Ron McCarty | Page 7

Life saver Amazing . I won’t get wordy but Thankyou so much for the professionals ! And Mr. Ron Mc carty is awesome . I’m still amazed with my visit & his help Amazing . I won’t get wordy but Thankyou so much for the professionals ! And Mr. Ron Mc carty is awesome . I’m still amazed with my visit & his help . More

by LIBRALASHES Verified Customer Verified Customer

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A very expensive trip to the BMW shop I had the service adviser Ron McCarty tell me that the shop told him that I needed new front end parts, for the front axles and assemblies and joints I had the service adviser Ron McCarty tell me that the shop told him that I needed new front end parts, for the front axles and assemblies and joints and boots and tie rods for the front half of my all-wheel drive, and also that my twin turbo oil lines were leaking, and none of that could be repaired because sealed lube parts were unsealed and compromised, so had to replace. Also new oil pan gasket and a couple other things that could be done while so many parts were removed. Also recommended new rear tires but declined those. OK, the car is 7 years old with 113,000 miles, and I intend to keep it quite a bit longer, so I paid the $11,382, which is more than the trade-in value, but I do want to keep it and needed to be done. I was given a loaner of a 2019 X3 at no extra charge for the week that the repairs took, and I appreciated that. I know both big jobs were 20+ labor jobs each, but I was still stunned it took that much money to fix it. More

by FREDBECKMAN Verified Customer Verified Customer

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Great service I had a recall on my BMW and I had to come to bowling green to get the two parts replaced. At the end of the service Ron was very helpful with going I had a recall on my BMW and I had to come to bowling green to get the two parts replaced. At the end of the service Ron was very helpful with going through the diagnostics with me. I will definitely return to get my car fixed however with anything done to my car it is expensive to get work done on a BMW, keep that in mind when buying one! More

by AWATSON3 Verified Customer Verified Customer

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Great job on warrenty issue I really appreciated the way Ron and Stephen tended to my problem and worked around my schedule. I appreciate the way they both valued my time. I really appreciated the way Ron and Stephen tended to my problem and worked around my schedule. I appreciate the way they both valued my time. More

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Friendly employees I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase th I've never been to a dealer where I was in as and out that quickly. I'm used to being at a dealership for hours finishing the paperwork to purchase the car. The salespeople were very knowledgeable and professional More

by NORTHERNRN Verified Customer Verified Customer

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Worst Experience I’ve had the most atrocious experience with your service. You didn’t fix the car in first go, how hard it is to take a quick look to make sure the car I’ve had the most atrocious experience with your service. You didn’t fix the car in first go, how hard it is to take a quick look to make sure the car is working fine. I told the adviser about vibration on higher speed (needed wheel balancing) but he ignored it stating that it’s due to rust on the brakes which doesn’t make any sense. I drove the vehicle back to NJ and had to get it fixed in transit. Also you charged so much for labor (normally it’s $120 and lesser charge for installing a battery elsewhere) and they did a horrible job - I’m definitely going to contact BMW to see what they can do about it. It was a shock to find out that a coolant leak wasn’t covered under CPO plan - and again charged me for labor - I highly doubt that a leak was fixed and may need to get it assessed by a dealer here. Overall a highly unsatisfying experience. I hope I never have to bring the vehicle back to your dealership. More

by USMIAZIZ Verified Customer Verified Customer

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Service Timely, professional, friendly. With high quality service. That should wrap it up! No need to say anything else- tired of typing. I am done... Dave Timely, professional, friendly. With high quality service. That should wrap it up! No need to say anything else- tired of typing. I am done... Dave More

by D.KLUGER1 Verified Customer Verified Customer

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Air Bag replace Costs associates with checking systems is very high. Other than that prices all was Great! Costs associated with vehicle are normally high as expected Costs associates with checking systems is very high. Other than that prices all was Great! Costs associated with vehicle are normally high as expected though More

by EESKRIDGE Verified Customer Verified Customer

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Another Great Service Experience I have dealt with Ron McCarty ever since moving to the area in 2013. In fact, last Winter I bought this latest car, a 2015 650i xDrive, from this dea I have dealt with Ron McCarty ever since moving to the area in 2013. In fact, last Winter I bought this latest car, a 2015 650i xDrive, from this dealership knowing that Ron had overseen its intake from trade-in and evaluation as a Certified vehicle. That gave me peace of mind in the purchase decision. Here, I had oil/filter service done along with the 2-yr brake flush. No worries and the car was ready when promised. Ron can talk tech if you want to and that is great. He makes things easy to understand. Highly recommended! More

by User-e5e6027c0c Verified Customer Verified Customer

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Excellent Service, As Always My most recent visit to the BMW service department at Luxury Imports was an excellent experience as always. Ron McCarty keeps me advised as to the sta My most recent visit to the BMW service department at Luxury Imports was an excellent experience as always. Ron McCarty keeps me advised as to the status of the work and treats me like I’m the only customer he has. Chris Paynter always makes me feel welcome there, as does Wes Adwell, my sales advisor. I highly recommend Luxury Imports to anyone who is looking for great service. More

by BRIAN Verified Customer Verified Customer

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