Marco Palacios
Marco Palacios at Biggers Mazda

Marco Palacios

General Sales Manager

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
32 Reviews

Dealership Experience

18 yrs, 10 mos

Industry Experience

26 yrs, 1 mo

5.0

32 Reviews

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32 Reviews of Marco Palacios

June 25, 2026

Dealership Rating
Employee Rating

Great experience, easy to work with, and kept me up to date on the arrival of the Miata! More

by bshines17
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 25, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our team and that we were able to make the process easy while keeping you informed every step of the way. We're glad our communication helped make your experience even better. Thank you for choosing Biggers Mazda and trusting us with your vehicle purchase. We hope you're enjoying every mile in your new Miata, and we look forward to serving you again in the future!

June 25, 2026

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The process of purchasing a vehicle was smooth and the customer service was excellent. I didn't feel pushed one way or the other when trying to make the decision. More

by tspawlarczyk88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mateo Fernandez

Jun 25, 2026

Biggers Mazda responded

Thank you for your 5-star review! We're thrilled to hear that your vehicle purchase experience was smooth and that you received excellent customer service from our team. At Biggers Mazda, we believe buying a vehicle should be informative, comfortable, and pressure-free, so we're especially glad to know you felt supported without being pushed in any particular direction. Our goal is to help customers find the vehicle that's right for them and make the process as enjoyable as possible. Thank you for choosing Biggers Mazda. We appreciate your trust and hope you enjoy your new vehicle for many years to come!

June 24, 2026

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I had a great experience at Biggers. Arkadiusz and Marco stayed late to help me purchase my car. Arkadiusz was very knowledgeable about the vehicle and answered all of my questions. I'm More

by lydiadcampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arkadiusz Korbas

Jun 25, 2026

Biggers Mazda responded

Thank you for your wonderful 5-star review! We're delighted to hear that you were provided such a great car-buying experience. Going the extra mile for our customers is what we strive for, and we're glad they were able to stay late and help make your purchase process smooth and comfortable. It's great to know that Arkadiusz's knowledge and dedication helped answer all of your questions and gave you confidence in your decision. We truly appreciate you choosing Biggers Mazda for such an important purchase and are honored to have earned your trust. Congratulations on your new vehicle, and we look forward to serving you for many miles to come!

June 24, 2026

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I cannot say enough good things about my experience with Biggers Mazda in Elgin. From the moment I first reached out to the day I drove off the lot, the entire process was seamless, transparent, and actuall More

by kenmascheri23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mazda responded

Thank you so much for this incredible 5-star review! We’re truly honored by your kind words and are thrilled to hear that your experience with Biggers Mazda from start to finish was seamless, transparent, and enjoyable. It’s great to know that Alyssa was able to provide helpful communication before your visit and that Miles, Marco, and Peter all contributed to making your time at the dealership such a positive one. We especially appreciate your recognition of Marco’s extra effort to check in and support you throughout the process—our entire team takes great pride in working together to deliver that level of care. We’re also glad you enjoyed the dealership environment and that your vehicle was delivered in excellent condition. Your recommendation means a great deal to all of us. Thank you again for choosing Biggers Mazda. We look forward to serving you for many years to come!

June 16, 2026

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Marco was very pleasant to work with. When our Salesperson had questions Marco was quick with a response. Our son worked with Marco in the past and highly recommended him. So it was a More

by rmrinaldi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re delighted to hear that Marco was such a pleasure to work with and provided quick, helpful responses throughout your experience. It’s especially great to know your son’s recommendation led you to us—referrals like that mean a lot. We truly appreciate your trust in Biggers Mazda and look forward to serving you again in the future!

June 12, 2026

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This buying experience was simply pleasant. No pressure but incredibly informative sales people. They understand that the car buying experience is an important investment and want make sure the More

by dan.clasen
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nicco Fernandez

Jun 12, 2026

Biggers Mazda responded

Thank you for the positive review. Have a Great Day.

June 08, 2026

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Employee Rating

Everyone greets you and are so helpful amazing customer service do recommend to anyone looking for a car. More

by nilyvetteperez
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Darian Ditzler

Jun 12, 2026

Biggers Mazda responded

Thank you for the awesome review. Have a Great Day.

June 05, 2026

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Employee Rating

Overall we had a wonderful experience! Everyone we interacted with was professional and knowledgeable without being pushy. Connor worked closely with us to ensure we got the exact vehicle More

by s.vokac10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mazda responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had such a wonderful and seamless experience with our team. It’s great to know that Connor was able to help you find the exact vehicle and features you were looking for, and that the trade-in process went smoothly from start to finish. We truly appreciate your kind words and your recommendation to friends and family. Your trust and support mean a great deal to us, and we look forward to continuing to earn your business for years to come at Biggers Mazda!

May 21, 2026

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Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor p More

by chuck.meneses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Peter Kashuba, Rich Altenhoff, Tina Nikolov , Clemente Sanchez

May 21, 2026

Biggers Mazda responded

Chuck, first off, thank you for your continued support and for the positive reviews you’ve left for our team in the past. I also appreciate you bringing this to our attention. I did speak with Rich regarding your message, and after looking into it, it appears he never actually received your inquiry. I completely understand your frustration, especially given the experience you’ve had with us up to this point. We certainly never want anyone to feel ignored, and Rich would absolutely like the opportunity to connect with you directly and better understand the situation regarding the maintenance recommendations on your vehicle. When you have a moment, could you please send over the best phone number or email for Rich to reach you? Thank you again for the feedback and the opportunity to make this right. – Ali Nauraiz

May 21, 2026

chuck.meneses responded

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had

April 25, 2026

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Employee Rating

Everyone we dealt with was very helpful. There was no aggressive pushiness at all. The sales experience was very informative and easy without any hassle. More

by jpiet97
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Nicco Fernandez

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

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