Ron Torres | Page 2

I brought my car in last Monday for service and paid $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light ca $1,200. By Friday, I was told it was ready for pickup. However, I didn’t even make it to the corner before the car stalled, the check engine light came on, and every warning light on the dashboard lit up. I was then told there was an additional issue that would cost $2,000 to repair, but the dealer offered to cover most of it as goodwill, leaving me with $360 out of pocket. I was assured the repairs would be complete and the car ready by Saturday morning. After calling multiple times and leaving messages with no response, I took an Uber to the dealership. Only then did Chris arrange a loaner vehicle something I was initially told wasn’t available because the part still hadn’t arrived. I was later told the car would be ready Tuesday, but on Monday I got a call saying it was finished. When I picked it up, I immediately noticed a strong radiator fluid smell. Chris assured me everything was fine, but by Tuesday afternoon, the car began leaking fluid and having starting issues. I returned it Wednesday morning and waited 2.5 hours, only to be told nothing was wrong. Later that same day, as I left work, the car struggled to start again and the check engine light came back on. When I returned to the dealership around 5:30–6:00 p.m., I was told no rental or loaner was available. After speaking with Service Manager Ron Torres, I was finally provided a loaner. The next day, I received a text from Chris that my car was ready yet again. At this point, I was extremely frustrated. In the span of two weeks, I had to visit the dealership more than six times, lost over eight hours of my time, and dealt with repeated issues that should have been addressed during the initial repair. More

by nelvangonzalez Verified Customer Verified Customer

Report | Print

Still waiting for delears manager to call me it has being a week already and nothing, a week already and nothing, More

by Dayanavaldivia Verified Customer Verified Customer

Report | Print

Awful, horrible experiences each time and this makes it the 6th time to repair the same issue!!!! the 6th time to repair the same issue!!!! More

by M.INGLIS227 Verified Customer Verified Customer

Report | Print

Eddy was fantastic to work with—professional, knowledgeable, and very attentive. He took the time to explain everything clearly and made the whole process smooth and stress-free. Great customer s knowledgeable, and very attentive. He took the time to explain everything clearly and made the whole process smooth and stress-free. Great customer service from start to finish! More

by Andy Vo Verified Customer Verified Customer

Report | Print

Very good service, they resolved my problems quickly and efficiently. I recommend them good vibes efficiently. I recommend them good vibes More

by Carlos Diaxaleman Verified Customer Verified Customer

Report | Print

Our needs were met in a timely manner. The staff were friendly and accommodating. We had slight issues after the repair and we were immediately brought back in and taken care of. The staff were friendly and accommodating. We had slight issues after the repair and we were immediately brought back in and taken care of. More

by aliciaford Verified Customer Verified Customer

Report | Print

Incredibly dishonest. I took my Jeep Cherokee to have the battery replaced under parts and labor warranty and I was advised that the battery cable was bad and needed repla I took my Jeep Cherokee to have the battery replaced under parts and labor warranty and I was advised that the battery cable was bad and needed replacement. I requested the old parts. I was charged $477.47. Noticing no cable was left as requested. I returned to the service manager to inquire. The battery had been replaced with no service charge as it was under warranty but I was charged for the cable parts and labor. Speaking with the tech, he admitted the cable did not need replacement and he had not done so. I requested a refund and the Assistant Service maager Ron Torres reduely refused. He stated that I should know deceptive business practices. His father was also a physician and overbilled people all the time. I informed him Not once had I ever overbilled. He threw the invoice at me and walked away. I reached out to the General Manager, Josh Clinton who refunded the service charge but refused to refund the cost of the part that was never installed. More

Report | Print

Excellent i recommend, good service , attention, friendly, funny, versatile and etc. 100 % guaranteed in all departments friendly, funny, versatile and etc. 100 % guaranteed in all departments More

by c.damiron Verified Customer Verified Customer

Report | Print

Made multiple calls over 4 days. Never returned one of them. I had to show up and find my service advisor that had no idea my truck was there. I made an appointment, and called the s Never returned one of them. I had to show up and find my service advisor that had no idea my truck was there. I made an appointment, and called the service number to let them know my truck was there. More

by jasonwayne74 Verified Customer Verified Customer

Report | Print

Cape Coral Crysler took care of my my mechanical needs. I highly recommend their service team I highly recommend their service team More

by JOHN@EDISONMTGPROS.COM Verified Customer Verified Customer

Report | Print