Roman Williams | Page 11

EXCELLENT & FABULOUS CUSTOMER SERVICE over all execellent and fabulous customer service from ROMAN WILLIAMS, DANNY CASTILLO, FINANCE MANAGER MR. WYLL DICKENSON, & PRE OWNED VEHICLE MANAGER over all execellent and fabulous customer service from ROMAN WILLIAMS, DANNY CASTILLO, FINANCE MANAGER MR. WYLL DICKENSON, & PRE OWNED VEHICLE MANAGER MR. RYAN MCLNTYRE. thanks... More

by Alimomin498 Verified Customer Verified Customer

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Great team work! I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding sales service! More

by ATLASCRP Verified Customer Verified Customer

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Outstanding Sergey the service advisor went above and beyond the call of duty to not only get my service done but to assist me with a roadside assistance problem Sergey the service advisor went above and beyond the call of duty to not only get my service done but to assist me with a roadside assistance problem after I left the dealership More

by DMULLININX Verified Customer Verified Customer

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Made to feel a value customer My dealings with individuals indicated below was uniformly helpful and pleasant. The “feeling” of this dealership surpasses that of other dealers of My dealings with individuals indicated below was uniformly helpful and pleasant. The “feeling” of this dealership surpasses that of other dealers of high end automobiles in the Atlanta area. More

by stevegurr Verified Customer Verified Customer

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Lack of customer service and follow-up I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales and finance departments fell short. I presented the proper pre-approved paperwork and contact info, and signed all the necessary document to secure the purchase and for you all to receive the payment. My bank cleared the funds on 8/9/18, but after multiple follow-ups from me, I didn't get an answer from your sales and finance department until this week. I felt like your dealership customer service is lacking and verfiying the check clearance wasn't a priority. There were statements made to me such as "not sure about your type of pre-approval, do you want to finance with us" "we prefer a certified check" before I was allowed to test drive the Macan. Once it was reviewed by your finance rep, everything was in order from me and my bank. After I signed the documents and check, I was told "we will deposit check tonight"(8/6/18/) "we should hear something by Thursday or Friday". Once I left and verified the check clearance with my bank on 8/9/18 and shared info with sales and finance, I was told "we are waiting on your bank", 'we thought it was going to be a wire transfer". I got excuses instead of proactive action like checking verification and calling me back the same day with a response. I could have chosen anywhere to purchase my Macan but I came to your dealership hoping for a good experience and walking out with my new Macan. Instead, I was told "I'm doing you a favor." Actually, my purchase profits you all. On a positive note, your parts department assisted me in customizing my purchase. Anthony and John shared info and cost for mats with red stitching, customizing the wheel color and painting the calipers red. John went above and beyond in ordering mats and getting them the next day and sharing photos via email. He also sent me a detailed invoice on all the charges-labor and parts for wheels and calipers. Info allowed my to make an informed decision and go forward with customizing my Macan. I appreciate John's help. More

by bbrown Verified Customer Verified Customer

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New Car Roman Williams was great working with. He found the car I was looking for and made the sales process very enjoyable. Everybody at the dealership was Roman Williams was great working with. He found the car I was looking for and made the sales process very enjoyable. Everybody at the dealership was very friendly. More

by DTDANIEL Verified Customer Verified Customer

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Sergey was very customer oriented. Explained all. This is my first Porsche in for its first service. Awesome experience. Even though it was purchased in another state, I was treated as if I were a loc This is my first Porsche in for its first service. Awesome experience. Even though it was purchased in another state, I was treated as if I were a local customer. Sergey took time to explain several service options. he made sure I had no questions. .I had spoken to Roman several weeks ago in my search for a previously owned Macan S. I checked in with him this time and he thanked me for being part of the Porsche family. More

by jwb001 Verified Customer Verified Customer

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Porsche Cayman S purchase from out of state Roman was great to work with and made the experience over the phone and then in person a very easy and positive one. Cayman looks like new! Roman was great to work with and made the experience over the phone and then in person a very easy and positive one. Cayman looks like new! More

by cmschwarz2 Verified Customer Verified Customer

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Amazing Service Roman was wonderful to work with on every level and during every step of the process. He treated me with respect, kindness and enthusiasm. He always r Roman was wonderful to work with on every level and during every step of the process. He treated me with respect, kindness and enthusiasm. He always responded in a timely fashion which I truly appreciated. I would highly recommend Roman to be anyone’s point person at Porsche! More

by juliedbruno Verified Customer Verified Customer

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