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Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 11

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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282 Reviews

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282 Reviews of Ron Romano

January 16, 2023

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Employee Rating

Have been a customer for 25 years. The mobile service is excellent. Great customer support with T home service. Have recommended to my son. More

by Robertjprovo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2023

Sam Pack's Five Star Ford Lewisville responded

Robertjprovo2, Your loyalty to Five Star Ford Lewisville is truly appreciated. Thank you for choosing our mobile services and for recommending our processes. Whenever you need our vehicle advice, we welcome your questions at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

January 13, 2023

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Employee Rating

Ron listened to my concerns and took me seriously. I’ll be back for sure! More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Tina! On behalf of Ron and the Five Star Ford Lewisville service team, thank you! Your full satisfaction is the goal and we look forward to scheduling future appointments at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

January 12, 2023

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Employee Rating

Great service, upfront and not after your money. Was told what was needed and nothing extra. More

by brandontreydonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears, Pete, forgot his last name. Great service.

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Jan 13, 2023

Sam Pack's Five Star Ford Lewisville responded

Brandontreydonner, We really appreciate knowing your Five Star Ford Lewisville service appointment went well. When our knowledgeable staff can offer care advice, don't hesitate to call 972-221-2900. We are here for you! Thank you, Kelly Blackwell, General Manager

January 12, 2023

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Employee Rating

Ron was awesome he greeted me as soon as I pulled the door open. I was updated on my vehicle. He called when it was ready. I was offered courtesy drop off and pick up. Great service team!! More

by monieshakennon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Ron and Five Star Ford Lewisville, monieshakennon! We do our best to make service visits convenient and we look forward to hearing from you again at 972-221-2900. Safe travels and let us know when you have maintenance questions! Take Care, Kelly Blackwell, General Manager

January 11, 2023

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Employee Rating

The customer service team was excellent and very professional and responsive to my needs as a customer More

by hall2006@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie

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Jan 11, 2023

Sam Pack's Five Star Ford Lewisville responded

Hall2006, Efficient and customer-centered services are to be expected at Five Star Ford Lewisville. When you need our service team's advice, reach out to 972-221-2900. We hope to always be your first call. Thank you for your review and business. Sincerely, Kelly Blackwell, General Manager

December 31, 2022

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Employee Rating

Dakota and the service team were great! From pick up to delivery at my job’s doorstep!! More

by james93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Jan 02, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, james93, for rating your Five Star Ford Lewisville service visit. Customer care continues. Reach Dakota or our service staff at 972-221-2900 again. We are here to address all of your vehicle concerns. Take Care, Kelly Blackwell, General Manager

December 31, 2022

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Employee Rating

Awesome customer service! They even dropped my Truck off at my home! Will be using again for all my vehicle needs. Thank you More

by harley01rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Dec 31, 2022

Sam Pack's Five Star Ford Lewisville responded

Harley01rider, The entire Five Star Ford Lewisville service staff appreciates your feedback! Thank you for recognizing so many team members. We look forward to hearing from you in the new year at 972-221-2900. Enjoy your Ford! Best Regards, Kelly Blackwell, General Manager

December 29, 2022

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Employee Rating

Very Dependable with my car service and the workers. Seem to really enjoy working there. No complaints from me. More

by MaryjbrundageMary Brundage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2022

Sam Pack's Five Star Ford Lewisville responded

Mary, We always appreciate hearing from our valued Five Star Ford Lewisville customers. Thank you for recognizing Ron and our service department. When we can help you in 2023, please reach us at 972-221-2900. Safe travels and thanks again, Kelly Blackwell, General Manager

December 29, 2022

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Employee Rating

They were very friendly, caring,and attentive. They kept us updated on the status of our repairs. They even went the extra mile driving it so they could inspect it. Great going guys. More

by ynvidra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

Report | Print
Dec 29, 2022

Sam Pack's Five Star Ford Lewisville responded

Ynvidra, Informed and satisfied customers are important as we do our best to keep our Five Star Ford Lewisville customers aware of their vehicle's complete care. We look forward to serving you again in 2023. Please let us know when to expect you at 972-221-2900. Thank you for taking the time to rate our dealership. Sincerely, Kelly Blackwell, General Manager

Dec 30, 2022

Sam Pack's Five Star Ford Lewisville responded

It will be great to welcome you back. Happy New Year!

Dec 30, 2022

ynvidra responded

We will be bringing the truck back in in the middle of january

December 27, 2022

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Employee Rating

Got an oil change and tire rotation. They recommended injector service, and cleaning the battery terminals. Got those done, and definitely noticed an improvement in performance on the w More

by DEW4852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 28, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, DEW4852, for scheduling your routine maintenance at Five Star Ford Lewisville. Reach Ron at 972-221-2900 if you have care questions in the future. We look forward to seeing you and your Ford in 2023. Take Care, Kelly Blackwell, General Manager

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