Ron Sjahfiedin | Page 17

I have always and will continue to recommend Falmouth Toyota to anyone looking for a car, new or used. Each staff person is invested in what goes on within Toyota. I purchased my first car there over 2 Toyota to anyone looking for a car, new or used. Each staff person is invested in what goes on within Toyota. I purchased my first car there over 20 years ago and will not go anywhere else, because of the customer service recieved each and every time. During this recent transaction; I had a budget to stay within; a specific size vehichle I needed and Matt Murphy made the numbers work, while Ron showed me the car. I had an idea of what I was looking for and Matt found the vehicle that fit my needs for the long term and within my budget. While waiting to sign the papers to pick up the new vehicle other people within the dealership offered my coffee/tea and a seat. They made conversation; it did not matter that I was not working directly with them; it was about customer service. Over the years, in working with the shop team; they are just as great. They are what keep me coming back. Toni, years ago said to me there are only a few things in life you need a few good friends and a good honest mechanic. He was right, all the service on my vehicles over the years has been with Falmouth Toyota, unless they recommend it be done elsewhere. People say the price you pay a the dealership for service is higher than at the local mechanic. My answer to that is Falmouth Toyota is my local mechanic, they know my car, they don't over charge me and they are on time and reliable. The team a Falmouth Toyota understand that customer service is the key. I plan on buying my next car there also and I will continue to have all the service done on both the cars I own there. More

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I can always trust the team at Falmouth Toyota to give me great service. They always exceed my expectations and are great to work with great service. They always exceed my expectations and are great to work with More

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I have been a customer with Falmouth Toyota for 11 yrs. The service has been great and I had my wife purchased a 2010 Prius two years ago. She is pleased. I will enjoy my new 2012 Tacoma and continue se The service has been great and I had my wife purchased a 2010 Prius two years ago. She is pleased. I will enjoy my new 2012 Tacoma and continue service with you. Thanks More

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Have purchased my now third vehicle from Falmouth Toyota and they continue to meet and exceed all expectations I have when purchasing a vehicle, particularly my favorite car - a Toyota and they continue to meet and exceed all expectations I have when purchasing a vehicle, particularly my favorite car - a Toyota More

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Even though I was an out of state buyer, Ron Sjahfieldin the sales person was helpful discriptive and never once tried any pressure sales tactics. In fact no one at this dealership did! Even though I was the sales person was helpful discriptive and never once tried any pressure sales tactics. In fact no one at this dealership did! Even though I was at the dealership pricing a new Toyota van ron pointed out that they were getting a 2010 van in from a lease and would I be interested in it. I did look at it and because of how Peter Cavicchi and Ron handled the negotiations I bought the vehicle. I would highly recommend this dealership for anyone looking for a new or used vehicle. I found them to be honest, up front, no pressure, first class operation! Ron Kapraszewski More

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Best Toyota dealership we have dealt with so far. Quick to respond to email inquiry. Gave us a great price on new car. Trade not so good. to respond to email inquiry. Gave us a great price on new car. Trade not so good. More

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I had a great experience with Falmouth Toyota. Ron was very friendly and made me feel very comfortable. He showed me a lot of options and helped me find the perfect car for me. very friendly and made me feel very comfortable. He showed me a lot of options and helped me find the perfect car for me. More

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We came to your dealership with the idea of replacing a 2005 Avalon with a newer SUV with lower mileage. We had in mind a Lexus RX 350 we'd seen in an email from your dealership; we'd purchased the Avalon 2005 Avalon with a newer SUV with lower mileage. We had in mind a Lexus RX 350 we'd seen in an email from your dealership; we'd purchased the Avalon a few years ago when auto dealers were accepting "clunkers" in trade. We were looking for a vehicle that we could drive (in comfort) to Florida next winter. We drove the Lexus and really liked it, but we couldn't accept the difference between what you'd give for the Avalon and what we'd have to pay for the Lexus. As we talked to Ron he explained that we could get both comfort and mileage and cargo space with a generation 3 Prius. Maureen drove one while I rode in the back seat. She loved the drivability of the Prius and I was most impressed with the amount of legroom and headroom in this hybrid. It had all the bells and whistles we were looking for except power seats and because it had been a lease car it bore very low mileage and the price with trade-in was a lot more in line with what we wanted to spend out-of-pocket. Falmouth Toyota noted that the auto had a defective rear bumper, gave us a loaner and replaced the bumper with a brand new factory produced bumper. It couldn't have been any easier! Friendly, helpful sales and service. More impressive now than when we'd originally purchased the Avalon in 2009. Convenient location on Rte 28 too. No hassles. More

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We have purchased several vehicles from this dealership in the past but this was the best experience. No haggling over price; just a wonderful experience. It was nice to deal with Ron again; Matt made su in the past but this was the best experience. No haggling over price; just a wonderful experience. It was nice to deal with Ron again; Matt made sure we were well taken care of and introduced us to the service person-Taylor who was very pleasant and efficient. The finance manager was quick and efficient and all made sure we were able to pick the vehicle up quickly. More

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I have just purchased a new 2012 Toyota RAV4 from Ron Sjahfiedin, sales representative at Falmouth Toyota. From the moment I walked in the door, Ron was there to greet me, and my immediate reaction whic Sjahfiedin, sales representative at Falmouth Toyota. From the moment I walked in the door, Ron was there to greet me, and my immediate reaction which proved to me correct, was that he was dedicated to providing the highest quality customer service. When we sat down and I described the vehicle that I was looking for, Ron had all the answers to my questions. As the discussion continued, Ron showed the highest level of professionalism, and we even managed to have some humorous moments. He is a very friendly person. As we discussed new vehicle price and trade-in allowance, the discussion continued along the same high level of professionalism on Ron's part. When I took delivery of the new RAV4, there was Ron wiping off the " dust" from my old plates. I have never seen that before, and it impressed me so much. It was simply one of the best new car buying experiences that I have ever had. The Toyota parent corporation, and Falmouth Toyota, are very fortunate to have a person with his valuable talents on their staff. The over all experience was outstanding! Dr. W. J. Staudenmayer More

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