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Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 3

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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282 Reviews

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282 Reviews of Ron Romano

February 11, 2024

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Employee Rating

Service department is always attentive and listens to my concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about More

by RepublicArsenal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2024

Sam Pack's Five Star Ford Lewisville responded

RepublicArsenal, We appreciate your loyalty at Five Star Ford Lewisville. Thank you for allowing Ron and our service team the chance to help with your automotive care. We look forward to scheduling future appointments at 972-221-2900. Safe travels! Best regards, Kelly Blackwell, General Manager

February 10, 2024

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Employee Rating

Best Service Manager and Department around. In and out in no time! Always as for Ron to be your Svr Mgr More

by OkiSFDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moe Albasha

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Feb 10, 2024

Sam Pack's Five Star Ford Lewisville responded

OkiSFDoc, We appreciate the opportunity to help with your automotive care at Five Star Ford Lewisville. Your commitment to Ron and our service team is greatly appreciated. Between visits, reach us at 972-221-2900. We look forward to sharing our advice. Thank you, Kelly Blackwell, General Manager

February 06, 2024

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Appreciated the communication throughout the day and the follow-through on the original commitment. Thanks! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Shane Rogers, Paul Sears

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Feb 07, 2024

Sam Pack's Five Star Ford Lewisville responded

Paul, Thank you for recognizing so many of the Five Star Ford Lewisville service team. Communication continues to be a focus. Call us at 972-221-2900 with questions about your Ford any time. We are here to share our knowledge. Best regards, Kelly Blackwell, General Manager

February 03, 2024

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Employee Rating

Over all Ron and service department ( commercial account) had done very good job the way I revealed More

by hvuong1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2024

Sam Pack's Five Star Ford Lewisville responded

Hvuong1948, On behalf of Ron and the Five Star Ford Lewisville fleet service staff, thank you for taking the time to share your review. We want to make certain you are satisfied with all of our service. Don't hesitate to call 972-221-2900 when you need Ron and our tech's advice. Take care, Kelly Blackwell, General Manager

January 31, 2024

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Employee Rating

Great experience with no hassle. I trust these guys and will keep servicing my cars here. More

by Mike V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig stanford

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Feb 01, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mike, for choosing Five Star Ford Lewisville. Your trust in our service team is appreciated. Call us any time you have vehicle concerns at 972-221-2900. We will be waiting for you. Best regards, Kelly Blackwell, General Manager

January 27, 2024

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Zack is always on point the whole service depart is bad xxx always take care of the customer More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Shane Rogers, Paul Sears

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Jan 28, 2024

Sam Pack's Five Star Ford Lewisville responded

Peteyork, Thank you for your loyalty to Zack and the Five Star Ford Lewisville service center. It was our pleasure to assist you, and we are truly thankful for the trust you placed in us. Reach our service team at 972-221-2900 any time you need advice. Safe travels and call us any time. Take care, Kelly Blackwell, General Manager

January 05, 2024

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Employee Rating

We keep coming back due to great experience and service we get from the sales floor to finance and Ron our family service advisor! More

by OkiSFDoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Ruiz , Moe Medina

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Jan 06, 2024

Sam Pack's Five Star Ford Lewisville responded

Congratulations, OkiSFDoc, on your new Ford from Ron and the Five Star Ford Lewisville sales staff. We value your trust and eagerly anticipate the opportunity to serve you again. Whenever you have automotive questions, we hope you reach out to 972-221-2900. Thank you, Kelly Blackwell, General Manager

November 13, 2023

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Employee Rating

Another dealer said they could repair my car unless the error codes it was flashing were actually showing when I brought it in. 5 Star had no problem pulling the codes and fixing the problem right away. Yo More

by GieseckeC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2023

Sam Pack's Five Star Ford Lewisville responded

GieseckeC, We are grateful that you found your way to Five Star Ford Lewisville. Whenever you have issues with your car, we want to hear from you at 972-221-2900. We look forward to providing you with exceptional service in the future! Thank you, Kelly Blackwell, General Manager

November 08, 2023

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Ron Romano, has always taken care of the vehicles. Always gets returned in a timely manner. More

by hrpaintingdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2023

Sam Pack's Five Star Ford Lewisville responded

Hrpaintingdfw, We appreciate knowing Ron and the Five Star Ford Lewisville service team served you well. Keeping your Ford running well and making certain you are informed is the goal. Between visits, don't hesitate to call 972-221-2900 with additional questions. We are here for you. Thank you, Kelly Blackwell, General Manager

November 04, 2023

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Employee Rating

Ron Romano does a great job as a service writer at Sam Pack Ford. I live out of town and bring vehicles there when I am visiting. More

by bobrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2023

Sam Pack's Five Star Ford Lewisville responded

Bobrich, We greatly appreciate your positive feedback regarding Ron Romano's service at Sam Pack Ford in Lewisville. It's wonderful to hear that you trust him with your vehicles when you're visiting. We are committed to providing top-notch service, and Ron is a valuable member of our team. When you are back in town, if you have any more automotive needs, please feel free to reach out to 972-221-2900. Thank you, Kelly Blackwell, General Manager

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