From the purchase of my vehicle, my experience has always
been excellent that's why I continue to go back for service.
been excellent that's why I continue to go back for service.
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by ironballtx
May 09, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, ironballtx, for choosing Five Star Ford Lewisville. We are grateful for your loyalty and we appreciate having the chance to care for your Ford. Call us any time at 972-221-2900. We are here for you. Best Regards, Kelly Blackwell, General Manager
Service did an excellent job and got it done on time but
the prices were too high.
the prices were too high.
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by JCT
May 09, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello JCT, Your candid feedback is appreciated. We hope to see you again at Five Star Ford Lewisville. Any time you need our Ford advice, please reach Ron and our team at 972-221-2900. Sincerely, Kelly Blackwell, General Manager
I wasn't kept informed because from the beginning, Ron,
my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well;
my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; the work was done in a timely manner. And I'm always appreciative of the little extras provided...car wash, fluids topped off, everything the guys do to make my visit better and easier for me. There were a couple of items that needed to be don, but Ron was very understanding that I couldn't afford to do them for another couple of weeks. There was no pressure to do more than what I could afford. That means a lot!! Love My Ford Dealership!!!
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by Rebecca
Other Employees Tagged:
Annette Congrove, Shuttle Driver - Louis
May 06, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello Rebecca, We love having the chance to help you at Five Star Ford Lewisville. Thank you for endorsing our service team and offering our dealership high marks. Customer satisfaction continues to be a priority. Please stay in touch at 972-221-2900. Best Regards, Kelly Blackwell, General Manager
Service Manager was awesome!
He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence!
He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence!
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by Nicole Brown
Other Employees Tagged:
Both porters for the day. Don on way home and I cannot remember the name of the lovely gentlemen that morning, but he drove 3 of us to Flower Mound and one to Double Oak.
May 03, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello Nicole, Convenience is one of the goals at Five Star Ford Lewisville. Thank you for returning to service your Lincoln with Ron and our techs. Any time we can offer our advice, reach us at 972-221-2900. It will be our pleasure to see you again. Best Regards, Kelly Blackwell, General Manager
My service rep met me when arrived checked my mileage
and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change.
and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change.
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by txleaf
Other Employees Tagged:
Logan Batchelor
, Pete with oil change service team
Apr 30, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello txleaf, On behalf of the Five Star Ford Lewisville service team, thank you for taking the time to endorse our services. Convenience is the goal when you visit. Reach us for your next appointment at 972-221-2900. We look forward to seeing you and your Ford again. Best Regards, Kelly Blackwell, General Manager
Great service is always a hallmark of Five Star Ford
Lewisville. Ron, my service advisor is the best.
Lewisville. Ron, my service advisor is the best.
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by DrsKillian
Other Employees Tagged:
Annette Congrove
Apr 30, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello DrsKillian, Annette, Ron, and our entire Five Star Ford Lewisville staff appreciate the high marks. Keeping you informed about the care of your Ford is important. Reach our team any time at 972-221-2900. We want to address all of your vehicle concerns. Thank you, Kelly Blackwell, General Manager
Very nice Hunter is a dealer there and he is the best I
would highly recommend this place 5 star ford
would highly recommend this place 5 star ford
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by Americanroofing214
Other Employees Tagged:
Sue Bowman,
Zach Nixon
, Annette Congrove, Hunter Liggett, Paul Schroeder, Paul Sears
Apr 26, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, Americanroofing214, for making Five Star Ford Lewisville your auto center. Your recognition of so many of our staff is greatly appreciated, as is your business. When we can be of further help, please reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager
Everything went great, everyone in the service department
was helpful. Annette took care of getting the vehicle back to us as quickly as possible.
was helpful. Annette took care of getting the vehicle back to us as quickly as possible.
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by Ac14renfro
Other Employees Tagged:
Zach Nixon
, Annette Congrove, Paul Sears
Apr 23, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello Ac14renfro, We appreciate your business at Five Star Ford Lewisville. Anytime Annette and the service team can address the care of your Ford, reach us at 972-221-2900. We are always happy to answer your questions. Thank you, Kelly Blackwell, General Manager
Great team.
Quick repair. Was kept informed and appreciated the follow up on the status. Will be back.
Quick repair. Was kept informed and appreciated the follow up on the status. Will be back.
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by JOINERGC
Apr 16, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello JOINERGC, It is great to receive your review of Ron and Five Star Ford Lewisville. Customer satisfaction is a priority at our dealership and we look forward to offering you VIP service again. Please stay in touch at 972-221-2900. Any time you have concerns with your Ford, we want to know. Thank you, Kelly Blackwell, General Manager
The service department was communicative, professional
and fast. Really appreciated them giving me the attention and care that a man would get.
and fast. Really appreciated them giving me the attention and care that a man would get.
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by TK
Other Employees Tagged:
Isaac
Apr 08, 2022 -
Sam Pack's Five Star Ford Lewisville responded
Hello TK, The Five Star Ford Lewisville staff know how important customer communication can be to help with the understanding of vehicle care. We want to continue hearing from you at 972-221-2900 when you have concerns. Keeping you informed and helping you enjoy your Ford is our priority. Thank you for rating your experience and please stay in touch. Best Regards, Kelly Blackwell, General Manager