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Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 24

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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282 Reviews

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282 Reviews of Ron Romano

December 09, 2021

Dealership Rating
Employee Rating

Great service and explanations as to what their doing and why Word word word word More

by pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 10, 2021

Sam Pack's Five Star Ford Lewisville responded

Pete, Thanks a lot for taking the time to rate Ron and Five Star Ford Lewisville. We look forward to seeing you again for service. Please reach us at 972-221-2900. Happy Holidays, Chuck Lee, Service Director

December 08, 2021

Dealership Rating
Employee Rating

Great service did a good job just little too long waiting need to be faster More

by Cheesewagon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 08, 2021

Sam Pack's Five Star Ford Lewisville responded

Hello Cheesewagon, We know your time is valuable and your patience was appreciated during your service visit at Five Star Ford Lewisville. During your next appointment, please ask for me and I will gladly oversee your vehicle's care. If you would like to reach me beforehand, please do at clee@fordcountry.net or 972-221-2900. Thank you for your loyalty. Sincerely, Chuck Lee, Service Director

December 04, 2021

Dealership Rating
Employee Rating

The customer service was excellent from the beginning until it was time to pick up the car. Jon was very nice at keeping me informed. More

by Rosa Harvey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jon Crutcher

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Dec 06, 2021

Sam Pack's Five Star Ford Lewisville responded

Hello Rosa, Customer communication is important and we are here for you. Any time you need advice from Ron, Jon, or me, we will be ready to answer your call at 972-221-2900. Thank you for taking the time to rate your Five Star Ford Lewisville visit. Thank you, Chuck Lee, Service Director

November 11, 2021

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Employee Rating

Ron Romano is the best service advisor I’ve ever had the pleasure of dealing with. He is completely transparent and if there is an issue he works to resolve it. I’ve been a customer with 5-star since it w More

by Stephengraves627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 11, 2021

Sam Pack's Five Star Ford Lewisville responded

Hello Stephengraves627, Thank you for your long history at Five Star Ford Lewisville. Ron and our staff really appreciate having the chance to help you. When you need our advice or future service, please reach us at 972-221-2900. Thanks again, Chuck Lee, Service Director

November 10, 2021

Dealership Rating
Employee Rating

Ron Romano my service adviser was awesome as always. No one is better than Ron. The shop techs need coaching though as they over inflated my tires again. This has happened multiple times. Please coach t More

by Anachronite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Annette Congrove, Paul Schroeder, Paul Sears

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Nov 11, 2021

Sam Pack's Five Star Ford Lewisville responded

Anachronite, It is great to hear you found working with Ron was awesome. We have noted your comments and will properly address them with our techs. When we can help with future care needs, we look forward to your call at 972-221-2900. Thank you for being a Five Star Ford Lewisville customer. Take Care, Chuck Lee, Service Director

November 06, 2021

Dealership Rating
Employee Rating

Excellent, professional, knowledgeable service at a good price. Service Advisor Ron was friendly and easy to work with. More

by PaulB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max

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Nov 08, 2021

Sam Pack's Five Star Ford Lewisville responded

Hello PaulB, Thank you for choosing the Five Star Ford Lewisville service center. Ron and our team welcome your questions between visits at 972-221-2900. Let us know how we can help you enjoy your ride. Take Care, Chuck Lee, Service Director

November 04, 2021

Dealership Rating
Employee Rating

They always take very good care of my car at Five Star Ford. I never have to wait too long for regular service appointments. They make it easy to maintain my car. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 05, 2021

Sam Pack's Five Star Ford Lewisville responded

Diane, Thank you for continuing to choose Five Star Ford Lewisville for your vehicle needs. On behalf of Ron and our technicians, thank you! We look forward to hearing from you again at 972-221-2900. Take Care, Chuck Lee, Service Director

November 04, 2021

Dealership Rating
Employee Rating

Good service at five star ford as usual. RON ROMANO KNOWS WHAT HE IS DOING. More

by Wor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annette Congrove

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Nov 04, 2021

Sam Pack's Five Star Ford Lewisville responded

Wor, Thanks so much for recognizing Ron and the Five Star Ford Lewisville service team. We want you fully knowledgeable about your vehicle. Between visits, reach us at 972-221-2900. Let us know when you need our advice. Take Care, Chuck Lee, Service Director

November 04, 2021

Dealership Rating
Employee Rating

Have been buying and having cars serviced at Ford Country for over 25 years. Great service. Trust their service department implicitly. Our service advisor Ron Romano is one of the few people I truly trust wi More

by messingy@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan Batchelor, Zach Nixon, Zack Perez

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Nov 04, 2021

Sam Pack's Five Star Ford Lewisville responded

Messingy@att.net, Your loyalty to Five Star Ford Lewisville is very much appreciated. Thank you for endorsing Ron and our technicians. Let us know when you have future concerns with your Edge at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Chuck Lee, Service Director

October 29, 2021

Dealership Rating
Employee Rating

I really appreciate Ron Romano and the Service Techs at Five Star Ford in Lewisville. I noticed that my truck had been driven after the repairs on my Brakes. That 5 mile test drive tells my that they car More

by Tony P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 30, 2021

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tony, for the great star rating for Five Star Ford Lewisville and Ron! If you have any additional needs or questions, we will be more than happy to assist you at 972-2221-2900. Safe travels, Chuck Lee, Service Director

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