Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 7

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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282 Reviews

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282 Reviews of Ron Romano

March 31, 2023

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Employee Rating

This my first experience with your mobile service and I will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected. More

by Ronlentz
Recommend Dealer
Yes

Other Employees Tagged: Cynthia

Mar 31, 2023

Sam Pack's Five Star Ford Lewisville responded

Ronlentz, Thanks for choosing Five Star Ford Lewisville's mobile service. It is great to know you were satisfied with our personal services. In the future, when we can assist you at your home or office, reach us at 972-221-2900. We will gladly schedule a convenient visit with you. Best Regards, Kelly Blackwell, General Manager

March 30, 2023

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Employee Rating

Ron Romano, my service writer called me and kept me updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer th More

by C Wesson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello C Wesson, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you so much for your great feedback. We are here to help you stay knowledgeable about your F-150. Count on our advice any time at 972-221-2900. We appreciate you and your business. Take Care, Kelly Blackwell, General Manager

March 28, 2023

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Employee Rating

I am very satisfied with the service I received. . please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much More

by Elizabeth Clewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Batchelor, Kenneth Burke, Zach Nixon , Justin Compton, Patsy Dowdy, Daryn Harkins, Hunter Liggett, Paul Schroeder, Paul Sears, Chuck Lee

Mar 28, 2023

Sam Pack's Five Star Ford Lewisville responded

Elizabeth, Thank you so much for endorsing Five Star Ford Lewisville and the many staff members. We are grateful to be your auto center. It will be great to hear from you at 972-221-2900 to let us know when we will see you again. Your kind words and loyalty are appreciated. Sincerely, Kelly Blackwell, General Manager

March 27, 2023

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I drive 35-40 minutes to 5 Star Ford in Lewisville. TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent More

by Jesurber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Batchelor, Kenneth Burke , Tom Andrews, Tom Martin

Mar 28, 2023

Sam Pack's Five Star Ford Lewisville responded

Jesuber, We value the opportunity to help you at Five Star Ford Lewisville. Between visits, we encourage you to contact Ron and our team at 972-221-2900 when vehicle questions arise. Keeping you knowledgeable about your Ford is a priority. Thank you for the kind review! Take Care, Kelly Blackwell, General Manager

March 26, 2023

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Employee Rating

They were busy but they were still fast with my car and kept me updated on the progress and even looked for an extra part for my license plate that I was missing. More

by RoxyBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello RoxyBB, It is always great to hear from our valued Five Star Ford Lewisville service customers. When Ron and our techs can help with future car care, we hope to hear from you at 972-221-2900. Your driving comfort and safety are important to us. Thank you, Kelly Blackwell, General Manager

March 26, 2023

Dealership Rating
Employee Rating

Ron Romano was my Service contact. He was very helpful and always had a helpful fil and pleasant manner when talking and communicating by text. The staff and support people I encounter More

by Jayarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon , Paul Schroeder, Paul Sears

Mar 26, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jayarter, for taking the time to rate the Five Star Ford Lewisville service staff. We hope you count on us again. Reach us anytime at 972-221-2900. We are here to address all of your Ford questions. Take Care, Kelly Blackwell, General Manager

March 23, 2023

Dealership Rating
Employee Rating

Service performed as expected. Staff courtesy excellent. Ron Romano excellent to deal with and helped me understand back order parts situation. More

by randywilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lewis, courtesy driver

Mar 23, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Randy, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you for your great endorsement. As we continue to deal with parts issues, we appreciate your understanding of the situation. We hope you call on us again at 972-221-2900 for your Ford's care. Thanks again, Kelly Blackwell, General Manager

March 17, 2023

Dealership Rating
Employee Rating

The advisor, Ron, is always great to work with and explains everything very well; friendly and efficient More

by Lsray4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Lsray4us, for choosing Five Star Ford Lewisville. Ron is a great source of knowledge and your questions are always welcome at 972-221-2900. Enjoy your Ford! Best Regards, Kelly Blackwell, General Manager

March 17, 2023

Dealership Rating
Employee Rating

I appreciate all Ron does for me and taking care of everything and keeping me updated. More

by Jcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2023

Jcox responded

Great customer service!

March 12, 2023

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Employee Rating

Very professional. Ron Romano did a great job explaining what I needed done and helping through the process. More

by RandyT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Sam Pack's Five Star Ford Lewisville responded

RandyT, Any time you need Ron's advice, please reach him and our service team at 972-221-2900. We appreciate the chance to help with the care of your Ford at Five Star Ford Lewisville. Safe travels and call on our service team any time. Thank you, Kelly Blackwell, General Manager

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