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Ron Romano

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Ron Romano

Ron Romano | Page 12

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews

Overview Reviews (282) Inventory (365)

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282 Reviews

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282 Reviews of Ron Romano

December 17, 2022

Dealership Rating

Employee Rating

Always the best service and there’s no better diesel mechanic any where in the world. Service manager alway kept me up to date and was always very professional. Mechanic did a great job and everything mechanic any where in the world. Service manager alway kept me up to date and was always very professional. Mechanic did a great job and everything works perfectly. More

by Gregory Schretter

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Tom Martin, Paul Schroeder, Paul Sears, Where’s the mechanics? You need to add them.

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Dec 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Gregory! We appreciate your recognition of so many of the Five Star Ford Lewisville team. And thanks for naming key players in our customer service, our mechanics. We look forward to seeing you in the new year. Reach us at 972-221-2900. Happy Holidays, Kelly Blackwell, General Manager

December 16, 2022

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Employee Rating

Excellent service department both the service agents and the technicians. I would recommend them to anyone. the technicians. I would recommend them to anyone. More

by Redwood1601

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Redwood1601, Thank you for taking the time to rate the Five Star Ford Lewisville service department. Customer satisfaction is a priority and we welcome the opportunity to share our knowledge. Reach Ron and our techs again at 972-221-2900. We are always happy to help. Happy Holidays, Kelly Blackwell, General Manager

December 15, 2022

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Employee Rating

Everything was done to my satisfaction. I was very impressed with the customer service- particularly Zach.. I was very impressed with the customer service- particularly Zach.. More

by emoiles

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Dec 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Emoiles, We will continue to do our best to send you home satisfied with our services at Five Star Ford Lewisville. Thank you for recognizing so many of our staff members. We encourage you to reach us at 972-221-2900 any time you need our advice. Safe travels! Best Regards, Kelly Blackwell, General Manager

December 13, 2022

Dealership Rating

Employee Rating

Sam Pack Ford has been my go to dealership for over a dozen years and I do appreciate their service. Thank you… dozen years and I do appreciate their service. Thank you… More

by KristenSuzanne

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

KristenSuzanne, You are a valued Five Star Ford Lewisville customer and we appreciate that you took the time to review our service center. When our advisors and techs can offer their advice, we want to hear from you at 972-221-2900. We are here to help you stay informed and enjoy your Lincoln. Thank you, Kelly Blackwell, General Manager

Dec 14, 2022 -

KristenSuzanne responded

Thank you for your ongoing customer support during this holiday season..

December 12, 2022

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Employee Rating

Well I just want to say thanks for for take care about my bronco recall, thanks for the service bronco recall, thanks for the service More

by Rogelio Aguilar

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rogelio, for sharing your Five Star Ford Lewisville service experience. Communication is important and we welcome the chance to discuss the care of your Bronco any time at 972-221-2900. Enjoy your Ford and let us know when you need our advice. Take Care, Kelly Blackwell, General Manager

December 08, 2022

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Employee Rating

Some of the best Service Advisors in the industry. They understand the customers concerns because they are customers too! They understand the customers concerns because they are customers too! More

by sodoc

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, sodoc, for choosing Five Star Ford Lewisville for your vehicle's care. Ron and our techs are always available for your questions at 972-221-2900. Give us a call any time. Take Care, Kelly Blackwell, General Manager

December 08, 2022

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Employee Rating

i excellent service. kept me informed. pete york did an excellent job. great service and dealership. kept me informed. pete york did an excellent job. great service and dealership. More

by tim123bray

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: pete york

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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tim123bray, Communication is important with our service customers. We want to keep you informed with your vehicle's care. Between visits, reach Ron, Pete, or me at 972-221-2900. We look forward to seeing you again at Five Star Ford Lewisville. Thank you, Kelly Blackwell, General Manager

November 23, 2022

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Employee Rating

Had the Edge into the dealership today for the transmission cable recall. Out the same day car washed also looks great no issues at all as always. Been going to see Ron my service rep hear for ove transmission cable recall. Out the same day car washed also looks great no issues at all as always. Been going to see Ron my service rep hear for over 20 years never have an issue with there service always good and to the point. If you want it fixed right bring it hear, there busy as all get out but it will be right when your done. More

by Roy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Roy! We appreciated helping with the care of your Edge. Your loyalty is very meaningful to Ron and our team. We appreciated helping with the care of your Edge and we look forward to hearing from you at 972-221-2900 whenever you need our knowledge. Sincerely, Kelly Blackwell, General Manager

November 07, 2022

Dealership Rating

Employee Rating

They are the best, wouldn’t think of going anywhere else to have my car worked on. Have always worked with Ray Romano. Have never worried. Thank you all!!! to have my car worked on. Have always worked with Ray Romano. Have never worried. Thank you all!!! More

by Robin

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Robin, Your feedback is valuable! Thank you for continuing to choose Five Star Ford Lewisville. Ron and our techs welcome the chance to work with you again. Reach us at 972-221-2900 to set your next appointment. Best Regards, Kelly Blackwell, General Manager

November 01, 2022

Dealership Rating

Employee Rating

Ron was helpful knowledgeable courteous he worked with warranty company to comply with their terms in a timely manner warranty company to comply with their terms in a timely manner More

by capshelton

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Capshelton, It is great to hear you found working with Ron and the Five Star Ford Lewisville service team efficient. Expect the same service during future visits, as well. When we can offer our Ford advice, please reach us at 972-221-2900. Thank you for your business and review, Kelly Blackwell, General Manager

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