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Romello Benton
Romello Benton at Grand Prairie Ford

Romello Benton

Finance Manger

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

Contact Me
4.5
75 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

8 yrs, 8 mos

Languages Spoken

English English

4.5

75 Reviews

Write a Review

75 Reviews of Romello Benton

August 03, 2025

Dealership Rating
Employee Rating

Good service and reasonable negotation. Friendly staff, gave water while you waited. Traded in without car being on site More

by Sarah Ussery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Brandon Flem

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Aug 04, 2025

Grand Prairie Ford responded

We are overjoyed to hear about your positive experience with our team! Your feedback about receiving quality service and fair negotiations means a great deal to us. We're delighted that our staff made you feel welcome and comfortable during your visit, and we're pleased we could accommodate your trade-in needs even without your vehicle being present. At Grand Prairie Ford, we strive to make every customer interaction smooth and pleasant, and your review confirms we're on the right track. Thank you for choosing us and for taking the time to share your experience!

July 24, 2025

Dealership Rating
Employee Rating

They listened to what I wanted and quickly delivered. I ended up getting something alot better than I thought I could get for a good price. More

by Alex johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rodriguez , Ryan wickham

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Jul 24, 2025

Grand Prairie Ford responded

Thank you for sharing your positive experience with us! We are delighted to hear that our team took the time to understand your needs and worked efficiently to help you find the right solution. It's wonderful to know that you were able to get a vehicle that exceeded your expectations while staying within a great price range. Your feedback about our listening approach and quick service means a lot to us at Grand Prairie Ford. We appreciate customers like you who take the time to recognize our efforts to deliver quality vehicles at competitive prices.

July 14, 2025

Dealership Rating
Employee Rating

"If you purchase the MPP Warranty they will drop your interest rate by 3 points" Hope you don't fall for their scam in financing. Now I have to go to the trouble of canning that MPP no good for nothing More

by TrippleR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Josue Cruz, Jackie Mercer, Brenda Rosas, Lawrence Sedillo, Brett Benson, Brandon Flem, Alejandro Rodriguez, Joshua North, Austin Rios

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Jul 14, 2025

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Jul 14, 2025

TrippleR responded

Asked for a copy of the Car Fax and was just flashed at me and no one has sent that copy to me by email. Stay Away!!!!!

Jul 14, 2025

TrippleR responded

Paid 35K for a car that was listed as $24,663.00 asked to put down $500 on my card to hold the car they took $1K out of my checking account and they show 35K on the paperwork with a 5K down payment for a total of $30K. OMG they will rip you off!!

July 03, 2025

Dealership Rating
Employee Rating

Ron was great to work with, extremely knowledgeable and patient and worked with us throughout the whole buying process More

by joe5261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

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Jul 14, 2025

Grand Prairie Ford responded

Thank you for taking the time to share your experience with us. We are delighted to hear that Ron provided you with exceptional service throughout your vehicle purchase. It means a great deal to us that his knowledge and patience made such a positive impact on your buying process. We will be sure to share your wonderful feedback with Ron and our team. Your satisfaction is our priority, and we appreciate your trust.

June 30, 2025

Dealership Rating
Employee Rating

Jackie Mercer was very professional. He addressed all my needs. I would go back to Jackie for all vehicle purchases. More

by Randyhocevar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer, Brett Benson

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Jul 08, 2025

Grand Prairie Ford responded

We are delighted to hear about your positive experience with Jackie Mercer. It's wonderful to know that he was professional and addressed all your needs during your visit. We truly appreciate your confidence in returning to Jackie for future vehicle purchases. Thank you for choosing Grand Prairie Ford and for taking the time to share your feedback.

June 16, 2025

Dealership Rating
Employee Rating

This dealership adds on dealer add on in addition to the advertised and agreed upon sales price despite that being an illegal practice by the federal trade commission. I have filed a formal complaint. After More

by kproctor7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brett Benson , Raul Chavez-4 stars, Jon Jensen-3 stars, Karla Corralego-1 star.

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Jun 18, 2025

Grand Prairie Ford responded

Thank you for sharing your feedback. We take all customer concerns seriously, and we appreciate you bringing this matter to our attention. Our goal is to ensure a transparent and positive experience for all our customers. To discuss your concerns further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are here to assist you.

June 11, 2025

Dealership Rating
Employee Rating

Gracias por todo gran servicio muy amables Excelente atención todo. Siempre sales manejando lo que buscas More

by Guzmanacho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem, Ron Smith

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Jun 12, 2025

Grand Prairie Ford responded

Thank you for the wonderful feedback! We're happy to hear you received friendly and excellent service and found exactly what you were looking for. We appreciate your support!

June 10, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly knowledgeable staff. First rate all around. Great experience, highly recommend Grand Prairie Ford. More

by susan.teague
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem, Ron Smith

Report | Print
Jun 11, 2025

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with our friendly and knowledgeable team. We truly appreciate the recommendation and look forward to seeing you again at Grand Prairie Ford!

June 02, 2025

Dealership Rating
Employee Rating

Had it not been for Ryan’s professionalism, I wouldn’t have made purchase. He was outstanding! More

by Vencilb40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rodriguez, Joshua North , Ryan

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Jun 12, 2025

Grand Prairie Ford responded

Thank you for your wonderful feedback! We are thrilled to hear that Ryan provided you with outstanding service and professionalism during your purchase. Our team strives to create a positive experience for all our customers, and it’s fantastic to know we succeeded with you. We look forward to serving you again in the future!

May 15, 2025

Dealership Rating
Employee Rating

Excellent experience, Ron Smith was was very professional, the finance department was great. I was only at the dealership for about 2hrs total and left with my new truck! More

by welderdog2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Smith

Report | Print
May 16, 2025

Grand Prairie Ford responded

Thank you for sharing your excellent experience with us! We are thrilled to hear that Ron Smith and our finance department were able to assist you effectively and make your visit enjoyable. Congratulations on your new truck! We look forward to serving you again!

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