This my first experience with your mobile service and I
will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected.
will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected.
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by Ronlentz
Other Employees Tagged:
Cynthia
Mar 31, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Ronlentz, Thanks for choosing Five Star Ford Lewisville's mobile service. It is great to know you were satisfied with our personal services. In the future, when we can assist you at your home or office, reach us at 972-221-2900. We will gladly schedule a convenient visit with you. Best Regards, Kelly Blackwell, General Manager
Ron Romano, my service writer called me and kept me
updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer th
updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer than expected. He worked with the extended warranty company and got multiple repairs done in a single visit. It's a Ford F150, so it wasn't anything major.
My only suggestion would be to return my vehicle, while parts are on order, considering the length of time it takes to get some items.
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by C Wesson
Service Price Transparency
Mar 30, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Hello C Wesson, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you so much for your great feedback. We are here to help you stay knowledgeable about your F-150. Count on our advice any time at 972-221-2900. We appreciate you and your business. Take Care, Kelly Blackwell, General Manager
I am very satisfied with the service I received.
. please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much
. please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much
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by Elizabeth Clewis
Service Price Transparency
Mar 28, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Elizabeth, Thank you so much for endorsing Five Star Ford Lewisville and the many staff members. We are grateful to be your auto center. It will be great to hear from you at 972-221-2900 to let us know when we will see you again. Your kind words and loyalty are appreciated. Sincerely, Kelly Blackwell, General Manager
I drive 35-40 minutes to 5 Star Ford in Lewisville.
TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent
TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent job!
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by Jesurber
Service Price Transparency
Mar 28, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Jesuber, We value the opportunity to help you at Five Star Ford Lewisville. Between visits, we encourage you to contact Ron and our team at 972-221-2900 when vehicle questions arise. Keeping you knowledgeable about your Ford is a priority. Thank you for the kind review! Take Care, Kelly Blackwell, General Manager
They were busy but they were still fast with my car and
kept me updated on the progress and even looked for an extra part for my license plate that I was missing.
kept me updated on the progress and even looked for an extra part for my license plate that I was missing.
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by RoxyBB
Service Price Transparency
Mar 27, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Hello RoxyBB, It is always great to hear from our valued Five Star Ford Lewisville service customers. When Ron and our techs can help with future car care, we hope to hear from you at 972-221-2900. Your driving comfort and safety are important to us. Thank you, Kelly Blackwell, General Manager
Ron Romano was my Service contact.
He was very helpful and always had a helpful fil and pleasant manner when talking and communicating by text. The staff and support people I encounter
He was very helpful and always had a helpful fil and pleasant manner when talking and communicating by text. The staff and support people I encountered were also on the ball and helpful. I highly recommend working with this Sam Pack location and this staff.
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by Jayarter
Service Price Transparency
Other Employees Tagged:
Zach Nixon
, Paul Schroeder, Paul Sears
Mar 26, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, Jayarter, for taking the time to rate the Five Star Ford Lewisville service staff. We hope you count on us again. Reach us anytime at 972-221-2900. We are here to address all of your Ford questions. Take Care, Kelly Blackwell, General Manager
Service performed as expected.
Staff courtesy excellent. Ron Romano excellent to deal with and helped me understand back order parts situation.
Staff courtesy excellent. Ron Romano excellent to deal with and helped me understand back order parts situation.
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by randywilliams
Service Price Transparency
Other Employees Tagged:
Lewis, courtesy driver
Mar 23, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Hello Randy, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you for your great endorsement. As we continue to deal with parts issues, we appreciate your understanding of the situation. We hope you call on us again at 972-221-2900 for your Ford's care. Thanks again, Kelly Blackwell, General Manager
The advisor, Ron, is always great to work with and
explains everything very well; friendly and efficient
explains everything very well; friendly and efficient
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by Lsray4us
Service Price Transparency
Mar 18, 2023 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, Lsray4us, for choosing Five Star Ford Lewisville. Ron is a great source of knowledge and your questions are always welcome at 972-221-2900. Enjoy your Ford! Best Regards, Kelly Blackwell, General Manager
I appreciate all Ron does for me and taking care of
everything and keeping me updated.
everything and keeping me updated.
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by Jcox
Service Price Transparency
Mar 17, 2023 -
Jcox responded
Great customer service!
Very professional.
Ron Romano did a great job explaining what I needed done and helping through the process.
Ron Romano did a great job explaining what I needed done and helping through the process.
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by RandyT
Service Price Transparency
Mar 13, 2023 -
Sam Pack's Five Star Ford Lewisville responded
RandyT, Any time you need Ron's advice, please reach him and our service team at 972-221-2900. We appreciate the chance to help with the care of your Ford at Five Star Ford Lewisville. Safe travels and call on our service team any time. Thank you, Kelly Blackwell, General Manager