Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 18

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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rated

282 Reviews

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282 Reviews of Ron Romano

May 08, 2022

Dealership Rating
Employee Rating

From the purchase of my vehicle, my experience has always been excellent that's why I continue to go back for service. More

by ironballtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, ironballtx, for choosing Five Star Ford Lewisville. We are grateful for your loyalty and we appreciate having the chance to care for your Ford. Call us any time at 972-221-2900. We are here for you. Best Regards, Kelly Blackwell, General Manager

May 08, 2022

Dealership Rating
Employee Rating

Service did an excellent job and got it done on time but the prices were too high. More

by JCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello JCT, Your candid feedback is appreciated. We hope to see you again at Five Star Ford Lewisville. Any time you need our Ford advice, please reach Ron and our team at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

May 05, 2022

Dealership Rating
Employee Rating

I wasn't kept informed because from the beginning, Ron, my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annette Congrove, Shuttle Driver - Louis

May 06, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Rebecca, We love having the chance to help you at Five Star Ford Lewisville. Thank you for endorsing our service team and offering our dealership high marks. Customer satisfaction continues to be a priority. Please stay in touch at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

May 03, 2022

Dealership Rating
Employee Rating

Service Manager was awesome! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! More

by Nicole Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Both porters for the day. Don on way home and I cannot remember the name of the lovely gentlemen that morning, but he drove 3 of us to Flower Mound and one to Double Oak.

May 03, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Nicole, Convenience is one of the goals at Five Star Ford Lewisville. Thank you for returning to service your Lincoln with Ron and our techs. Any time we can offer our advice, reach us at 972-221-2900. It will be our pleasure to see you again. Best Regards, Kelly Blackwell, General Manager

April 30, 2022

Dealership Rating
Employee Rating

My service rep met me when arrived checked my mileage and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. More

by txleaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan Batchelor , Pete with oil change service team

Apr 30, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello txleaf, On behalf of the Five Star Ford Lewisville service team, thank you for taking the time to endorse our services. Convenience is the goal when you visit. Reach us for your next appointment at 972-221-2900. We look forward to seeing you and your Ford again. Best Regards, Kelly Blackwell, General Manager

April 29, 2022

Dealership Rating
Employee Rating

Great service is always a hallmark of Five Star Ford Lewisville. Ron, my service advisor is the best. More

by DrsKillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annette Congrove

Apr 30, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello DrsKillian, Annette, Ron, and our entire Five Star Ford Lewisville staff appreciate the high marks. Keeping you informed about the care of your Ford is important. Reach our team any time at 972-221-2900. We want to address all of your vehicle concerns. Thank you, Kelly Blackwell, General Manager

April 25, 2022

Dealership Rating
Employee Rating

Very nice Hunter is a dealer there and he is the best I would highly recommend this place 5 star ford More

by Americanroofing214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Bowman, Zach Nixon , Annette Congrove, Hunter Liggett, Paul Schroeder, Paul Sears

Apr 26, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Americanroofing214, for making Five Star Ford Lewisville your auto center. Your recognition of so many of our staff is greatly appreciated, as is your business. When we can be of further help, please reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 22, 2022

Dealership Rating
Employee Rating

Everything went great, everyone in the service department was helpful. Annette took care of getting the vehicle back to us as quickly as possible. More

by Ac14renfro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Sears

Apr 23, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Ac14renfro, We appreciate your business at Five Star Ford Lewisville. Anytime Annette and the service team can address the care of your Ford, reach us at 972-221-2900. We are always happy to answer your questions. Thank you, Kelly Blackwell, General Manager

April 15, 2022

Dealership Rating
Employee Rating

Great team. Quick repair. Was kept informed and appreciated the follow up on the status. Will be back. More

by JOINERGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello JOINERGC, It is great to receive your review of Ron and Five Star Ford Lewisville. Customer satisfaction is a priority at our dealership and we look forward to offering you VIP service again. Please stay in touch at 972-221-2900. Any time you have concerns with your Ford, we want to know. Thank you, Kelly Blackwell, General Manager

April 07, 2022

Dealership Rating
Employee Rating

The service department was communicative, professional and fast. Really appreciated them giving me the attention and care that a man would get. More

by TK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac

Apr 08, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello TK, The Five Star Ford Lewisville staff know how important customer communication can be to help with the understanding of vehicle care. We want to continue hearing from you at 972-221-2900 when you have concerns. Keeping you informed and helping you enjoy your Ford is our priority. Thank you for rating your experience and please stay in touch. Best Regards, Kelly Blackwell, General Manager

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