Ronan Wood | Page 14

Ronan is my second advisor I've worked with. I worked in Customer Service for over 25 years and I have a very high standard and expectation when I have an issue as the Customer. Ronan exceeded my expectat Customer Service for over 25 years and I have a very high standard and expectation when I have an issue as the Customer. Ronan exceeded my expectation. He did it with patience, a listening ear and a confident response and resolution. I was extremely upset and prepared to escalate my concern before I arrived. You can offer training to try and offer the best Customer Service experience possible, but you can't train posture and body language, tone....all important factors in creating a great experience. Ronan has these qualities and I appreciate you having him with Mercedes. Keep him. Dwayne Huggins More

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Ronan is fantastic. Knows his stuff and gave good advice on maintenance items. I will definitely come back for service again. Timely status texts were most helpful. advice on maintenance items. I will definitely come back for service again. Timely status texts were most helpful. More

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My first time at this service center with my new to me E class Ronan was very friendly and very patient with me explaining the service process and a few features I didn’t even know my car had class Ronan was very friendly and very patient with me explaining the service process and a few features I didn’t even know my car had More

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Ronan was great very knowledgeable very helpful. Kept me in the loop during the repair process from checking too quoting till I picked up my car will definitely be back in the loop during the repair process from checking too quoting till I picked up my car will definitely be back More

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Ronan is the most helpful and professional advisor I’ve had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to or stupid in anyway! Thank you for being so amazingly helpful! More

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Locked my keys in my trunk on an Army base. I called the 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex helped and hooked me up with his lead service tech, Scott, who got the car unlocked and trunk opened. Scott and I talked for a few minutes about some things to be aware of with my new (to me) purchase, and really was extremely personable and professional. This was all done at 5:10 at the very end of their work day. I really appreciate the professionalism from every staff member who assisted me with this headache. This isn’t my first Mercedes, but it is the first Mercedes I have owned that is new enough to justify taking it to a dealership for service. These guys definitely earned my business and loyalty as a customer. The tow truck driver they contracted to get my vehicle was also top notch and provided great service and interaction. MB of Annapolis really has excelled with providing amazing customer service. I will be back to get routine maintenance done on my car for sure. I have been looking at picking up some AMG style wheels, as well as a few minor modifications. If I can’t do the work myself, I will be coming back here for that as well. More

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Everyone at this dealership was very friendly especially Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class More

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Ronan’s the man! Super stoked to have met him and worked with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased with him! This dealership is extremely welcoming. An overall wonderful experience. Could not be more pleased More

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Ronan was attentive to the problems I had with my car. He and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. H and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. He is now my go to Mercedes Benz service provider. More

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They did understood and analyzed properly. Then provided my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool More

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