Marco Palacios
Marco Palacios at Biggers Mazda

Marco Palacios

General Sales Manager

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
24 Reviews

Dealership Experience

18 yrs, 9 mos

Industry Experience

26 yrs

5.0

24 Reviews

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24 Reviews of Marco Palacios

May 21, 2026

Dealership Rating
Employee Rating

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor p More

by chuck.meneses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Peter Kashuba, Rich Altenhoff, Tina Nikolov , Clemente Sanchez

May 21, 2026

Biggers Mazda responded

Chuck, first off, thank you for your continued support and for the positive reviews you’ve left for our team in the past. I also appreciate you bringing this to our attention. I did speak with Rich regarding your message, and after looking into it, it appears he never actually received your inquiry. I completely understand your frustration, especially given the experience you’ve had with us up to this point. We certainly never want anyone to feel ignored, and Rich would absolutely like the opportunity to connect with you directly and better understand the situation regarding the maintenance recommendations on your vehicle. When you have a moment, could you please send over the best phone number or email for Rich to reach you? Thank you again for the feedback and the opportunity to make this right. – Ali Nauraiz

May 21, 2026

chuck.meneses responded

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had

April 25, 2026

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Everyone we dealt with was very helpful. There was no aggressive pushiness at all. The sales experience was very informative and easy without any hassle. More

by jpiet97
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Nicco Fernandez

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 20, 2026

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Thank you for all your help Franco! You made our car shopping experience so easy and seamless. 100% recommend!!! More

by vivichapa92
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 18, 2026

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Came in to Biggers to complete a lease buyout for a Mazda I leased elsewhere. The original dealer wouldn't help. I truly appreciate the the time and professionalism Miles and Marco showed us completing our b More

by kryste_nelsen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 14, 2026

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Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by ppagliuco
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Recommend Dealer
Yes
Apr 15, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 05, 2026

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Biggers goes above and beyond to make transactions go smoothly & will do what they can to make sure you’re comfortable in their hands-which is why they’ve had my business for over 20 years! More

by doubleb_02
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Franco Ruffolo

Apr 09, 2026

Biggers Mazda responded

Thank you so much for your kind words and for your continued trust over the past 20 years! It truly means a lot to us. We’re committed to making every visit as smooth and comfortable as possible, and we’re grateful for the opportunity to keep earning your business. We look forward to serving you for many more years to come!

March 05, 2026

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Miles was great! Helped us find the right vehicle and made everything easy. Would recommend to anyone looking for a mazda More

by joebuyscars
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Recommend Dealer
Yes

Other Employees Tagged: Peter Kashuba, Gabriel Godun, Miles Anderson , Peter Kashuba

Mar 05, 2026

Biggers Mazda responded

Hi Joe, thank you for the great review! ⭐ We’re so glad to hear that Miles helped make your car-buying experience easy and enjoyable. Finding the right vehicle is what we strive for, and it’s great to know he was able to guide you through the process and help you choose the perfect Mazda. Your recommendation means a lot to our entire team at Biggers Mazda. We’ll be sure to pass your kind words along to Miles and the rest of the staff who assisted during your visit. Enjoy your new Mazda, and please don’t hesitate to reach out if we can help with anything in the future. Welcome to the Biggers Mazda family! 🚗

February 23, 2026

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We have been customers of Biggers Mazda for over 20 years. We have purchased and leased from them and have received excellent service! From the sales team to the service team we have been pleased with More

by bigcrc
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Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo

Feb 24, 2026

Biggers Mazda responded

Thank you so much for your incredible loyalty over the past 20+ years! We are truly honored that you have chosen Biggers Mazda for both sales and service throughout that time. It means a great deal to hear that you’ve been pleased with every aspect of your experience, from our sales team to our service department. Building long-term relationships like yours is what we strive for every day. We sincerely appreciate your continued trust and look forward to serving you for many more years to come! — The Biggers Mazda Team

February 10, 2026

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I had a wonderful experience with Miles at Biggers Mazda. He made buying my first car such an easy and pleasant process, and was very accommodating to everything I wanted and was looking for. I am very grate More

by ava micho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson

Feb 10, 2026

Biggers Mazda responded

Thank you so much, Ava, for sharing your kind words! We're thrilled to hear that your first car-buying experience was such a positive one — and even more so that Miles was able to make the process smooth, easy, and enjoyable. We'll be sure to pass along your appreciation to Miles Anderson — he’ll be happy to know he helped you find exactly what you were looking for. Enjoy every mile in your new Mazda, and welcome to the Biggers Mazda family! 🚗🎉 If you ever need anything down the road, we’re always here for you. — The Biggers Mazda Team

February 06, 2026

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Marco, Miles and Isaiah were AMAZING! BEST car shopping experience I have ever had! These 3 men were kind, helpful, professional, informative, didn’t pressure me and made me feel comfor More

by beckywojo
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson , Isiah Garcia

Feb 06, 2026

Biggers Mazda responded

Wow—thank you so much, Becky! 🌟 Your kind words absolutely made our day. We are beyond thrilled to hear that Marco, Miles, and Isaiah gave you the BEST car shopping experience you've ever had! From kindness and professionalism to a no-pressure, informative approach—we're so proud of how these three went above and beyond to make you feel comfortable and confident in your purchase. That’s exactly what the Biggers Mazda experience is all about! We truly appreciate your 5-star shoutout and your willingness to recommend us. Enjoy every mile in your new Mazda—we're grateful to have you as part of the Biggers Mazda family! — The Biggers Mazda Team

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