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Ronan Wood
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136 Reviews
136 Reviews
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136 Reviews of Ronan Wood
August 07, 2021
Ronan was excellent! Super professional, caring, and quick. He figured out what was wrong and fixed it immediately. Mercedes is lucky to have him. I’ll be confident taking my car back to Ronan in the fu quick. He figured out what was wrong and fixed it immediately. Mercedes is lucky to have him. I’ll be confident taking my car back to Ronan in the future. More
by Vcasasanto
Other Employees Tagged: Parts guy
Helpful 
August 04, 2021
My service advisor, Ronan Wood, was friendly, knowledgeable, efficient and honest. He answered all my questions and gave outstanding service. I highly recommend him! I will return to him for my f knowledgeable, efficient and honest. He answered all my questions and gave outstanding service. I highly recommend him! I will return to him for my future vehicle needs. More
by Cparr58
July 30, 2021
Sean was amazing! He was very friendly. He provided excellent service. He was extremely knowledgeable and able to answer all questions I had for him! I would HIGHLY recommend him to anyone! excellent service. He was extremely knowledgeable and able to answer all questions I had for him! I would HIGHLY recommend him to anyone! More
by Bmshehade
July 29, 2021
Excellent people skills. Excellent service. Friendly, technically knowledgeable, patient, thorough. Able to answer questions without explaining the laws of thermodynamics. advice/recommendations are give technically knowledgeable, patient, thorough. Able to answer questions without explaining the laws of thermodynamics. advice/recommendations are given with reason and logic. More
by mwdef
July 02, 2021
Ronan is my second advisor I've worked with. I worked in Customer Service for over 25 years and I have a very high standard and expectation when I have an issue as the Customer. Ronan exceeded my expectat Customer Service for over 25 years and I have a very high standard and expectation when I have an issue as the Customer. Ronan exceeded my expectation. He did it with patience, a listening ear and a confident response and resolution. I was extremely upset and prepared to escalate my concern before I arrived. You can offer training to try and offer the best Customer Service experience possible, but you can't train posture and body language, tone....all important factors in creating a great experience. Ronan has these qualities and I appreciate you having him with Mercedes. Keep him. Dwayne Huggins More
by Dwayne
Other Employees Tagged: Terrence the Porter always offers a great Customer experience for me.
July 01, 2021
Ronan is fantastic. Knows his stuff and gave good advice on maintenance items. I will definitely come back for service again. Timely status texts were most helpful. advice on maintenance items. I will definitely come back for service again. Timely status texts were most helpful. More
by sabernar
June 30, 2021
My first time at this service center with my new to me E class Ronan was very friendly and very patient with me explaining the service process and a few features I didn’t even know my car had class Ronan was very friendly and very patient with me explaining the service process and a few features I didn’t even know my car had More
by E350
June 28, 2021
Ronan was great very knowledgeable very helpful. Kept me in the loop during the repair process from checking too quoting till I picked up my car will definitely be back in the loop during the repair process from checking too quoting till I picked up my car will definitely be back More
by 560SL
June 28, 2021
Ronan is the most helpful and professional advisor I’ve had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to or stupid in anyway! Thank you for being so amazingly helpful! More
by AshleyStarr
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