Ronan Wood | Page 14

Locked my keys in my trunk on an Army base. I called the 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex helped and hooked me up with his lead service tech, Scott, who got the car unlocked and trunk opened. Scott and I talked for a few minutes about some things to be aware of with my new (to me) purchase, and really was extremely personable and professional. This was all done at 5:10 at the very end of their work day. I really appreciate the professionalism from every staff member who assisted me with this headache. This isn’t my first Mercedes, but it is the first Mercedes I have owned that is new enough to justify taking it to a dealership for service. These guys definitely earned my business and loyalty as a customer. The tow truck driver they contracted to get my vehicle was also top notch and provided great service and interaction. MB of Annapolis really has excelled with providing amazing customer service. I will be back to get routine maintenance done on my car for sure. I have been looking at picking up some AMG style wheels, as well as a few minor modifications. If I can’t do the work myself, I will be coming back here for that as well. More

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Everyone at this dealership was very friendly especially Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class More

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Ronan’s the man! Super stoked to have met him and worked with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased More

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Ronan was attentive to the problems I had with my car. He and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. H and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. He is now my go to Mercedes Benz service provider. More

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They did understood and analyzed properly. Then provided my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool More

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Service is A-1. Not only did they have me in and out quickly, you can ammend your auto service through text. How about that? Comp. rental and carwash. It's a very clean facility housing upbeat staff. G quickly, you can ammend your auto service through text. How about that? Comp. rental and carwash. It's a very clean facility housing upbeat staff. Go see them! More

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