I was made to feel that my thoughts on the price and
service did not matter spent over four hours at the dealership after a deal was made they forgot I was there and didn’t seem to care that they took a
service did not matter spent over four hours at the dealership after a deal was made they forgot I was there and didn’t seem to care that they took away time with my children on my nine month, pregnant wife who is home alone sales person was not empathetic or sympathetic and when I left something in the car and asked to get it back the next time they did not care. They also messed up on the price and didn’t have the right incentives and try to claim I was wrong.
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by Eric vanderham
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Judd
, Jeremy Stroot
May 23, 2023 -
Rivard Buick GMC responded
This is not the type of experience we seek to provide, Eric. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I really liked the service and the way I was treated , I
recommend it to other people , and the quality of services and vehicles
recommend it to other people , and the quality of services and vehicles
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by carlosaldrin
Verified Customer
Verified Customer
Apr 19, 2023 -
Rivard Buick GMC responded
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else.
Sincerely,
Troy Guidash
t.guidash@rivardbuickgmc.com
N0t carring.
not helpful.slow,too much waiting,no answers,nothingexplained,more than two hours sitting alone bad job preping car
not helpful.slow,too much waiting,no answers,nothingexplained,more than two hours sitting alone bad job preping car
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by nmcpherson3
Verified Customer
Verified Customer
Mar 31, 2023 -
Rivard Buick GMC responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Very courteous, polite, very helpful and listen to what I
was looking for. The car ride nice
was looking for. The car ride nice
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by CATHYAJOHNSON58
Verified Customer
Verified Customer
Mar 16, 2023 -
Rivard Buick GMC responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I was very happy with my truck purchase at Revard.
From the beginning my time was taken seriously and everything was made clear. My salesman Ronell was very good at communication, answering any questi
From the beginning my time was taken seriously and everything was made clear. My salesman Ronell was very good at communication, answering any questions that I needed and helping me make decisions with giving me correct, and good information promptly.
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by oceanrunr
Verified Customer
Verified Customer
Mar 15, 2023 -
Rivard Buick GMC responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I had a pleasant experience purchasing the car.
The dealer was very helpful and answered all my questions.
The dealer was very helpful and answered all my questions.
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by Alexiamcl1982
Verified Customer
Verified Customer
Mar 13, 2023 -
Rivard Buick GMC responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Great experience second vehicle bought from rivard.
Nick and staff made sure we were taken care of.
Nick and staff made sure we were taken care of.
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by tonytruckdriver08
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Ricketts
Mar 07, 2023 -
Rivard Buick GMC responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Ronnell was Great!
Thank you for helping us in getting the car we wanted. Thanks
Thank you for helping us in getting the car we wanted. Thanks
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by rbeals7
Verified Customer
Verified Customer
Jan 24, 2023 -
Rivard Buick GMC responded
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Ronnell's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Absolutely, low end sales person!
All he seemed to care about was his commission, no care for the client or our needs. No way or form trying to meet our needs. Raised his voice, rude
All he seemed to care about was his commission, no care for the client or our needs. No way or form trying to meet our needs. Raised his voice, rude and very obnoxious. Would not recommend to anyone!
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by delarosae45
Verified Customer
Verified Customer
Jan 20, 2023 -
Rivard Buick GMC responded
The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Jan 26, 2023 -
delarosae45 responded
Hello. I appreciate your reply and your apology. Mr. Williams did not listen to what we wanted in fact was very rude and had a bad demeanor throughout the whole process. Not only was the incorrect paperwork filed but the headache and time wasted trying to fix it. Advised what we wanted exactly, keep over speaking things like “this is the way it is” nothing can be changed in the paperwork. Which obviously we knew was not true as we have purchased cars before, in fact purchased all our cars from there without any issue before. Also, made offers such as free oils changes for a year, never received that commitment. You hear sales people lie, didn’t relate until this experience. Really does matter who you’re working with and how much they are willing to go the extra mile or even do their job with passion. On the contrary, threaten me there was no going van on the deal as he had already spent “overtime” and want letting this commission go away. Despite his bad attitude, he raised his voice at my wife where she left the building without HER new car because of the disrespect given. Feel free to give me or my wife a call we would be more than willing to give details of that horrific day that cost us lots of money for something that just make us angry looking at.
Ronelle did an awesome job throughout the entire
experience. We only purchase our cars from Rivard Buick GMC, and Ronelle gave us that exceptional, family service that we're accustomed to.
experience. We only purchase our cars from Rivard Buick GMC, and Ronelle gave us that exceptional, family service that we're accustomed to.
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by cburgess
Other Employees Tagged:
Steven Royall
Jan 13, 2023 -
Rivard Buick GMC responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
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7 yrs, 6 mos
