Roscoe Woodberry | Page 83

new car purchase this is the second car we have purchased from Roscoe...our experience both time with him have been wonderful...will recommend him to all our friends & this is the second car we have purchased from Roscoe...our experience both time with him have been wonderful...will recommend him to all our friends & family More

Report | Print

Excellent Experience! My experience at Klaben was outstanding! Roscoe took his time explaining every feature of my new car. The test drive he took me on was perfect for bei My experience at Klaben was outstanding! Roscoe took his time explaining every feature of my new car. The test drive he took me on was perfect for being able to experience all the perks of a new Ford Escape. He made me feel very comfortable with the entire process and took the extra step to make sure all of my questions were answered. This dealership proves to be one of honesty, loyalty, and exceptional customer service. Great job Klaben, I promise I will be back in the future! More

Report | Print

My Wonderful Experience With Roscoe Woodbury of Klaben I leased a 2014 Lincoln MKS on April 5, 2014 from Klaben Auto Store in Kent, Ohio. My husband and I previously leased a 2011 MKS from Marshall Ford I leased a 2014 Lincoln MKS on April 5, 2014 from Klaben Auto Store in Kent, Ohio. My husband and I previously leased a 2011 MKS from Marshall Ford in Mayfield Hts., Ohio, and was very unhappy with the sales person and management at that dealership. A friend recommended we go to Klaben which is several miles from our residence. We thought we would give it a try anyway and was glad we did. Not once did we take our leased 2011 MKS to Marshall's to be serviced. We took the long drive to Klaben for servicing during the entire duration of the lease. On our first visit to Klaben we had the pleasure of meeting salesmen Roscoe Woodbury. Roscoe was very personable, knowledgable, and eager to assist us eventhough we did not lease our vehicle from Klaben. We were so impressed with Roscoe that we referred our daughter to him for the possibility of purchasing a vehicle. My daughter lives within 5 minutes from Marshall Ford. That did not deter her from a purchasing a brand new 2013 Edge from Klaben with Roscoe as salesmen. My lease was due to end August 2014. I was contacted by Marshall offering great incentives to turn in my 2011 for a 2014. I listened to what they had to say, but contacted Roscoe of Klaben. I told him what I wanted on Friday, April 4th and he made it happen. I went the very next day and picked up my 2014. Roscoe has won my family over. As long as we have a Lincoln or any Ford vehicle, Roscoe Woodbury will have our business. More

Report | Print

Every time we go in to Klaben we are greeted wonderfully without any pressure or someone "jumping" on you. Mike and Roscoe were above and beyond great salesmen. Roscoe texted with updates on our purchase without any pressure or someone "jumping" on you. Mike and Roscoe were above and beyond great salesmen. Roscoe texted with updates on our purchase and was always so friendly and upbeat. He put you in a good mood and didn't make you feel pressured at anything. More

Report | Print

This was my first experience in a dealership let alone purchasing a vehicle, and can honestly say I was quite nervous at first. Roscoe was AMAZING, GREAT, FANTASTIC on explaining to me the best option and purchasing a vehicle, and can honestly say I was quite nervous at first. Roscoe was AMAZING, GREAT, FANTASTIC on explaining to me the best option and was very thorough about the vehicles I was interested in. Roscoe was very honest, straight forward, welcomed me to the Klaben family and made my first time experience wonderful. The rest of the Klaben employees made their way to where I was located to congratulate me on my first car, which I thought was very kind and warm of them. I will definitely be back for my next vehicle when the time comes and will be recommending this dealer to everyone! Thank you Roscoe and Klaben very the most experience ever!! More

Report | Print

We want to thank Roscoe Woodberry for the way way he did his job when we purchased our new 2014 ESCAPE. It was a nice experience for us. His job was outstanding. He took time to explain and he gave detaile his job when we purchased our new 2014 ESCAPE. It was a nice experience for us. His job was outstanding. He took time to explain and he gave detailed answers to our questins. He wanted to make sure we understood. It was a pleasure talk to him. He told us that we may call him any time we need help. Of course we will recommend him to friends and families. GREAT JOB ROSCOE Val and George Cornici More

Report | Print

THIS WAS FIRST TIME AT THE DEALERSHIP TO PURSHASE A NEW F150 THE SALES STAFF WAS EXCELLENT NO PRESSURE SALES .. THEY EXPLAINED EVERYTHING .. VERY FAIR PRICING.. IT WAS VERY WELL WORTH THE TRIP FROM PARMA F150 THE SALES STAFF WAS EXCELLENT NO PRESSURE SALES .. THEY EXPLAINED EVERYTHING .. VERY FAIR PRICING.. IT WAS VERY WELL WORTH THE TRIP FROM PARMA . I WILL BE A RETURNING CUSTOMER. ALSO JENNIFER BOWEN (financial services representative) WAS VERY HELPFUL... THANKS TO ALL OF YOU AT KLABEN FORD.... More

Report | Print

Everyone at the dealership was very helpful, welcoming and made you feel at ease. Roscoe was outstanding showing me vehicles, explaining what choices I had, and making me feel very comfortable with my sel and made you feel at ease. Roscoe was outstanding showing me vehicles, explaining what choices I had, and making me feel very comfortable with my selection. He took his time, and made sure I didn't have any questions before I left, as well as making sure I had his contact number as well as others I may need. I would definitely recommend this dealership, and Roscoe along with other employees of Klaben. They all made a point of introducing themselves to me and making me feel very welcome. Even though I live about 30 miles away, I would come to this dealership to have any work or service performed on my vehicle, as well as purchase a new one when I am ready. The total experience out there was great, and I am glad this is where I came for my vehicle. More

Report | Print

I had such a great experience and was treated with such respect, Roscoe listened to what I was looking for and did his best to get me in to the car I wanted! respect, Roscoe listened to what I was looking for and did his best to get me in to the car I wanted! More

Report | Print

I am very happy with the sales team and Rosko. I could not have had a better experience. I would recommend them to anyone looking to purchase or lease a new vehicle. not have had a better experience. I would recommend them to anyone looking to purchase or lease a new vehicle. More

Report | Print