Ron McCarty | Page 7

Friendly employees I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase th I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase the car. The salespeople were very knowledgeable and professional More

by NORTHERNRN Verified Customer Verified Customer

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Worst Experience I’ve had the most atrocious experience with your service. You didn’t fix the car in first go, how hard it is to take a quick look to make sure the car I’ve had the most atrocious experience with your service. You didn’t fix the car in first go, how hard it is to take a quick look to make sure the car is working fine. I told the adviser about vibration on higher speed (needed wheel balancing) but he ignored it stating that it’s due to rust on the brakes which doesn’t make any sense. I drove the vehicle back to NJ and had to get it fixed in transit. Also you charged so much for labor (normally it’s $120 and lesser charge for installing a battery elsewhere) and they did a horrible job - I’m definitely going to contact BMW to see what they can do about it. It was a shock to find out that a coolant leak wasn’t covered under CPO plan - and again charged me for labor - I highly doubt that a leak was fixed and may need to get it assessed by a dealer here. Overall a highly unsatisfying experience. I hope I never have to bring the vehicle back to your dealership. More

by USMIAZIZ Verified Customer Verified Customer

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Service Timely, professional, friendly. With high quality service. That should wrap it up! No need to say anything else- tired of typing. I am done... Dave Timely, professional, friendly. With high quality service. That should wrap it up! No need to say anything else- tired of typing. I am done... Dave More

by D.KLUGER1 Verified Customer Verified Customer

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Air Bag replace Costs associates with checking systems is very high. Other than that prices all was Great! Costs associated with vehicle are normally high as expected Costs associates with checking systems is very high. Other than that prices all was Great! Costs associated with vehicle are normally high as expected though More

by EESKRIDGE Verified Customer Verified Customer

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Another Great Service Experience I have dealt with Ron McCarty ever since moving to the area in 2013. In fact, last Winter I bought this latest car, a 2015 650i xDrive, from this dea I have dealt with Ron McCarty ever since moving to the area in 2013. In fact, last Winter I bought this latest car, a 2015 650i xDrive, from this dealership knowing that Ron had overseen its intake from trade-in and evaluation as a Certified vehicle. That gave me peace of mind in the purchase decision. Here, I had oil/filter service done along with the 2-yr brake flush. No worries and the car was ready when promised. Ron can talk tech if you want to and that is great. He makes things easy to understand. Highly recommended! More

by User-e5e6027c0c Verified Customer Verified Customer

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Excellent Service, As Always My most recent visit to the BMW service department at Luxury Imports was an excellent experience as always. Ron McCarty keeps me advised as to the sta My most recent visit to the BMW service department at Luxury Imports was an excellent experience as always. Ron McCarty keeps me advised as to the status of the work and treats me like I’m the only customer he has. Chris Paynter always makes me feel welcome there, as does Wes Adwell, my sales advisor. I highly recommend Luxury Imports to anyone who is looking for great service. More

by BRIAN Verified Customer Verified Customer

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Ron McCarty provides great service Awesome service every step of the way. What I have come to expect each visit to the dealership at Luxury Imports of Bowling Green. Ron McCarty and his Awesome service every step of the way. What I have come to expect each visit to the dealership at Luxury Imports of Bowling Green. Ron McCarty and his staff under the Leadership of Brett Denver provide excellent service. More

by England stan1111 Verified Customer Verified Customer

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Exceptional Service Ron McCarty goes out of his way to insure my service experience goes smoothly. His focus and concern seems to be, what can "We" do for you! Accommod Ron McCarty goes out of his way to insure my service experience goes smoothly. His focus and concern seems to be, what can "We" do for you! Accommodations are endless. My experience was once again superior, Ron's team found My iPod that had been missing for six months. When I got in my car on May 17, 2019 and seen my missing iPod on the passenger seat, I took the time to share my appreciation with Ron. It makes me feel good to know that Ron and his team are nothing less than professionals, they treat me like family. Ron has been servicing my BMW for several years and I'm sure that this relationship will go on for the life of my vehicle. I would highly recommend this dealership. Thank you Ron! V/r, Diane Bibbins More

by JUSXHALE Verified Customer Verified Customer

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Ron was very nice! We’ve always had great service at BMW of Bowling Green. The service department is top notch and so are the employees. We will be back. Highly recom We’ve always had great service at BMW of Bowling Green. The service department is top notch and so are the employees. We will be back. Highly recommended! More

by ARMDOGII Verified Customer Verified Customer

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Servicing The company needs more loaner vehicles for there guest. I don't believe it should be up to the guest when they have warranty coverage. The company needs more loaner vehicles for there guest. I don't believe it should be up to the guest when they have warranty coverage. More

by DMDSPORTSMED Verified Customer Verified Customer

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