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Ron Romano

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Ron Romano

Ron Romano | Page 16

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews

Overview Reviews (282) Inventory (365)

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282 Reviews

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282 Reviews of Ron Romano

July 14, 2022

Dealership Rating

Employee Rating

I really enjoy the service at Five Star Ford of Lewisville the people are friendly, the dealership is clean, and the overall experience is very good. Lewisville the people are friendly, the dealership is clean, and the overall experience is very good. More

by Adamrenfro100

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Jul 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Adamrenfro100, Thanks for the great review! It's a team effort at Five Star Ford Lewisville and we couldn't be happier to see that our staff went above and beyond to provide you with the best service possible. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 13, 2022

Dealership Rating

Employee Rating

My car battery had to be replaced and I was scheduled without an appointment to have my battery replaced. without an appointment to have my battery replaced. More

by Fresh

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your battery replacement, Fresh. When you have future vehicle needs, we look forward to hearing from you at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

July 08, 2022

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Employee Rating

Paul and team was great as usual. Explorer was done and on time. Best service around! Explorer was done and on time. Best service around! More

by ppetty66

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Jul 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing the Five Star Ford Lewisville service center, ppetty66! Our advisors and techs welcome your questions at 972-221-2900 any time. We hope to have the opportunity to address all of your vehicle needs. Best Regards, Kelly Blackwell, General Manager

July 05, 2022

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Employee Rating

Extremely professional, and personable! I have a great deal of trust in them and feel that they have my best interest in mind I have a great deal of trust in them and feel that they have my best interest in mind More

by Kylemoss

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kyle Wasson

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Jul 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kylemoss, Thank you for your outstanding and positive review. The Five Star Ford Lewisville service continues to be available at 972-221-2900. Any time we can offer our Ford care advice, give us a call. Customer satisfaction continues to be our goal. Take Care, Kelly Blackwell, General Manager

Jul 05, 2022 -

Kylemoss responded

Extremely professional, and personable! I have a great deal of trust in them and feel that they have my best interest in mind

July 01, 2022

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Employee Rating

Timely friendly efficient- they care about their customers. Really like their new pick up service. customers. Really like their new pick up service. More

by gsjs.stanley

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears, Pete and driver Joe.

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Jul 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gsjs.stanley, We are so happy to hear about your positive service experience with the Five Star Ford Lewisville team. Between visits, we are available at 972-221-2900 for questions. Keeping you comfortable in your Ford is the goal. Thank you, Kelly Blackwell, General Manager

June 24, 2022

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Employee Rating

The service I received this trip was great as usual. I did not expect my Edge to be spotless. Ron Morano always does a great job on my 2 Ford vehicles. I did not expect my Edge to be spotless. Ron Morano always does a great job on my 2 Ford vehicles. More

by James

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

James, Your wonderful feedback and rating mean a lot to us. We look forward to your next service visit at Five Star Ford Lewisville. Let us know when you need an appointment at 972-221-2900. Take care, Kelly Blackwell, General Manager

June 18, 2022

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Employee Rating

Great customer service. They took care of all my truck issues quickly and correctly. Thank you Service Department!! They took care of all my truck issues quickly and correctly. Thank you Service Department!! More

by Dana_krop

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Jun 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dana_krop, It is great to hear that the Five Star Ford Lewisville service team delivered an efficient experience. Thank you for choosing our service center and don't hesitate to reach our advisors and techs at 972-221-2900. We welcome all of your automotive questions! Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Dealership Rating

Employee Rating

I’ve gone to this dealer since I moved in 1999. Referred many people. Thank you for having consistent service. Greatly appreciated. BTW Ron Romano is one of your best assets. Referred many people. Thank you for having consistent service. Greatly appreciated. BTW Ron Romano is one of your best assets. More

by Dingledue

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dingledue, We are happy to hear that our team continues to deliver top-notch service! Thank you for choosing Five Star Ford Lewisville and for sharing your recommendation of our work. We look forward to your next call at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Dealership Rating

Employee Rating

Ron and the 5 Star Ford Country Service Team are one of the best in the business at the level of customer service and support. There is a reason our family has serviced our cars with them for nearly 8 year the best in the business at the level of customer service and support. There is a reason our family has serviced our cars with them for nearly 8 years and will do in the future. More

by OkiSFDoc

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

OkiSFDoc, We can’t thank you enough for writing this awesome review for Five Star Ford Lewisville. It was a pleasure to help you, and we look forward to doing so again. Please stay in touch with Ron and our service team at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 16, 2022

Dealership Rating

Employee Rating

I might seem a bit biased because I’ve worked in Fleet at Five Star Ford off and on for about 10 years but I find Mr. Paul Schroeder a consumable professional and the service writer of choice when it comes Five Star Ford off and on for about 10 years but I find Mr. Paul Schroeder a consumable professional and the service writer of choice when it comes to my vehicle’s servicing needs. More

by Vince

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Schroeder

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Jun 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Vince! We appreciate your commitment to Five Star Ford Lewisville as a staff member and customer. Our goal is to make sure everyone who walks through the door leaves happy. Please let us know when your Ford needs future care at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

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