS THAN PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a prot PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a protective coating service and an oil change to get done on my car that I bought new site unseen. When I bought the car, they promised us a loaner car to take off site to go grab some lunch and buzz around while it was getting coated. When my husband showed up at 9:30 am, the service department said the car wasn't even on the schedule. They blamed the poor sales guy who was out at his mother's funeral and that it was his fault. Also, do you think they upheld their end about the loaner car? UMMMM NO!!!! My husband tried to get updates throughout the morning on how it was going, only to get an attitude from a cocky desk guy who told him only about 10 more minutes. Then finally at 2:45pm it made it to the lift for the oil change. Finally at almost 4:00pm my car was "ready". When my husband went out to look the car over there was pink soap running down the back hatch. He went to find the manager to show him the "quality of work" that his people did and all the manager said was "sorry" never making any effort or wanting to make it right. My husband was also promised a full tank of gas before he left. Do you think that happened? xxxx no! He left with only the half a tank of gas which was still in it from the drive up there this morning. Unfortunately, because of this horrible day of customer service, Laird Knoller has now lost a repeated customer who has bought the last 5 suv's and trucks sight unseen from them, not to mention the multiple people we have referred to your store from the Wichita area. Worst service experience ever. I am disappointed that I had to give you even a 1 star rating because you don't even deserve that!!!! More

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Steve May for the past 20+ years. Knows what questions to ask and where to find the answers. Doesn't sell you anything you don't need. ask and where to find the answers. Doesn't sell you anything you don't need. More

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I bought a 2017 Ford Escape SE from Noller Ford in Topeka, KS. I love the vehicle and the whole experience. Roland Stallbaumer Service Advisor, Ron Bozarth Salesman,and Jordan McGillis Business Manage Topeka, KS. I love the vehicle and the whole experience. Roland Stallbaumer Service Advisor, Ron Bozarth Salesman,and Jordan McGillis Business Manager made the whole experience quick,convenient,and stress free More

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My FORD Escape service experience Scott is my main contact. He always handles my car's service needs fast, friendly and efficiently. I always leave highly satisfied. My first FORD. I'l Scott is my main contact. He always handles my car's service needs fast, friendly and efficiently. I always leave highly satisfied. My first FORD. I'll always come back. More

by PAULA_CURTIS Verified Customer Verified Customer

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Recall Airbag replacement Very happy with the work done. Air bag light still on how ever. They are always on time and have service done promptly. I recommend this center Very happy with the work done. Air bag light still on how ever. They are always on time and have service done promptly. I recommend this center. More

by THOMAS.WILEY Verified Customer Verified Customer

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The best Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable chairs. More

by DANNYPEWE Verified Customer Verified Customer

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Professional A-1 service as always. We're always treated with respect and we really appreciate the shuttle ride back to work. Noller Ford really takes care of thei A-1 service as always. We're always treated with respect and we really appreciate the shuttle ride back to work. Noller Ford really takes care of their customers. perhaps someday we will be able to buy a vehicle from them and if we do we expect to have the same kind of wonderful treatment More

by WALKAT57 Verified Customer Verified Customer

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Fixed window motor Rollie was Very honest and up front about the cost of fixing the window motor and very helpfull. Cordell was great about showing me some trucks that’s Rollie was Very honest and up front about the cost of fixing the window motor and very helpfull. Cordell was great about showing me some trucks that’s was available and was not pressured us to put us in something we can’t afford. More

by angiehainline Verified Customer Verified Customer

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Platinum I cant say anything bad at all. The guys and gals at this location always go above to help people and do a great job every time. I cant say anything bad at all. The guys and gals at this location always go above to help people and do a great job every time. More

by nabutler Verified Customer Verified Customer

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