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Ron Romano
Ron Romano at Sam Pack's Five Star Ford Lewisville

Ron Romano | Page 8

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews
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282 Reviews

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282 Reviews of Ron Romano

March 12, 2023

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Employee Rating

Only trust this dealership. It's nice when they know you by name/face. Love the text updates too from the actual guy/girl you're working with. More

by Noslowgt2
Recommend Dealer
Yes

Other Employees Tagged: Pete

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Mar 13, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Noslowght2, Communication is key to helping our Five Star Ford Lewisville customers stay informed about their vehicle's care. Reach Ron and Pete any time you have questions at 972-221-2900. We look forward to keeping you comfortable in your Ford. Thank you for your kind feedback, Kelly Blackwell, General Manager

March 12, 2023

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Employee Rating

Dealing with car dealers isn’t my favorite thing. However, the reps were pleasant and kept me in the loop. I didn’t feel pressured or pushed into extra services. My car was ready by the estimated tim More

by ChrisG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, ChrisG! We appreciate your feedback and business in the Five Star Ford Lewisville service center. Reach Ron and our techs at 972-221-2900 when you need care advice. We want you knowledgeable and safe in your Ford. Best Regards, Kelly Blackwell, General Manager

March 11, 2023

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Employee Rating

Sam pack delivers outstanding service as always. Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership More

by candcallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Batchelor , The head cashier did an outstanding job in quickly correcting an error. Parts people are always knowledgeable and friendly.

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Mar 12, 2023

Sam Pack's Five Star Ford Lewisville responded

Candcallen, It is great to hear you found your Five Star Ford Lewisville service experience a good one. Thank you to you and your family for making us your go-to dealership. We will continue to focus on making certain every time you visit you are well taken care of. Let us know when we will have the pleasure to see you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

March 10, 2023

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Employee Rating

Ron and the team did an awesome job as always. I always bring my fords to 5 Star of Lewisville Thank you More

by dfrevert172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 09, 2023

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Employee Rating

5 stars because the work was done well even if it took much longer than expected. Ride home was provided and return offered. More

by rlborger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2023

Sam Pack's Five Star Ford Lewisville responded

Rlborger, Thank you for recognizing Ron and the Five Star Ford Lewisville service department. We want to make caring for your Ford easy. When you need us again, please give Ron and our team a call at 972-221-2900. We will be waiting to help. Sincerely, Kelly Blackwell, General Manager

March 08, 2023

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Employee Rating

Ron Romano is a consummate professional! He is honest and trustworthy. I always know I can count on him for sound and exact solutions. He is THE reason I come back to this dealership! More

by tlspector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

Sam Pack's Five Star Ford Lewisville responded

Tlspecter, Always count on Ron and the Five Star Ford Lewisville service department for the care of your Dodge. Between visits, reach Ron at 972-221-2900 when you have vehicle care questions. We appreciate you and your business. Thank you, Kelly Blackwell, General Manager

March 08, 2023

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Employee Rating

Ron Romano is by far the best at what he does. I always receive great communication, honest timelines, and is excellent at diagnosing issues in advance. More

by Brian Dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Brian, It is great to hear you find working with Ron and the Five Star Ford Lewisville service department efficient and informative. We welcome the opportunity to address your future vehicle care at 972-221-2900. Thank you for your review and business. Best Regards, Kelly Blackwell, General Manager

March 08, 2023

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Employee Rating

Ron took care of my truck as a professional. Great job! Definitely will take my truck to Ron for all my service needs. More

by Anthony Chadwick Kestler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Anthony, for choosing Five Star Ford Lewisville. We look forward to seeing you and your truck again. Reach Ron at 972-221-2900 to schedule your next appointment or when you need his advice. Safe travels, Kelly Blackwell, General Manager

March 08, 2023

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Employee Rating

The tech was very knowledgeable and explained what he was doing and why. Very detailed. More

by Willieharrison2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon

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Mar 08, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Willieharrison2009, Helping you care for your Ford is our pleasure and our service team appreciates the chance to share knowledge with our valued Five Star Ford Lewisville guests. Call on us any time at 972-221-2900. We want you informed and comfortable in your vehicle. Thank you for rating your service experience. Sincerely, Kelly Blackwell, General Manager

March 03, 2023

Dealership Rating
Employee Rating

The service us great and believe me after the experience I had at Grand Prairie Ford holds no candle to 5 Star Ford More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2023

Sam Pack's Five Star Ford Lewisville responded

Rhona, Thank you so much for rating your service visit at Five Star Ford Lewisville. We hope you continue to use our service center for future care needs. Reach Ron and our techs any time at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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