Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
98 Reviews of Ron Palcer
December 19, 2018
Easy process, thanks Ron Comfortable waiting room, car washed after service. Was there for routine service, was glad no other issues found with car. Last time was shocked my b Comfortable waiting room, car washed after service. Was there for routine service, was glad no other issues found with car. Last time was shocked my brand new car needed 4 new tires. Still think should have been covered under warranty. More
by JEN.IRVIN
Verified Customer
Helpful 
December 07, 2018
Problem resolved, but disappointed Multiple issues which were finally addressed, but took two service visits and multiple conversations. Service Visit #1. - September 22nd, 2018 Issue Multiple issues which were finally addressed, but took two service visits and multiple conversations. Service Visit #1. - September 22nd, 2018 Issue #1: Warranty Issue brought vehicle in back in September for service and to have coolant issue addressed before warranty expired. Was informed warranty had expired. I was sure it had not, based on my purchase date and the in service date. Service Advisor argued that paperwork indicated otherwise and there was nothing he could do. He promised he would have someone else contact me to explain it. No one called and I reached out to the Finance Mgr who told me the mgr of the pre-owned vehicles needed to help me, and he would have him call me. Never received a call Issue #2: Coolant Issue. I was told the system was pressure tested and there was no leak... Service visit ended with purchase of new tires and 75000 mile service. Coolant issue not addressed. Service Visit #2 - December 3rd Over Thanksgiving weekend I had to add coolant again, and once again on Sunday, December 2nd. I brought the vehicle in on Dec 3rd, and notified the Service Advisor of the issue and indicated this would be covered under warranty and I demanded to speak with whoever could answer my questions regarding the warranty. I finally spoke with a manager who was familiar with the certified preowned warranties. He explained everything and was confused as to what the problem was, since it appeared we were in agreement. When I explained that I brought vehicle in back in September, and was told it expired, he now understood the issue, since the warranty didn’t expire until mid-October. Once we completed our conversation, the Service Advisor let me know I had a leaking water pump which was the issue with the coolant leak. The Service Advisor notified me the repair would be handled under warranty for a nominal fee of $85. Not sure what the $85 was for, but agreed to it. In closing the issue was addressed; however, I believe had the effort been made back in September to address the warranty issue, the coolant issue would have been resolved, and there would not have been any confusion or frustration on my part. I can’t honestly say I won’t recommend this service center as all of my service visits with the exception of the last two have been fine. That being said, these two were poorly handled and no one was proactive in getting things resolved. I had to be a bit of a jerk in order to get the issue addressed. A shame as I really like my Audi More
by TODD.GODWIN
Other Employees Tagged: Sean??? Manager of used cars who was able to talk about cpo warranty
December 05, 2018
Great The service was easy, fast and professional I would highly recommend this dealership for service. I would not trust any other Audi dealer to work on o The service was easy, fast and professional I would highly recommend this dealership for service. I would not trust any other Audi dealer to work on our Audi cars. More
by sleepyfloors
December 03, 2018
Attentive Vert attentive, friendly and knowledgeable of your service needs. I am especially pleased to work with David. His attitude towards my request is alway Vert attentive, friendly and knowledgeable of your service needs. I am especially pleased to work with David. His attitude towards my request is always so helpful and accurate. More
by ANDREALT42
Other Employees Tagged: David Kim
November 28, 2018
Service of my Q7 Ron and his staff in the service department are awesome! My Q7 was done on time without any complications and the car was spotless when I got it back. Ron and his staff in the service department are awesome! My Q7 was done on time without any complications and the car was spotless when I got it back. Thanks again! More
by RBBARROW
Other Employees Tagged: Ahamed Eboo
November 15, 2018
On time and under estimate! I live and work in Woodstock, so the dealership is not very convenient for me, but it is fast friendly and efficient. I will always take my Audi here I live and work in Woodstock, so the dealership is not very convenient for me, but it is fast friendly and efficient. I will always take my Audi here for service. More
by FRANK@FBP-LAW.COM
November 12, 2018
Top notch 35,000 miles service time, dropped the car off, had a loaner ready for me. Took about 10 minutes to go from the check in to driving off - just enough 35,000 miles service time, dropped the car off, had a loaner ready for me. Took about 10 minutes to go from the check in to driving off - just enough time for a free coffee - xxxx good selection also. Ron Palcer is my Service Consultant - so happy he is assigned to me, true gentleman. I highly recommend these guys and this location. More
by ANDREW RODGERS
November 05, 2018
Customer Review Had an outstanding experience while getting my Q5 serviced. Courteous n friendly staff. Work was completed in the time frame given and kept me informe Had an outstanding experience while getting my Q5 serviced. Courteous n friendly staff. Work was completed in the time frame given and kept me informed during the process. More
by GGASPER019
November 01, 2018
2011 Q7 Service I've worked with Ron Palcer for a few years and he is top notch. He always let's me know if additional work on my car is needed and explains it in det I've worked with Ron Palcer for a few years and he is top notch. He always let's me know if additional work on my car is needed and explains it in detail. I know I'm in good hands with Ron. More
by WEWOFF
October 29, 2018
Ron handles everything for me all the time My wife's car had a weird electrical glitch. I called the front desk and did not get much info from them other than them offering an Uber, and suggest My wife's car had a weird electrical glitch. I called the front desk and did not get much info from them other than them offering an Uber, and suggest I wait. Ron got news that I called, called me right back, had me in and out fast with a very nice loaner, and our car was fixed that day. More
by 914guy
Dealership Inventory (286 Vehicles)
