Ronnie Nesbitt | Page 3

This dealership is the worst they were supposed to rotate my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never go my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never got back to me. Nobody seems to care at this dealership sell the car and leave you. More

by aidestefano Verified Customer Verified Customer

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They were AWESOME, and they were helpful to my needs and took the time to make sure I was pleased!! Greatly appreciate took the time to make sure I was pleased!! Greatly appreciate More

by gmarcella73 Verified Customer Verified Customer

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Great people who listen and help you into the car you desire not what they want to sell. Only complaint is that the sales process took 6 1/2 hours. Seems like some loss of efficiency desire not what they want to sell. Only complaint is that the sales process took 6 1/2 hours. Seems like some loss of efficiency More

by MSCHULTZE21 Verified Customer Verified Customer

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They were all very professional. The deal went very well. We are pleased with ALM West. The deal went very well. We are pleased with ALM West. More

by Srujana.kandagadla Verified Customer Verified Customer

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Everything is excellent and they respond to me very quickly and very nicely they give me what I need and I’m very appreciate it thank you so much quickly and very nicely they give me what I need and I’m very appreciate it thank you so much More

by Pnh.interpan Verified Customer Verified Customer

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Oumou and Walker made my car buying experience a great one. They were there for me from start to finish. one. They were there for me from start to finish. More

by kevindotson559 Verified Customer Verified Customer

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Cool people with great customer service. Will recommend them to those I know who are searching for a new car. Will recommend them to those I know who are searching for a new car. More

by Peyton Verified Customer Verified Customer

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Extra charges just show up on sale. They were not told to us before we arrived. The interior of the car was filthy. I had to get it home (2 hour drive) and clean it. So disappointing. W They were not told to us before we arrived. The interior of the car was filthy. I had to get it home (2 hour drive) and clean it. So disappointing. Will not ever use this dealer again! More

by joywillet534 Verified Customer Verified Customer

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They were great, took care of everything, easy to work with! Would highly recommend them to anyone with! Would highly recommend them to anyone More

by Dylan.Erwin4 Verified Customer Verified Customer

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What a nightmare! From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my car stuttering when I drove it. We were told my car was being worked on, when in fact it wasn't. Our calls weren't returned, and we were forced to drive up to the dealership to get answered. We were told they had no loner cars available, when in fact another customer was able to get one. We asked on several occasions to speak with the owner of ALM AND THE GM, but neither one cared enough to call us AT ALL. I sent emails to the corp office, but never heard back from them. We were told a claim had been filed through Hyundai Warranty company, when in fact no claim had been filed. They will give you THE best customer service to sell you a car but could careless once its time to repair your car. We were told by Mrs. Williams to drive my car until the check engine light came on, and that NO ONE could drive the car to assess my concerns except for the warranty company (not even a mechanic). It took a sales manager by the name of Ronnie to get to the bottom of what was going on with my car. He was able to get done in a week what the service dept wasn't able to get done in 3 months. My husband went in and demanded to speak to Daniel (the GM), and Ronnie came out instead. Keep in mind that my husband and I went there and asked for Daniel at least 2 times. We were either told he was in a meeting, or out of the office. All this time, my car had a bad coil, and the incompetent service dept couldn't figure that out! So, from May to July the service dept couldn't detect that it was a bad coil!?!?!?!?!? Ronnie was able to get me into a loner car (that the service dept said they didn't have). To add insult to injury, when my car was fixed, I went to pick up my car. Mrs. Williams to my payment, put my keys on the counter, and continued on with her duties. She didn't point me to my car nor did she have anyone retrieve my car for me. For 25 mins, she watched me ask random workers to help me locate my car, which was in the back of the building behind several cars. Mind you, she knew that afternoon that I was coming to pickup my car because she texted me to tell me my car was ready, and I responded and told her I'd be there THAT DAY to pick up my car. So as she looked on through the service station glass, a young gentleman was able to help me locate my car. Thank you, Ronnie for getting done in 1 WEEK what Mrs. Williams and Anthony weren't able to get done from May 4th-August 4th. Ronnie was able to get me a loner car and find the correct diagnosis of my car. Shame on ALM's GM for not caring enough to reach out to me and my husband! Shame on the ALM Gwinnett HR dept for not returning our calls. Thank you, Ronnie, for being a man of your word, unlike the counterparts you work with! More

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